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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Awesome site and your people are very helpful. Trying to start a new fashion trend with snappy vest and pocket watches...very nice.
Products are of good quality and workmanship. I have not been disappointed yet.
Good...
Ordering for Historical Emporium is always a pleasure!
As always, a great shopping experience along with quality merchandise
All pieces showed up quickly, high quality stuff. Everything fit like it should.
Historical Emporium is a fantastic site. They provide high quality merchandise, courteous service, and VERY prompt delivery. I am a regular shopper on their site--they are my favorite clothing option!
I had the BEST possible experience with Meghann at Historical Emporium.
I've been following the company for a few years, but finally made my first purchase. I decided to purchase an entire outfit, and carefully read the reviews and official guidelines for sizing.
I contacted Customer Service ahead of time to ask questions and Meghann was super helpful, and over a series of emails and days. I knew I would need to hem the length of my pants and was hoping the rest of the outfit would fit as expected.
The big day came and the clothes arrived, much ahead of schedule. Wow, everything was a perfect fit (pants to be hemmed as mentioned). I couldn't believe that I ordered an entire ensemble and didn't need to return a single item. Seriously impressed.
Not only was I highly satisfied with the clothes, but the Customer Service and Meghann put it over the top. I am looking forward to ordering many other great outfits in the coming year.
5 stars!
In just a few words-the service was great. If you have not tried it-do it.
This time I ordered one of their special order pieces and was told up-front that it could be three weeks for completion. The item arrived about ten days after ordering! I was thrilled and really appreciate how nicely the item was packed. So very nice!
Very genuine style clothing...love them to bits...
The cap fulfills all my expectations: is beautiful, well done, the size (XL) is perfect for me,.and the price is definitively good.
It came out from my mailbox with some wrinkles,.but is already recovering his original shape little by little.
Thank you very much to all of you...good job guys!.And a kiss to the lady at the phone that helped me to pick the right size.
Salutation,
Roberto
Good
I am delighted to be a customer of Historical Emporium and I am enjoying my product with the knowledge of investing in an exceptional high quality Inverness Coat. I have searched the internet for quite awhile now (Both in the UK & USA etc) and found Historical Emporium stands out as the front runner in the products it sells and the service it offers. The website is easy to navigate, products are easy to locate and the Customer Service is of a very high standard. Thank you Historical Emporium.
Cheerful and helpful staff for first-time customer. Love the personalized note that came with the shipment.
Bought 5 colors of same style, classic canvas. Outstanding! I work in a different office every week day and the reaction of co-workers and clients was fantastic. They all love the look. Fleece is out, classic canvas is in!
Simply the absolute BEST customer service I have had with any online shopping experience.
My Father Was Born In 1908. From Earliest Childhood I Was Brought Up With A Man's Word Having To Do With His Honor. It Really Meant Something. Giving Your Word With A Hand Shake Was The Same Thing As A Binding Contract. So When I Tell You That I'm Very Old School, You Should Get The Picture. In My Experience No Two Brands Of Clothes Fit The Same. So, I Like Going To A Store To Try Things On. For This Reason I'm Not Too Excited About Buying Clothes On The Net. But Getting The Type Of Clothes I Wanted Left Me With Little Options, Because These Type Of Clothes Aren't Generally Available Just Anywhere. Noel Worked With Me Giving Me The Confidence, & Trust To Try Ordering What I Wanted From Historical Emporium. He Also Offered To Make Things Right If Some Of The Items Didn't Fit Correctly. So When There Was A Problem With The Items Fitting Correctly, Noel Offered To Ship The Replacements First Giving Me A Chance To Compare Them To Ordinal Items. I Really Appreciated The Way I Was Treated. There Was A Level Of Honor, & Trust That You Just Don't See In People Anymore. I Have To Say I Like The Quality Of The Product, & The Service Is First Rate. So Not Only Will I Be Back, But I Will Definitely Be Recommending Your Company To People I Think Could Benefit From It. Thank You Noel, And Historical Emporium For A Painless Experience.
Got. Will buy againmy order faster than I expected. Better than the web site showed
Products are always of good quality and shipping is immediate. Historical Emporium is my first choice always when looking for historical clothing.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.

