Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews

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John D.
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Awesome site and your people are very helpful
February 7, 2019

Awesome site and your people are very helpful. Trying to start a new fashion trend with snappy vest and pocket watches...very nice.

Date of experience: February 6, 2019
Christa U.
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Products are of good quality and workmanship
February 7, 2019

Products are of good quality and workmanship. I have not been disappointed yet.

Date of experience: February 6, 2019
Michael V.
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Good...
February 7, 2019

Good...

Date of experience: February 6, 2019
Susan N.
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Ordering for Historical Emporium is always a pleasure!

Date of experience: February 6, 2019
Gman Z.
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As always, a great shopping experience along with quality merchandise

Date of experience: February 6, 2019
Robert G.
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All pieces showed up quickly, high quality stuff
February 7, 2019

All pieces showed up quickly, high quality stuff. Everything fit like it should.

Date of experience: February 6, 2019
David I.
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Historical Emporium is a fantastic site
February 6, 2019

Historical Emporium is a fantastic site. They provide high quality merchandise, courteous service, and VERY prompt delivery. I am a regular shopper on their site--they are my favorite clothing option!

Date of experience: February 6, 2019
Lawman Q.
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I had the BEST possible experience with Meghann at Historical Emporium.

I've been following the company for a few years, but finally made my first purchase. I decided to purchase an entire outfit, and carefully read the reviews and official guidelines for sizing.

I contacted Customer Service ahead of time to ask questions and Meghann was super helpful, and over a series of emails and days. I knew I would need to hem the length of my pants and was hoping the rest of the outfit would fit as expected.

The big day came and the clothes arrived, much ahead of schedule. Wow, everything was a perfect fit (pants to be hemmed as mentioned). I couldn't believe that I ordered an entire ensemble and didn't need to return a single item. Seriously impressed.

Not only was I highly satisfied with the clothes, but the Customer Service and Meghann put it over the top. I am looking forward to ordering many other great outfits in the coming year.

5 stars!

Date of experience: February 3, 2019
Ray M.
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In just a few words-the service was great
February 3, 2019

In just a few words-the service was great. If you have not tried it-do it.

Date of experience: February 3, 2019
Denice S.
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This time I ordered one of their special order pieces and was told up-front that it could be three weeks for completion. The item arrived about ten days after ordering! I was thrilled and really appreciate how nicely the item was packed. So very nice!

Date of experience: February 1, 2019
Dave J.
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Very genuine style clothing...
February 1, 2019

Very genuine style clothing...love them to bits...

Date of experience: February 1, 2019
Roberto D.
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The cap fulfills all my expectations: is beautiful, well done, the size (XL) is perfect for me,.and the price is definitively good.
It came out from my mailbox with some wrinkles,.but is already recovering his original shape little by little.
Thank you very much to all of you...good job guys!.And a kiss to the lady at the phone that helped me to pick the right size.
Salutation,
Roberto

Date of experience: February 1, 2019
Kimberly L.
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Good
February 1, 2019

Good

Date of experience: February 1, 2019
Anthony Y.
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I am delighted to be a customer of Historical Emporium and I am enjoying my product with the knowledge of investing in an exceptional high quality Inverness Coat. I have searched the internet for quite awhile now (Both in the UK & USA etc) and found Historical Emporium stands out as the front runner in the products it sells and the service it offers. The website is easy to navigate, products are easy to locate and the Customer Service is of a very high standard. Thank you Historical Emporium.

Date of experience: February 1, 2019
Bruce L.
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Cheerful and helpful staff for first-time customer. Love the personalized note that came with the shipment.

Date of experience: February 1, 2019
Murph B.
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Bought 5 colors of same style, classic canvas
February 1, 2019

Bought 5 colors of same style, classic canvas. Outstanding! I work in a different office every week day and the reaction of co-workers and clients was fantastic. They all love the look. Fleece is out, classic canvas is in!

Date of experience: February 1, 2019
Jeffery S.
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Simply the absolute BEST customer service I have had with any online shopping experience.

Date of experience: February 1, 2019
Victor D.
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My Father Was Born In 1908
February 1, 2019

My Father Was Born In 1908. From Earliest Childhood I Was Brought Up With A Man's Word Having To Do With His Honor. It Really Meant Something. Giving Your Word With A Hand Shake Was The Same Thing As A Binding Contract. So When I Tell You That I'm Very Old School, You Should Get The Picture. In My Experience No Two Brands Of Clothes Fit The Same. So, I Like Going To A Store To Try Things On. For This Reason I'm Not Too Excited About Buying Clothes On The Net. But Getting The Type Of Clothes I Wanted Left Me With Little Options, Because These Type Of Clothes Aren't Generally Available Just Anywhere. Noel Worked With Me Giving Me The Confidence, & Trust To Try Ordering What I Wanted From Historical Emporium. He Also Offered To Make Things Right If Some Of The Items Didn't Fit Correctly. So When There Was A Problem With The Items Fitting Correctly, Noel Offered To Ship The Replacements First Giving Me A Chance To Compare Them To Ordinal Items. I Really Appreciated The Way I Was Treated. There Was A Level Of Honor, & Trust That You Just Don't See In People Anymore. I Have To Say I Like The Quality Of The Product, & The Service Is First Rate. So Not Only Will I Be Back, But I Will Definitely Be Recommending Your Company To People I Think Could Benefit From It. Thank You Noel, And Historical Emporium For A Painless Experience.

Date of experience: January 31, 2019
Gary C.
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Got
February 1, 2019

Got. Will buy againmy order faster than I expected. Better than the web site showed

Date of experience: January 31, 2019
Lee f.
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Products are always of good quality and shipping is immediate. Historical Emporium is my first choice always when looking for historical clothing.

Date of experience: January 31, 2019

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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