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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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What can I say - I screwed up my order. Pure and simple. I ordered late at night when I wasn't feeling well and I botched it. Past experience told me that if I called the customer service number and went "Help! I tried ordering when I had a cold!" the nice person on the other phone would tell me whether I should order a second product to make sure they didn't sell out of the proper size before my return got there or if I should just return it and not worry about their stock. To absolutely no one's surprise, past experience told the truth. Seriously, I love these guys. I'm pretty sure I could call up and ask if anyone in the department had recommendations on a new tea variety to stock in my cupboards and, even though it's not a thing the Emporium carries, they would rattle off a couple of employee favorites and wish me a nice day.
Responsive and accommodating on the phone.
Cool store with a treasure cove of cool stuff.
Good service. Ditched another company because of bad service
I was very pleased with all of my purchases, vests & shirts!
My package was stolen from my mailbox and I had to call customer service twice until I received a replacement of my brothel tokens. Customer service was always helpful, considerate, respectful, cooperative and sent another set within a few days.
Been wanting some of these for a long time.
I was not disappointed! They are sturdy, and feel good.
They are large so I have thick socks.
High quality boots.
Great help with sizing and return of jacket.
Products I've purchased are great quality. Easy online purchasing, better than average delivery time and returns are handled quickly and easily: this company stands behind its return policy 100%.
Cannot be beat. Fast and precise!
Perfect! Exactly as advertised.
Outstanding customer service is why I keep returning.
No fuss web site. Great detail and intuitive to use.
Sleeve length for large, ex-large is the same, which is too long for me. Otherwise, I love this shirt.
Very good.
Great customer service the holsters were better than I have see in big retail stores. For a way better price. I am very satisfied and would recommend historic emporium to everyone.
You guys are the best!
I buy Gatsby newsboy caps from you.
I've looked at a lot of places on-line and in stores and yours are the best designed and made anyway.
I get lots of compliments and inquiries: "where did you get that hat?"
"Historic Emporium."
Thanks for a great product
Bill Fox
Novato, CA
Quick delivery.
Everything I have ordered have been 100% happy with. Will keep ordering from them,
I have purchased from Historical Emporium a number of times and have always been very satisfied with the service. The one time an item did not meet my expectations, it was freely accepted as a return with no hesitation. Thank you!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members