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HisRoom

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HisRoom Reviews Summary

HisRoom has a rating of 3.8 stars from 925 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.

service
81
value
74
shipping
77
quality
371

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6,143 reviews

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Indiana
1 review
0 helpful votes
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Product availability?
August 25, 2021

Product availability? You shouldn't advertise products that you don't stock, or can't deliver within a reasonable time frame.

Date of experience: July 26, 2021
District of Columbia
1 review
0 helpful votes
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Everything was perfect
July 24, 2021

Everything was perfect - easy to order, great selection of luxury products - received all products in a reasonable time.

Date of experience: July 24, 2021
Minnesota
1 review
0 helpful votes
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Return Policy
August 23, 2021

Its my fault for not reviewing the return policy but in the process of HANDWASHING prior to wearing the item as specified I noticed the stitching was failing. I contacted CS and per their policy once they are washed or worn you own them.

Date of experience: July 24, 2021
California
1 review
0 helpful votes
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The only issue I had was the delivery for the product took a long time

Date of experience: July 24, 2021
Colorado
1 review
0 helpful votes
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Always, Always excellent
July 23, 2021

Always, Always excellent. Service, selection, best brands.

Date of experience: July 23, 2021
California
2 reviews
0 helpful votes
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The shopping experience with HerRoom and HisRoom is...
July 20, 2021
Updated review

The shopping experience with HerRoom and HisRoom is very good for all the products offered.
The Cottonique Briefs I ordered seem contaminated with a chemical that resembles latex While the design is good, the fabric has a latex odor and gave my husband a rash.

Date of experience: July 20, 2021

Very good have shopped with Her Room before
July 1, 2021
Previous review

I found exactly the bra I was looking for that I had ordered in the past.
Filters help as as long as I know what boxes to check.

Date of experience: July 1, 2021
Mississippi
1 review
0 helpful votes
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Dissatisfied
August 19, 2021

The texture and feel are different than the ones I purchased before. I don't know why. Also it really took a long time to be delivered.

Date of experience: July 19, 2021
Georgia
3 reviews
0 helpful votes
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Good product prompt delivery
July 19, 2021

Good product prompt delivery.
I have been a regular customer

Date of experience: July 19, 2021
New York
5 reviews
3 helpful votes
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Sizing was way off
August 18, 2021

I purchased a pair of Obviously underwear. I have purchased similar pairs of this brand in the past. The sizing for this one was way off. Not worth returning them. I just threw them out.

Date of experience: July 19, 2021
Colorado
1 review
0 helpful votes
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When I checked out couldn't find a place to enter a promo code for a discount. It took over five days for the order to ship and another five days to be delivered. Contacted customer service about the problem with the promo code and never head back. Would not recommend to anyone.

Date of experience: July 19, 2021
Florida
1 review
0 helpful votes
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I have purchased numerous men's item over the years from our site and found the selection, price and delivery to be top-notch!

Date of experience: July 19, 2021
New Jersey
1 review
0 helpful votes
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I was considering returning an item and sent an email to enquire about the return policy; I never received a reply.

Date of experience: July 18, 2021
Arizona
1 review
0 helpful votes
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Underwear purchase
July 17, 2021

I have shopped at His Room many times and always find the experience to be quick and easy.

Date of experience: July 17, 2021
South Carolina
2 reviews
0 helpful votes
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Still waiting on product
August 16, 2021

Still waiting on product. No updates. I wish they would contact me.

Date of experience: July 17, 2021
Michigan
1 review
0 helpful votes
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Never received order seems to be lost in the shipping process

Date of experience: July 17, 2021
Delaware
1 review
0 helpful votes
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Great underwear!
July 17, 2021

I have worn Stacy underwear in the past and was very happy with them. When the elastic waist band started to give out, I reordered more.

Date of experience: July 17, 2021
Pennsylvania
3 reviews
0 helpful votes
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I never should have given my husband the opportunity to select which set of Tommy Bahama pj's he wanted. He is happy with his blue choice. The fit is spot on for a 2xl guy and he says they are very comfortable for a good night's sleep.

Date of experience: July 16, 2021
Texas
1 review
0 helpful votes
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Not Happy
August 15, 2021

I received the T-Shirts but they were not what I was expecting. When I went to return them it was going to cost me over $18.00 when the purchase was only $24.00. Very disappointed.

Date of experience: July 16, 2021
Texas
1 review
0 helpful votes
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You shipped the wrong product
August 15, 2021

After lengthy discussion, giving you the number of the socks I wanted and the skw number, you sent the wrong product, as did Polo, I don't understand why I can't get a product that is right in their product line.

Date of experience: July 16, 2021
Georgia
1 review
0 helpful votes
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Great experience.
July 16, 2021

The swim suit that I purchased ended up being too big and I am in the process of returning it. The transaction was simple and the communication was great. Shipping was very fast. I would definitely buy from again.

Date of experience: July 16, 2021