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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Seller needs to send paid receipts for items purchased and the shipping/insurance costs associated thereto as soon as auction ends and on the next business day.
Bid on and won one item but the screen locked and prevented me for bidding on another item. Had to restart the web browser and by that time the bidding was closed in the other item that I wanted.
Thank you for your feedback, and sorry for the trouble you encountered after your successful bid. We understand how frustrating it must be to miss out on another item due to a screen lock.
Technical issues like this can occasionally occur, but we’re always working to improve the platform’s stability. If this continues to happen, please feel free to reach out to us for assistance.
We appreciate you sharing your experience and hope your future bids go more smoothly.
I had to enter my credit card info 3 times before it was accepted, which was frustrating. During the auction, the platform would not allow me to bid. I ended up using the email links on my phone each time I was outbid in order to enter a bid. It was not a user friendly experience.
Thank you for your feedback, and we’re really sorry to hear about the issues you experienced during the auction. We understand how frustrating it must have been to have to re-enter your payment details multiple times and not be able to bid easily through the platform.
We’re constantly working on improving the user experience, and your input is valuable in helping us identify areas that need attention. If you continue to have trouble, please don’t hesitate to reach out to us for assistance.
We appreciate you sharing your experience and hope your future auctions are much smoother.
Everything was absolute junk. Broken and worthless I know it's as is but when the receipt says not damaged that's what I expected to get
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how disappointing it is to receive items that don’t match your expectations, especially when the description or receipt doesn’t align with the condition.
Each auction house manages their own listings and item descriptions, but if you haven't already, we recommend contacting the seller directly to resolve the issue. If you need further assistance, we’re here to help.
We appreciate you bringing this to our attention and hope future auctions provide a better experience.
I was about to make the bids I wanted in the timeframe I wanted.
This new online format works really well and shortens the auction time. Much more convenient for buyers!
Title is self explanatory. I went to pick up my items and they could not be found. Come to find out that one of the people there sold my items earlier in the week. So I won nothing. I did receive my money back but the entire purpose of doing an auction is to buy something neat at a cheap price. In my case it was some old bar signs that can be expensive. Disappointed
Thank you for sharing your experience, and we’re truly sorry to hear about the issues with your items. We understand how disappointing it must be to arrive and find out your items were sold earlier in the week, especially when you were excited about the auction.
While it’s good that you received a refund, we agree that the experience should have been smoother, and we take this type of situation seriously. We encourage you to reach out to the auction house directly to discuss the matter further, as they manage inventory and item fulfillment. If you need help contacting them, we’re happy to assist.
We appreciate your feedback and hope future auctions provide the great finds you're looking for.
Pictures and descriptions were very helpful and items were clearly identified.
1st time bidding. It was easy to sign up, easy to bid, and I won the zero turn mowers! The follow up email with details on when and where to pick up was prompt. Very good experience, I'll be back to bid again!
Everything went well. It was easy to bid. I enjoy these auctions.
It is not clear if you have winning bid when auction ends. Did not receive any notification.
The interface provides a good description of each item, as well as an experience not unlike an in-person auction. I enjoyed the process, the deals, and the ease of use. However, the app was glitch at times and I had to frequently refresh my browser.
Kept getting kicked off the website had to restart multiple times causing losing bids
Thank you for your feedback, and we’re sorry to hear about the issues you experienced with getting kicked off the website. We understand how frustrating it is to lose bids due to repeated restarts.
Technical issues like this can sometimes happen, but we are constantly working to improve the platform’s performance. If you continue to have trouble, please reach out to us for further assistance, and we’ll do our best to help resolve the issue.
We appreciate you bringing this to our attention and hope future auctions go more smoothly for you.
Products as described. Great selection of items. Easy pick up system.
While bidding on items, the count down timer was often off by several minutes. The app crashed multiple times causing me to loose out on items. Very frustrating.
Otherwise when working properly was good.
Well it appeared like no one else was bidding; And this was a unique experience
Tried for over an hour to get logged on so I could bid, never was successful, not sure what the problem was Oh Well...
Thank you for your feedback, and we’re really sorry to hear about the trouble you had logging in. We understand how frustrating it can be to spend so much time trying to access the site without success.
If you continue to experience login issues, please feel free to reach out to us so we can help troubleshoot and resolve the problem. We want to make sure you have a smooth and enjoyable bidding experience.
We appreciate you sharing your experience, and we hope your next attempt is much more successful.
While the machine was noted as "used" at the bottom of the listing, a photo of a new machine was also a part of the listing. This contradiction didn't tell the whole story. The machine was incomplete and unusable and clearly a scam by the person who wanted it sold. So much for HiBid and the auction house on this sale. Never more.
Thank you for your feedback, and we’re truly sorry to hear about your negative experience. We understand how frustrating it is when the listing doesn’t accurately reflect the condition of the item, especially when there are discrepancies in the photos and description.
Each auction house is responsible for their listings, but we take issues like this seriously. We recommend reaching out directly to the auction house to resolve the matter, but if you're not able to get a response, please let us know, and we’ll assist where we can.
We appreciate you bringing this to our attention and hope your future experiences are much more positive.
Decent site, would like pictures of any flaws noted and whether item works or not
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we’re sorry to hear about the disappointment with not receiving a paid receipt. We understand how important it is to have clear documentation of your purchases, including shipping and insurance costs.
Receipts and invoices are handled by the auction house, so we recommend contacting the seller directly for the necessary documentation. If you're unable to get a response, please feel free to reach out to us, and we'll do our best to assist.
We appreciate you sharing your thoughts and hope future auctions provide a smoother experience.