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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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You need tp notify people of they win a bid with items needing to be picked up within two days after bid closing it leaves for transport type to pickup items
It has been very exciting to keep track of the auction and how the bidding process works. I like getting text messages when I have been outbid so I can decide if I wish to keep going.
I found it tricky for me to sign and get my credit card approved but with some help got it done!
Waited a long time because five items could not be located, now I have to wait for a refund, annoying
Thanks for your feedback, and sorry for the late reply. We understand how frustrating it is to wait at pickup—especially when items are missing and a refund is involved.
Each auction house handles their own inventory and refund process, but we’re happy to help follow up if needed. We appreciate you sharing your experience and hope your next pickup goes more smoothly.
I have been a customer of The Auction Vaults for about a year now and have won bids several times. At least 30% of the time they have totally screwed my order up, sent me the wrong items. If your bidding on Bank Notes, like $1.00 or $2.00 or $5.00 bills they will just send you anything they have and it will likely not be the item you bid on. I was the winning bidder on a 1oz Gold Coin that I was looking for my collection, they sent me a completely different 1oz Gold Coin and then tried to tell me they were "doing me a favor" without first telling me they were not sending me the coin I bid on. And then I have to send it back risking Canada Post loosing it, and then I would have nothing, because The Auction Vault sent me the wrong item again. They have over the past year sent me the wrong Bills, wrong Rings and wrong Coins.
The Auction Vault has been accommodating in letting me return the items for the correct ones, but what a pain in the butt waste of time, it would be nice if they would just get it right the first time.
Royal Estate Auction's@ hibid 294 Wildcat Rd, ON. Has lower costs and has gotten things right every time. I would recommend you check them out.
Thank you for taking the time to share your experience, and apologies for the delayed response. We understand how disappointing and inconvenient it is to receive incorrect items—especially when collecting specific coins or banknotes.
While we're glad to hear The Auction Vault has worked with you on returns, we agree that consistent accuracy from the start is important. Each auction house manages their own listings and fulfillment, but your feedback helps highlight the need for better quality control.
We appreciate your continued use of the platform and hope future transactions are hassle-free from the start.
On my question about a product and pickup info. Only two days allowed for pickup as well.
The 2 items I was bidding for were as good as I had expected.
I Will look for more amazing items on Auction!
Thanks for your feedback! We’re glad to hear the items you won met your expectations. We hope you find even more amazing items in future auctions!
Happy bidding, and we look forward to your next win!
Getting use to how everything works takes some time but after learning procedures not a problem. Not sure why there are 2 tax charges in Brantford Auction.
Be sure yo research the items you are interested in. It's very helpful. Using this auction site is very easy. I find it helpful to mark favorites to watch, but like watching the catalog mode during the suction.
I like the platform & the merchandise. It was slightly difficult to keep track of multiple items right at the end of the bidding. I lost the bid to a few things as it was my first time bidding. I thought the items went a little high for an auction site but now I know what to expect.
Bids of Fortune Auction House
Lot 51 Echo Blower
Ending 30/08/24
Description made no mention of broken strap and damaged gas purge bulb. Pictures purposely hid these defects. When pointed out at pickup the gentleman told me that I could take it or leave it; he already charged my CC. These are clearly patent defects that could and should be mentioned in an online auction that has no opportunity to view the item in person.
Will not be using this platform again.
Thank you for your feedback, and we’re truly sorry to hear about your experience with the Echo Blower purchase. It’s frustrating when an item’s condition isn’t accurately reflected in the listing, and we understand how disappointing this situation must have been for you.
Each auction house manages their own listings and item descriptions, but we take issues like this seriously. We encourage you to contact the auction house directly to discuss the matter further and resolve it. If you need assistance, we’re here to help.
We appreciate you bringing this to our attention and hope your future auctions provide a better experience.
I watched the timer count fine to zero and then "closed" onn4 items I was winning. I have heard nothing from the auction, no auto email that I have won. Sent the auction a message, nothing. I will monitor my credit card and see. Auction was for cosmetics in Oregon City, OR.
Thank you for your feedback, and we’re sorry to hear about the issues you experienced. We understand how frustrating it is when there’s no confirmation after a successful bid—especially after waiting for the timer to count down.
It sounds like there may have been a communication issue with the auction house. We recommend reaching out to them directly for confirmation, as they handle the invoicing and shipping process. If you need further assistance, we’re happy to help facilitate the connection.
We appreciate you sharing your experience and hope this gets resolved quickly.
Excellent service by auction group. Please with quality purchases.
It was a little hard to maneuver around the web site but I found an auction I liked. Bidding was easy and I won some awesome stuff. Then the communication from the auctioneers was great. Payment was made and pick up was accomplished without a hitch.
I bid based off of my location, Indiana. As I'm watching the auction for items I bed on, they are saying May have won. I don't understand what that means, and when I looked up the contact address, there is an out of state address, though it originally gave a local zip code. I tried calling the number and it doesn't ring. I sent an email to the auctioneer, but I haven't gotten a response. Please help. 🙏🏾
Thank you for your feedback, and apologies for the delayed response. We understand how confusing the "May have won" message can be—especially when you're unsure of your win status. This usually means the auction was still in progress or had a soft close at the time you checked, which is why your status wasn’t finalized immediately.
It also seems like there was some confusion with the auction house’s contact information. Since each auction house manages their own listings, we recommend reaching out to them again if you haven’t received a response. If you're still having trouble, feel free to contact us, and we’ll be happy to assist in connecting you.
Thanks again for your patience, and we hope any issues have been resolved by now.
My first experience was not the best, one of my items didn't have half the hardware to put it together. I double checked and it was not mentioned In the description. So that was my loss.
Thank you for your feedback, and sorry to hear about your first experience not going as expected. We understand how frustrating it can be when an item doesn’t include all the parts, especially when it wasn't mentioned in the description.
We always encourage checking descriptions carefully before bidding, but we agree that missing details should be communicated. If this issue hasn't been resolved, we recommend reaching out to the auction house directly, as they manage the listings and item details.
We appreciate you sharing your experience, and we hope future auctions offer a better experience.
I recently had a terrible experience on this site that I think needs to be addressed by your administration. I recently saw a auction by BisManBids Auction 5744 -7033 for firearms. As with many auctions the current bid was only $300 with only 1 bid on a firearm that I knew was worth $1900 MSRP. I then entered a bid of $340. The next screen prompted me to make sure the bid was correct and explained that if I win the final amount would be between $417-$428 due to buyers premium etc. I clicked submit to enter the bid. However my bid was entered as $3500. I immediately attempted to contact the seller (6 different emails) in attempt to cancel the bid. No response
The following day the auction concluded and I of course won. Further looking into the seller I came across over 40 reviews of BisManBids with very negative reviews. Many complaints about the seller is bidding on his own items to raise the prices of his items, wont communicate with buyers, does not actually have the items he is selling, being investigated by law enforcement for legal issues, changing names and address, having a expired FFL license and illegally selling firearms including on HIBIDS.
When I finally received a response from this seller ( only after threatening to contact the ATF regarding his expired FFL license) he would only say that based on his terms and conditions he reserved the right to accept of bid or cancel the bid. I have since explained this scam to my credit card company to ensure the transaction did not go through. However now, the seller is attempting to get me to pay a 25% cancelling fee when something very shady happened. In the sellers own terms and conditions he stated "We may cause our software to bid up to the amount of that reserve in order to keep the item from selling under the reserve price." Interesting that this seller has a "software" that bids up his items? Did this same software change my $350 bid to $3500? Even after stating multiple times that a $3500 bid on a $1900 item was a obvious error, the seller would not agree to cancel the bid. Please help the auction and do the right thing and ban this man from illegally selling firearms on your website. Thank you
Thank you for sharing your experience, and we are truly sorry to hear about the issues you've encountered with BisManBids Auction. We take allegations of this nature very seriously, and we understand the frustration and concern you’ve expressed regarding both the bidding error and the seller’s actions.
HiBid does not condone fraudulent or illegal activity, including the sale of firearms without the proper licenses. We strongly encourage you to report this issue directly to HiBid support, as well as to the relevant authorities. We also recommend continuing communication with your credit card company to ensure that this transaction is properly disputed.
While each auction house operates independently, we are committed to investigating any serious concerns raised by our users. We will be reviewing this matter thoroughly and taking appropriate action.
Thank you for bringing this to our attention. We will work to ensure that our platform remains secure and trustworthy for all users.
I have been buying at auctions for some time now. Registry/Bidding/closing/watching/ search have all been quite easy.
The vendors policies and pick up procedures are an absolute nightmare?
Only some have proper working schedule booking! No contact numbers for support? It is pretty terrible when you want to arrange pickup in their short window timeframes?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback, and sorry we didn’t respond sooner. We understand how frustrating it is not to receive a clear notification after winning—especially with tight pickup windows.
Each auction house handles their own invoicing and notifications, so if you didn’t receive confirmation, we recommend contacting the seller directly. We’re also happy to help connect you if needed.
We appreciate you bringing this to our attention and hope future auctions go more smoothly.