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HiBid

4.1

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From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...


hibid.com
Lincoln, United States
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HiBid Reviews Summary

The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 20 days

Instant Feedback

8,843 reviews

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Virginia
1 review
0 helpful votes
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Fun
September 24, 2024

Just one issue in disconnecting a few times by Hibid server. Otherwise a fun experience.

Date of experience: September 14, 2024
Washington
1 review
0 helpful votes
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It went ok
September 24, 2024

Website stopped working a few times during live bid. It ended up making me sign back in and while I was doing that I noticed an item I had not noticed before but it ended up closing before i could get a good look at it.

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Great service
September 24, 2024

I enjoyed the auction and the pickup was wonderful! Great people

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Excellent system
September 24, 2024

Been a good experience, the problem is I can't quit and I have no place left to put stuff.

Date of experience: September 13, 2024
Canada
1 review
0 helpful votes
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Its like driving old car. From 1960s. It kind of gets you were you want to go but you wish you had something touch more modern.

Date of experience: September 13, 2024
Audriana B. HiBid Rep
over a year old

Thanks for your feedback, and apologies for the late reply. We get the comparison—it’s a fair one! While the platform still gets the job done, we understand the desire for a smoother, more modern experience.

Your input is appreciated, and we hope future updates bring things closer to what you’re looking for.

South Dakota
1 review
0 helpful votes
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Great site
September 24, 2024

Easy to use. Really like that I don't lose my place when I look at the details of an item.

Date of experience: September 13, 2024
West Virginia
1 review
0 helpful votes
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UPs and Downs
September 23, 2024

Some auctions are good and others are not. The Shipping is terrible on some and others not. Some I would like to bid on but no shipping and even if they do ship it makes you not want to bid cause it's too much to ship. Why would one silver dollar cost 9-12 dollars to ship.

Date of experience: September 13, 2024
Alabama
1 review
0 helpful votes
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Several times over the last 4 months, the software or screen freezes, and to unlock it requires me to sign off & reload. In most cases, I could recover, but in 2 instances, I lost out on the item I was bidding on. The auction house insists it not their local webservice, its all in the Hibid software. I'm an avid repeat bidder, but it would be great for the issue to be resolved. Seems to occur when switching to the "bid live" screen. Thanks for the service you provide.

Date of experience: September 13, 2024
Audriana B. HiBid Rep
over a year old

Thanks for your feedback, and sorry for the delayed reply. We really appreciate you as a repeat bidder and understand how frustrating it is to deal with screen freezes—especially when it results in missed items.

It’s helpful to know the issue tends to occur when switching to the “bid live” screen. For better stability, we recommend using the mobile browser, which tends to perform more reliably during live bidding.

Thanks again for sticking with us, and we hope future auctions run much smoother for you!

Missouri
3 reviews
0 helpful votes
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No invoices sent!
September 23, 2024

The last two times with Sort My Stuff out of Kearney I haven't received invoices. And before that she personally texted them to me. She said to contact you guys.

Date of experience: September 13, 2024
Audriana B. HiBid Rep
over a year old

Thanks for your feedback, and sorry for the delayed response. We understand how frustrating it is not to receive your invoice—especially when communication was smoother in the past.

Invoices are managed directly by each auction house, so if you haven’t received one, we recommend reaching out to the seller again for a resend. That said, we're happy to help connect you or check into it further if needed.

We appreciate you bringing this to our attention and hope your next experience is more seamless.

Michigan
1 review
0 helpful votes
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Great site.
September 23, 2024

It's been a good experience with this site. They list a lot of auctions to choose from.

Date of experience: September 13, 2024
Indiana
1 review
0 helpful votes
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Very Satisfied
September 23, 2024

I use Kraft Auction Service almost exclusively. They start ON TIME… and everything is structured perfectly. Kraft's Staff is very… VERY efficient, fast, and very friendly! I look forward to "Next Time"!

Date of experience: September 13, 2024
Nebraska
1 review
0 helpful votes
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Great experience!
September 23, 2024

Overall great experience. Going to pick up items is always easy. They are quick to help and always pleasant.

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Everthing is great
September 23, 2024

I Need to be more careful about reading shipping and payments. One auction I recently won had notice I missed about no out of state credit cards. Sent msg about getting total on itmes and shipping so I can send cashiers check. Won't do that again, and then there was a Canadian auction. Never figured how to make payment, so many restriction. I could not find anywhere I could send payment, so I had to bow out.

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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I was the high bidder for the item I bid on, but the auctioneer chose a lower in house bid as the winner.

Date of experience: September 11, 2024
Audriana B. HiBid Rep
over a year old

Thank you for your feedback, and apologies for the late reply. We understand how disappointing and confusing it can be to place the highest bid online and still not win the item.

While auctioneers have discretion in accepting bids—including in-house ones—transparency is key, and we agree it should be clear how bidding is handled. We recommend reaching out directly to the seller in cases like this, and we’re happy to assist in facilitating communication if needed.

We appreciate you bringing this to our attention and hope for a better experience in the future.

Texas
1 review
0 helpful votes
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Sencillo y facil de pujar en los articulos y estan asegurados que es muy importante, una vez sufri un fraude grande en otra casa de subastas.

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Easy to use
September 20, 2024

I found hibid and my addiction to auctions was started. Easy to use and seems secure. Everyone on the platform is friendly and helpful when something goes wrong.

Date of experience: September 10, 2024
Kentucky
1 review
0 helpful votes
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Need to improve tech.
September 20, 2024

I use HiBid fairly often because I can find lots of good estate sales. However, using the HiBid app is next to impossible, and the website is not much better. The app constantly locks up and has to be shut down. Not at all good for bidding on auctions; it locks up, delays, and fails to refresh so often you will lose bids hassling with the app. It does have considerably better search ability than the website (the only reason I keep the app).
The website is the only way I trust to bid on auctions, however the lack of search capabilities of the website make hard to find auctions in my area, without using the Map feature. The map is interesting but it is a painfully slow way to find auctions ending soon in my area. Also, I really don't like the layout of the website. The catalog pictures are small and the text is hard to read. Many other auction sites have much more visually appealing websites.

Date of experience: September 10, 2024
Audriana B. HiBid Rep
over a year old

Thanks for your detailed feedback, and apologies for the late reply. We’re glad to hear you enjoy the variety of estate sales on HiBid, but we understand the tech challenges you’ve experienced—especially when it affects bidding.

We appreciate your input on both the app and the website. While we’re glad the search tools are useful, we know layout, performance, and ease of use are just as important. Your suggestions about search improvements, visual layout, and local auction discovery are all noted and valuable.

Thanks again for sharing your experience—and for continuing to stick with HiBid. We hope future updates make things a lot smoother.

Kansas
2 reviews
0 helpful votes
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Easy
September 20, 2024

Easy online auction experience. No problems encountered.

Date of experience: September 10, 2024
Canada
2 reviews
0 helpful votes
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HiBid works just fine and easy to bid
September 20, 2024

HiBid auction keeps you well informed on articles for auction. Their platform is easy to use online.

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Online Auction
September 20, 2024

The platform makes it very easy to view and bid on items. During large auctions, items placed into specific categories is very helpful and saves me a lot of time.

Date of experience: September 10, 2024