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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Easy to find what you're looking for, the process for bidding is smooth and simple. The process to setup your account and start bidding is quick and efficient. With reminders and sound buzzing when you get overbid, it keeps you informed well and on time.
Be sure if you are having items shipped that you check their terms. Many charge handling fees while others include shipping.
Thank you for your feedback! We’re glad to hear you’ve found value in HiBid and appreciate your insight about shipping and handling charges. Since each seller sets their own terms, it’s always a good idea to review their policies carefully before bidding. Your feedback helps us remind sellers to keep their terms clear and consistent for a smoother experience.
We value your input and look forward to continuing to serve you on HiBid!
I got two pairs of beats headphones off of ruito trading and the one came basically snapped in half and the other came working in proper order except for one of the sides of the headphones just doesn't play sound emailed them and got a response to email the auction house directly and did that still no response. Waiting to get my money back hopefully
Thank you for bringing this to our attention, and we’re sorry to hear about your experience. We understand how frustrating it can be to encounter issues with your purchases.
We will reach out to the seller on your behalf to help resolve this matter as quickly as possible. Please know we are committed to assisting you in finding a solution.
If you have any additional details you’d like us to share with the seller, feel free to contact us directly. Thank you for your patience as we work to address this for you.
I love HiBid. So many goodies...great deals. I have found unique gifts, collectibles and great home decor. Even home improvement items.
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the deals and discovering unique items on HiBid. It’s great to know that you’ve found collectibles, gifts, home decor, and even home improvement items that you love. We appreciate your support and look forward to bringing you even more great finds in the future!
I've been bidding on on-line auctions for a few years now. It's always interesting seeing the lots on each auction
Thank you for sharing your experience with us! We’re glad to hear that you enjoy bidding on HiBid and find the auctions interesting. It’s always exciting to see what new lots are available, and we’re happy to be a part of your online auction journey. We look forward to having you bid with us again soon!
Bid on a few items from Backyard Bargains Shopping 2024 auction, was minutes away from winning, and when I refereshed the page the auction company added 7 more days to the end time. Called HiBid to resove the problem and got a response that that sort of was allowed and there's nothing that could be done about it. I also asked if my bids could be rescinded from that auction, because I'd rather not do business with a auction company that would pull that kind of stunt to which I got a reply that I would have to reach out to the seller, that it would ultimately be up to them, and that they could leave bad feedback against my account if they chose to which would lead to other auctions not allowing me to bid in future sales. The customer service representative I spoke to sounded like she was annoyed I even called and brought it to her attention, as if this wasn't a crooked action by the auction company. No help was given, no options, no explanations as to why something like this is even allowed to happen, nothing. Basically sellers on this site can virtually do anything to you and as a buyer (the ones keeping this whole thing in motion mind you, no buyers = no Hi-Bid) you have to sit back and take it on the chin or you're gone... Absolutely unreal that this behavior is allowed and even crazier that it's defended.
Thank you for sharing your experience, and we apologize for the frustration caused. We understand the importance of a fair and transparent bidding process.
Auctioneers and sellers sometimes adjust timelines due to changes with consignors or business circumstances. While we understand your frustration, these decisions are made based on their needs. We’ll review this situation to ensure our policies are applied consistently.
We’re also sorry that our customer support didn’t meet your expectations. We value your feedback and will work to improve our service. Please reach out again if you have further concerns, and we’ll do our best to assist you.
HiBid would be a much better auction site, if not for two things that keep me from bidding much more with them. Hope these can be corrected, or at least explained better:
1) Any time I "watch" an item, I receive no heads-up or alerts through my email that the item is closing soon when it's near the end if the auction. The only option they seem to have is email promotions for upcoming auctions in certain states, or by certain companies. Might just be missing something, but if there's not a way to alert a bidder when a lot is closing, then that really needs to be added on there.
2) Seems to be that sellers can see a person's Max Bid when they make one. Is there info out there where HiBid can verify if a bidders maximum bid can be seen by the seller? If HiBid is avoiding answering this question publicly, then that's a HUGE problem when it comes to bidders not knowing that they can potentially get shill bid by occasional unscrupulous sellers who use your software. This is the main reason I don't like bidding with HiBid, and many people could potentially lose a good amount of money if your product falls into the "wrong hands" seller-wise. A simple, honest answer to the question of "Can sellers see bidder's Max Bids?" would at least give people a fighting chance going into an auction.
Thank you for your detailed feedback! We truly appreciate you taking the time to share your experience and concerns, as they help us improve the HiBid platform for all users.
Alerts for Watched Items:
We understand how important it is to stay informed about items you’re watching as they approach closing. While HiBid currently does not send email alerts for watched items nearing the end of an auction, we recognize this as a valuable feature suggestion. We’ll share this feedback with our development team to explore how we can enhance the user experience with additional alert options in the future.
Max Bids and Transparency:
Regarding your concern about max bids, we want to clarify that auctioneers using the HiBid platform can see max bids placed by bidders. This visibility is intended to help auctioneers manage their auctions efficiently. However, we take any concerns about misuse or unethical practices, such as shill bidding, very seriously.
We encourage bidders to review auctioneer terms and conditions and to reach out if you suspect any suspicious activity. Additionally, we are always working on improving trust and transparency across our platform, and your feedback reinforces the need to revisit this area to ensure a fair and secure bidding experience.
Your input is invaluable, and we’re grateful you’ve shared your thoughts with us. If you have further questions or concerns, don’t hesitate to reach out directly. We are here to help.
I got carried away on my first bidding experience late last month. I had bid on 20 items and a few (at one point 5) were closing at the same time. It was a challenge to keep up with upping my bid but what was distracting was the warning alarms going off like multiple claxons! I ended up muting the volume on my laptop. Is there a way to stop the alarms (other than what I did)? Other than that experience (my first time bidding) it was a hoot.
Thank you for sharing your experience with us! We’re glad to hear that your first bidding experience was a fun one, even with the challenges.
Regarding the alarm sounds, we understand that it can be a bit much when multiple lots are closing at once. You can actually toggle off the sound by clicking the mute icon located on the right side of the screen, above the auction lots. This should help reduce the noise during your bidding sessions.
We’re also sorry to hear about the registration issue. We're happy to know that customer service was able to assist you in resolving it. If you continue experiencing issues with that auction house or if others encounter similar problems, feel free to let us know so we can look into it further.
Thanks again for your feedback and for choosing HiBid. We hope your next experience is even smoother!
You never know what you'll find! Drove my wife crazy. She towed me with a ten ft rope and every time I honked to slow down, she went faster. Never know what's going to happen. Just keep bidding!
Thanks for the fun review! We love hearing about your adventures with HiBid, and it sounds like you've had some memorable experiences! It’s great to see you’re always finding something new, even if it keeps your wife on her toes! We’re happy to be part of your auction journey, whether you win or lose, and we appreciate your continued enthusiasm for bidding.
Good luck with your future finds, and keep on bidding—who knows what you’ll win next!
Instant notifications, reminders and very easy to use. Auctioneers posting items should be required to enter more details about items. Would entice higher bids for items if there were better descriptions. This is coming from a 20+ year EBay seller. They have demanded sellers include more information about items to make bidders more likely to bid on items.
Thanks for your feedback! We’re glad to hear you find HiBid easy to use and appreciate the notifications and reminders. We completely agree that detailed descriptions can make a big difference in encouraging higher bids, and we’ll continue to work with auctioneers to ensure they provide as much information as possible. Your experience as a 20+ year eBay seller is valuable, and we appreciate you sharing your perspective.
We’re happy to have you as part of the HiBid community and look forward to your continued success!
Could load Hibid site but could not load any catalog, would try again later in the day and everything would work ok, happen fairly often, same computer, same browser
Sorry to hear you're having trouble loading catalogs! This could be due to browser settings or cache. Try clearing your cache or using a different browser. If it continues, reach out to our support team for further help. Happy Bidding!
Good price, but a strap was missing on vehicle cover that was never mentioned in the heading
Thanks for your feedback! We’re glad you found a good deal. However, we understand how frustrating it can be when an item’s description isn’t complete. As the seller is responsible for providing accurate product details, we encourage you to reach out to them directly about the missing strap.
If you need assistance or have any further questions, feel free to contact us.
Once I got the hang of it, I was able to win the items I really, really wanted! Website works really well with reminders!
Thank you!
Thanks for your review! We're so glad to hear that you were able to win the items you wanted and that the reminders were helpful. It’s great to know that the website worked well for you once you got the hang of it!
We're also happy that a nurse shared the word about HiBid with you—what a great recommendation! If you ever need help or have more items you’re interested in, don’t hesitate to reach out.
Thanks for choosing HiBid, and happy bidding!
I've had a great experience using this online auction site! The platform is intuitive and easy to navigate, making bidding a breeze. One of the features I really appreciate is the notification system—it promptly lets me know when I've been outbid, so I never miss a chance to stay in the game. Overall, the site has been reliable, user-friendly, and a helpful tool for finding unique items. Highly recommend it to anyone who enjoys auctions!
Thanks so much for the fantastic review! We're thrilled to hear that you're enjoying the platform and that the notification system has been helpful in keeping you in the loop. It's great to know that your experience has been smooth and successful, and we’re excited that you’ve discovered more auctions through HiBid!
We love hearing about your finds, and we totally understand—once you start bidding, it's hard to stop! If you ever need assistance or have more items you're interested in, feel free to reach out.
Thanks for recommending HiBid, and happy bidding!
I liked the way you have everything set up so that it is easy to understand and use while bidding!
Thanks for your awesome review! We're so glad to hear that the site worked smoothly for you, especially during the crucial last 15 seconds of bidding. It’s great to know that the setup was easy to understand and use.
We appreciate you taking the time to share your feedback and look forward to supporting your future bids!
I enjoy the viewing and bidding experience on your website. My one problem is during a live online auction there may be hundreds of items. Its when you are trying to navigate the full catalog while the closing items are listed first that I have this problem.
If you go to the 'full catalog' during the closing time, you can find specific items. However, you may find something interesting on page X and select the item. After reviewing the item, you press the Back button on the browser, and it takes you to the live bidding/closing screen, and not back to where you left off in the catalog. In order to resume my browsing where I left off, I have to navigate again back to page X, which I likely don't remember!
This is tough because if I am travelling to pick up a big item, I like to bid on the smaller items to enhance my basket and increase return on time and transit.
Estate sales are best if you are truly environmentally conscience, as the energy used to produce has already past!
Thanks for your feedback! We're glad to hear you enjoy the viewing and bidding experience on HiBid. We understand the frustration of navigating the catalog during live auctions, especially when trying to keep track of multiple items.
One way to make this easier is by using the "Watch List" feature. You can add the items you’re interested in to your Watch List and bid directly from there, which should help you avoid having to navigate back and forth in the catalog.
We appreciate you bringing this to our attention, and we hope this tip improves your bidding experience!
Thanks again, and happy bidding!
No issues at all! Went smooth and easy as usual! Great layout and easy to use this platform!
Thank you for the fantastic review! We’re thrilled to hear that your experience with HiBid and Burke Auction was smooth and easy as always. It’s great to know you find the platform layout user-friendly and convenient.
We appreciate you being a valued part of the HiBid community and look forward to seeing you at future auctions. Happy bidding!
I was bidding on several closely linked items and with being able to view only one to two lines at a time on my laptop, sometimes items out of sight were closing while I was still on the nearest line items. Seems I had to do a lot of shifting to make sure I didn't lose out on one of my bidding items.
Otherwise, it is a great way for bidding and I am very pleased with how the process operates. And pickup service in the past has always been easy.
Thank you for sharing your experience with us! We’re glad to hear you enjoy the bidding process overall and have had positive experiences with pickup services.
We understand how managing multiple bids can be tricky, especially when items are closing close together. To improve your experience, we recommend adjusting your browser window settings to fit more items on your screen.
We’re always looking for ways to enhance your experience, and your feedback helps us do just that—happy bidding!
I have been bidding on Hibids for several months now. It is a very easy process. After you set up your account, you select the auctions you want to follow. Searching for auctions is simple. The provide several different ways to search. When you find one you want to participate in. You register with that auction, select your items, place you maximum bid and it does all the bidding up to your maximum for you. You will get notifications throughout the process on items you bid on and reminders that the closing is about to happen. It's a very good platform for online auctions.
Thank you for taking the time to share your experience! We're thrilled to hear that you've been enjoying HiBid and finding the mobile process so easy to use. It’s great to know that our features, like the search options, notifications, and max-bid system, have made bidding simple and convenient for you.
We’re always working to provide the best possible auction experience, and your feedback reassures us that we’re on the right track. Happy bidding, and thanks for being a valued HiBid user!
I won a bid and I called them, send them messages and emails and I have not received answers and they already charged me. HiBid need to have better control of the companies they partner with and they should have an area where we can report this kind of issues.
Sorry to hear about your experience with Key Date Coins. We understand how frustrating it is not to get a response after being charged. We’ll reach out to the seller on your behalf to try to resolve this.
We’re also working on improving the platform and appreciate your feedback. If you need further help, feel free to contact us!
Thanks for being with HiBid, and we hope to improve your experience moving forward.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! We’re thrilled to hear that you find HiBid user-friendly and that our platform makes bidding smooth and efficient for you. It’s great to know that features like reminders and alerts are helping keep you informed during auctions.
We’re committed to providing a seamless auction experience, and your feedback means a lot to us. Thanks for being a valued part of the HiBid community!