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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Find it very easy to use. Variety of items and search is very convenient to use.
The staff at Retro Betties are top notch! They are friendly and efficient! I don't know how they stay so organized, but they do!
Thank you for your fantastic review! We’re delighted to hear about your great experience with Retro Betties. Their friendly and efficient staff truly set the bar high, and we’re glad they made your experience so positive. Organization and top-notch service are what they strive for, and it’s wonderful to see that recognized. Happy bidding, and we hope to see you at more auctions soon!
Purchased 26 inch silver necklace which was fake. Lost 15.00
Thank you for your review, and we’re sorry to hear about your experience with the silver necklace. We take concerns like yours seriously and have sent you a message to gather more details about the issue. Once we have more information, we can assist you further. We want to ensure that your experience with HiBid is a positive one, and we appreciate your feedback as it helps us improve. Looking forward to resolving this for you.
Our first time to do HiBid all went well The Browns Auctions and Estate Team answered all our question and helped me navigate the Hi Bid system and were very organized when it was over and go for pick up. I would encourage to have better pictures of all different things in their lots. And continue to give measurements
Thank you for sharing your first-time experience with HiBid! We’re thrilled to hear that The Browns Auctions and Estate Team provided excellent support and helped you navigate the system smoothly. It’s great to know their organization made your pickup experience seamless. We appreciate your feedback on having better pictures and including measurements in listings—suggestions like these help us improve. We hope to see you at many more auctions in the future! Happy bidding!
Thought I was able to bid cheap then bots come on and raise price to almost new store prices lol
Thank you for your feedback! We understand how frustrating it can be when auction prices rise unexpectedly. However, we want to assure you that HiBid does not allow bots on the platform. All bids placed on HiBid are made by real people, and our system is designed to keep the process fair and transparent. Auctions can sometimes get competitive, which can lead to prices increasing as the bidding continues. We appreciate your participation and hope you continue to find great deals. If you ever have any questions or concerns, feel free to reach out!
I have bid on items from this site and have gotten them. I've been signed up to receive emails for awhile. The only time I see there's an auction is from Facebook. I put a watch on several items and received no notification came here today to check on them and now I can't find the auction. It is terribly confusing to try and find anything on this site.
Thank you for your feedback, and we’re sorry to hear you’ve had difficulty navigating the site. We understand how frustrating it can be to miss out on auctions or notifications. We recommend ensuring your email preferences are set correctly, as sometimes filters can affect notifications. If you’re having trouble finding specific auctions, try using the search bar or browsing through the categories for easier navigation. We’re always working to improve the user experience, and your feedback helps us do that. If you need further assistance, please don’t hesitate to reach out to our support team. We appreciate your participation and hope to make your experience smoother moving forward!
Have found many items at great bargain prices! Items for our use and have also found many useful and unique items for gift giving! A fun and beneficial gift experience!
Thank you for your wonderful review! We're so glad to hear that you’ve had fun discovering great bargains and unique gift items on HiBid. It's fantastic that the seller was able to assist you quickly in resolving pickup issues and accommodating any concerns with your purchases. Your feedback is greatly appreciated, and we’re thrilled you happened upon HiBid and decided to stay! Happy bidding, and we look forward to helping you find more hidden treasures!
Thank you, Mark, for your kind words! We’re thrilled to hear you had a great experience with HiBid. Your recommendation means a lot to us, and we’re glad we could make the process smooth and enjoyable for you. If you ever have any questions or need assistance, feel free to reach out. Happy bidding!
The auction bid increments were confusing. It said 1-95 was $5 increments. But I would bid and it allowed $1 bids. Also the app has said I've won a bid and starts closing then refreshes and I'll loose the bid and it's closed. Very frustrating. If I use the internet instead it doesn't seem to have that issue.
Thank you for your feedback, and we’re sorry to hear about the frustrations you’ve experienced. The bidding increments are generally set by the auctioneer, and sometimes the settings can vary based on the auction. It's possible that the auctioneer's soft close and staggered closing settings may have influenced the bidding process you encountered. Additionally, internet connectivity can impact how quickly the app updates, so we recommend ensuring a strong connection for the best experience. If you continue to have any issues, please don’t hesitate to reach out to our support team. We appreciate your patience and hope your future experiences are smoother!
I hesitated to bid on an out of state auction again due high shipping costs. This auction had a lot of interesting items, so I placed a number of bids. I managed to win 3 small items that were not my main choices. Finally, after making four phone calls, I was able make my payment and request shipping. The auction house charged me an additional $15.00 to transfer three small items from the auction site to their office for shipping. After buyer's fees, shipping, and "transfer fees", this is a real loser for me. No more out of state auctions for me!
Thank you for sharing your experience, and we’re sorry to hear about the challenges you encountered with your out-of-state auction. We understand how shipping and additional fees can add up quickly and impact your overall experience. Each auction house sets its own shipping and handling policies, and it sounds like the transfer fee added to your costs. While we strive to provide a great platform, we always encourage bidders to review auction details for shipping and handling information before placing bids. We appreciate your feedback and hope your future auction experiences are more favorable. If you ever have questions about shipping fees or processes, our support team is here to help!
I found it hard to bid on lots when I was on live auction. I would have to open the lot in a different tab on its own in order to place the bid. Apart from that it was great. Might try using a different browser next time and see if that helps. P.S. I was using explorer.
Thank you for your review and for sharing your experience. We’re glad to hear that, overall, your experience was great! We apologize for the difficulty you had while bidding during the live auction. Switching browsers can sometimes help with performance, and we recommend trying a more updated browser like Chrome or Edge, which often work better with our platform. If you continue to experience issues, feel free to reach out to our support team for assistance. We appreciate your feedback and hope to make your next auction experience even smoother!
Auction site worked great. If there is one drawback I would say that when someone outbids you in the last minute, it doesn't always refresh quick enough for you to make another bid. I would like to see the time extended from a minute if that is possible.
Thank you for taking the time to share your feedback! We’re glad to hear you had a great experience using HiBid. We understand your concern about last-minute bidding and the refresh rate. While the auction timer is set by the auctioneer, your suggestion about extending the time is valuable, and we’ll pass it along to the appropriate teams for consideration.
Your input helps us improve, and we appreciate you being a part of the HiBid community. If there’s anything else you’d like to share, we’d love to hear from you!
It went well. I did not have any issues with the process of placing the order.
Thank you for your review! We’re happy to hear that your experience with Wieman Auction went smoothly and that placing your order was hassle-free.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We appreciate you choosing HiBid and look forward to serving you again!
I have been bidding on a lot of auctions recently, and many of them are in the US. I think it would be great if you had an option on your two convert the winning bed or the high bed into a different currency. I'm betting that would be very useful to a lot of people maybe not only what the current bit is but then what it is in another currency and maybe a drop-down box of all the different currencies that can be converted to.
Thank you for sharing your thoughtful suggestion! We’re glad to hear you’ve been actively bidding and finding value in our platform. A currency conversion feature is a great idea, and we understand how helpful it could be for international bidders like yourself. We’ll certainly pass this feedback along to our development team for consideration as we strive to improve the platform.
If there’s anything else you’d like to share or suggest, we’d love to hear it. Thank you for choosing HiBid—we’re happy to have you as part of our community!
I just bidded on a couple items in an auction and it was so easy to get around your site and bid on what we wanted.
Thank you for your feedback! We’re glad to hear you found the site easy to use and had a smooth experience placing bids. It’s great to know the seller responded to your email quickly—that’s the level of service we aim to provide through our platform.
If you have any questions or need assistance with the shipping process, feel free to reach out. We hope your husband enjoys his items, and we look forward to serving you both again in the future!
Bought a Shark Rocket Deluxe Pro Vacuum that I thought was new as the item description did NOT say that is was used and broken!
Thank you for sharing your experience. We’re sorry to hear about this issue and want to make things right. We’ve sent you a private message requesting additional details so we can better assist you in resolving this. Please don’t hesitate to reach out – we’re here to help!
I've bid on and won several items on HiBid from different sellers and never had a bad experience. The sellers have all done a good job of describing their listings and providing clear pictures, and the post-bidding communication process has been smooth. I have not had any issues crop up, but feel as though those would be handled in a timely and professional manner.
Thank you so much for your positive feedback! We’re thrilled to hear that your experiences on HiBid have been smooth and satisfying. Our sellers work hard to provide accurate descriptions and clear images, and we’re glad that their efforts have met your expectations. Thank you for being a valued member of the HiBid community. We look forward to helping you discover and win more great items in the future!
Really terrible experience, unable to bid on several items I was interested in. Asked to verify my phone no., got a call but unable to hear the message as it was very faint over the phone. Asked for a recall, unable to get it, kept saying it had sent the id no. To my phone, which I never received. Must have tried a dozen times the get ok'd but never happened. Would never try to use again
We’re sorry to hear about the issues you experienced during your bidding process. HiBid does not have a phone verification process, so it's possible there was some confusion or a technical issue with the system you were using. We understand how frustrating it can be when things don’t go as expected, and we apologize for any inconvenience this caused.
If you're still having trouble or need assistance, please don't hesitate to reach out to our support team. We're happy to help resolve any issues and ensure you have a smoother experience moving forward. We appreciate your feedback and are committed to improving our service.
It takes several press of the button to get the bid to finally submit and to enlarge the picture of the items. If I look at an item during live auction when I go back to catalog it always takes me back to the start of the lot of that page which is a pain to keep looking at lots then having to start over
Thank you for sharing your feedback. We apologize for the issues you've encountered with the bidding process and navigating the catalog during live auctions. We understand how frustrating this can be, and we appreciate your patience. Our team is constantly working to improve the user experience, and we'll be sure to pass along your suggestions. In the meantime, feel free to reach out to our support team if you need further assistance, and we'll be happy to help. We value your input and hope to enhance your experience moving forward.
So, I was cleared for their "auction" and bid 40 min before it closed. 3x the amount showing
It closed at the amount before I bid.
My bid wasn't accepted.
Unreal.
STAY AWAY, NOT A PROFESSIONAL AUCTION HOUSE.
HORRID customer service, amateur auctioneer.
Read the negative reviews as they are spot on.
WARNING EVERYONE to not even bother.
What a waste of time and energy.
We're really sorry to hear about your frustrating experience. At HiBid, we strive to ensure a smooth and professional auction process for all of our users, and we sincerely apologize that this was not your experience. We take issues like this seriously and want to make things right. We would appreciate the chance to investigate further and resolve any concerns you have. Please feel free to reach out to our support team directly at 844-775-4774, and we'll do our best to assist you. Thank you for sharing your feedback, and we hope to regain your trust.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're thrilled to hear you find HiBid easy to use on your mobile device and that you appreciate the variety of items and convenient search feature. Your experience is important to us, and we’re glad the platform is meeting your expectations. Happy bidding, and we hope you continue finding great items!