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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have purchased items i won on autions with HiBid and eqch of the individual auctions companies have all been highly professional, accommodating, and fair. To have auctions from all over at the tip of your fingers is priceless.
Thank you for your fantastic feedback! We’re so glad to hear that you’ve had such positive experiences with the auction companies on HiBid. Providing access to auctions from all over and ensuring professionalism and fairness is what we strive for. We’re thrilled to know that you find the platform invaluable. Thank you for being a valued customer, and we look forward to serving you again in the future!
The platform was easily searchable, seamless registration and simple to place bids. My credit card information was safely held and not processes unless I gave instruction for the payment.¿
Really enjoyable experience. Pictures generally tell a good story, but it's always good to attend the preview. I would like to be able to review the auction as so many things go by and it's hard to remember everything.
Thank you for your feedback! We’re so glad to hear that you had an enjoyable experience and found HiBid easy to use. You’re absolutely right—attending a preview can provide helpful details, and we’re glad you take advantage of that option. You can review auction details, including item descriptions and images, by visiting the "Past Auctions" section on the website. This feature allows you to revisit previous auctions at your convenience. Thank you for being a valued bidder, and we look forward to seeing you at future auctions!
The item wouldn't come up on my screen at all.I try everything to get it up and nothing would happen.
Thank you, Cindy, for your feedback. We’re sorry to hear about the difficulty you had viewing the item. This may have been due to a technical issue or a browser compatibility problem.
We recommend clearing your browser’s cache, trying a different browser, or checking your internet connection. If the issue persists, please reach out to our support team so we can assist you further.
We appreciate your patience and hope your next experience with HiBid is much smoother!
I enjoy the security of Hibid handling my successful bids which means I don't have to have an account at each auction site I have successful bids on.
Thank you for your positive feedback! We're delighted to hear that HiBid's centralized payment system enhances your auction experience by providing security and convenience. Our goal is to make the bidding and payment process as seamless as possible, allowing you to participate in multiple auctions without the need for separate accounts. We appreciate your continued support and look forward to serving you in future auctions.
Everything went smooth. Won a bid, picked up the item, no issues.
Thank you for sharing your positive experience! We're delighted to hear that your transaction went smoothly and that the seller provided excellent service. At HiBid, we strive to connect bidders with reputable auction houses to ensure seamless and enjoyable experiences. We look forward to serving you in future auctions!
Easy to schedule appointment and pickup. All paperwork was ready and the loader was friendly and helpful.
Thank you for sharing your positive experience! We're delighted to hear that scheduling your appointment and pickup was straightforward, and that the seller had all paperwork ready for you. It's also wonderful to know that the loader was friendly and helpful. At HiBid, we partner with professional and accommodating auction houses to ensure a seamless experience for our users. We look forward to serving you in future auctions!
It has come to my attention that proxy bidders are participating in the auction. To promote fair market value, it would be preferable to have only direct bidders involved.
Thank you for sharing your thoughts with us. We value your feedback and are committed to ensuring a fair bidding experience. We'll reach out to you shortly to gather more details and address your concerns.
Enjoyable and Exciting When I Won.
It seems time goes by so fast as I am anticipating winning.
Thank you for sharing your experience with HiBid! We're delighted to hear that you find our platform enjoyable and exciting, especially when you win. We understand that the anticipation leading up to a win can make time feel like it's flying by, and we appreciate your enthusiasm!
Happy bidding!
HiBid works pretty flawless and is a useful auction service, but I have problems viewing items in catalog mode. As an auctioneer has live auctions taking place the screen changes to half grid pattern and half up coming stacked line format. If the auction has say 14 pages of auction items to look at it is hard to maneuver the catalog in line format or general catalog format. If I want to look at say item #267 on page 10 I can scroll the live catalog or go to general catalog setting, but after looking at details about item #267 I then cannot return to general catalog page 10; it returns to live bid page. Hard to browse at this point. Too many steps to get to general secondary pages to browse.
Thank you for taking the time to share your detailed feedback about your experience with HiBid. We sincerely apologize for the frustrations you've encountered while using our catalog layout during live bid mode. Please know that your feedback is invaluable to us, and our development team is actively looking into these issues to enhance the overall functionality and ease of navigation within the catalog. In the meantime, here are a few suggestions that might help improve your experience:
1. Browser Update: Ensure that you are using the latest version of your web browser, as updates often include performance improvements and bug fixes.
2. Clear Cache: Sometimes, clearing your browser’s cache can resolve unexpected behavior on websites.
3. Contact Support: Our support team is available to assist you directly with any persistent issues. They can provide personalized solutions and gather more information to help us address the problem effectively. You can reach them at 844-775-4774.
We are committed to making HiBid a seamless and enjoyable platform for all our users. Your patience and understanding are greatly appreciated as we work to implement these improvements. We hope to provide you with a better browsing and bidding experience soon.
Thank you for being a valued member of the HiBid community.
Signing up, registering for each auction, so easy! The bidding was fun, everything is so self explanatory. But, when the items are purchased, there's no tab on the site to assure you paid for/and arranged pick-up or shipment of all your purchases
Thank you for your positive feedback! We’re thrilled you enjoy the mobile bidding experience. We apologize for the inconvenience with managing purchases and are actively working to add features for payment confirmation and shipment arrangements. Your input helps us improve!
I've been buying from auctions for years. My whole entire house is filled with furniture from auctions. They have the most amazing prices on the most high-end things you could ever imagine. You can find anything on an auction. I found the most amazing things. It's my number one shopping site.
Thank you so much for your fantastic feedback! We’re thrilled that HiBid is your top choice for auctions and that you've found amazing pieces for your home. Happy bidding, and we appreciate your loyalty!
The auction is run well. I expect that the shipping will go well.
Thank you for your wonderful feedback! We’re thrilled you enjoyed the bidding experience and are confident your shipping will go smoothly. Happy bidding!
I bid and won a truck from Morris Auctioneers. Someone called me an hour after I won the auction to tell me I hadn't actually won the truck. They said they forgot to put a reserve on the truck. I thought this seemed unfair but I finally came to terms with it and the auctioneer offered to sell me the truck out right the next day for $4400. I agreed to buy and arranged to get it the next morning. She then told me she could not sell it to me at all now because it was against the law. Hibid allows these sellers to take advantage of the shoppers. There is no recourse. I think Hibid could atleast ban them from their site after treating people like this. It is very unprofessional.
We’re sorry to hear about your frustrating experience. Auctions can be complex, and sometimes auctioneers have to follow protocols set by their consignors, which can lead to unexpected changes like this. We know it’s disappointing to believe you’ve won something only to have the situation reversed.
Please know that there are many reputable sellers on HiBid who take pride in providing transparent, professional service. If this experience doesn’t meet your expectations, we encourage you to explore other auctioneers on our platform. In the meantime, feel free to reach out to our support team with the details of what happened. We’ll review the situation and consider any necessary steps to ensure fairness for our buyers. Your feedback is important to us, and we appreciate you taking the time to share it.
Very easy bidding process, screen refresh fast. Easy to see your watch list
Thank you for your great feedback! We're delighted you find our bidding process easy and appreciate the fast screen refresh and watch list features. Happy bidding!
Everything was good and I had no problems. The agent and his staff was very nice.
Thank you for your positive feedback! We’re delighted everything went smoothly and that the seller and their team were able to assist you. We appreciate your support!
The details of how the bidding is done, the post-auction follow up and the shipping information could not be clearer. I will admit, I had never done this before HiBid and was impressed by how it went. Of course, the involvement by the auction house I bought from was a HUGE component.
Thank you so much for your wonderful feedback! We’re thrilled to hear that HiBid made your first auction experience easy and clear. It’s great to know that our detailed bidding process, post-auction follow-up, and shipping information met your expectations. We also appreciate your recognition of our auction house partners. Welcome to the HiBid community, and happy bidding!
However, very frustrating when bidding at Commercial Liquidators, Mt Holly. The site constantly looses connection often. It was great until the last 2 months. Back space button doesn't take you back. Re generates to home auction page constantly. You loose your spot, taking away from possible buying. Always downloading causing delays in bidding. When you win a bid, you saw you won. Now reads May Have Won? Surplus liquidators in Willow Grove works great. Pa. Auction in East Earl works great.? Only sites I've dealt with so far.
Thank you for sharing your experience with HiBid. We’re glad to hear that you’ve had positive interactions with Surplus Liquidators.
However, we’re sorry to learn about the challenges you’ve faced with Commercial Liquidators in Mt. Holly. Losing connection, navigation issues, and delays during bidding are not the experience we aim to provide. Our technical team is looking into these problems to ensure a smoother and more reliable bidding process for all users.
We appreciate your feedback and your patience as we work to improve our platform. If you continue to experience issues, please reach out to our support team so we can assist you directly.
Thank you for being a valued member of the HiBid community.
Overall the experience has been good. I just wish there were some failsafe measures that can be placed to prevent auction houses from inflating cost to the max number bid. In a very few auctions (mainly the larger houses) I have noticed that they employ people to increase bid numbers to maximum number bid by bidding up to, but never over the highest number bid on random items. I have literally watched while the items I have bid on are artificially increased to one increment under my highest bid, always the highest dollar items. I'm not sure whether this is done by human or programmed bot, but it is definitely happening. I have no idea how you can battle this plague as it is almost completely random (except for random high bid items) and probably impossible to prove whether it is a legitimate bid or auctioneer subterfuge. I for the most part have identified a few offenders and reached out to them directly. They of course have denied any wrong doing and even momentarily haulted the practice where my bids were concerned only to resume them shortly after. Again, making it almost impossible to prove. All they have to do is follow the bid increment increase until it jumps an increment, thus telling them what the highest bid is and stop bidding... i.e. $2, 4, 6,...10... stop bidding at $6 and you have pushed the bid to the max number without going over. This entirely defeats the purpose of an honest auction not to mention it's massively unethical. For now all I can do is identify when I've been cheated and never use the offending auction house again. It would be great if HiBid could help in fighting these thieves directly.
We're sorry to hear about your concerns regarding the bidding process. At HiBid, we strive to ensure fair and competitive bidding, especially during those intense last-minute moments. We actively block bots and take shill bidding very seriously to maintain the integrity of our auctions.
We’d like to investigate this further and ensure your experience is improved. Please check your email, as we’ve reached out to gather more details about your situation.
Thank you for helping us uphold a trustworthy auction environment.
I have used the interface for several auctions abd each time I have had zero issues. It's a great setup and is easy to use. HiBid makes the whole process a breeze.
Thank you so much for your fantastic feedback! We’re thrilled to hear that our mobile bidding interface has provided you with a seamless and enjoyable experience across multiple auctions. Making the bidding process easy and efficient is our top priority, and your support means a lot to us. Happy bidding!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the five-star review! We appreciate your feedback and are glad you took the time to share your experience with us.