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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Waiting to see the finish of the transactions. And then I will know how you did.
I've participated in ~20 HiBid auctions - locally and out of state. Each auction company has a little different approach (like shipping), but everything is handled seamlessly from the HiBid main page. Searching and sorting capabilities are very helpful. Payments have gone smoothly. The only issue I've seen is that the site is occasionally inaccessible for brief periods. I would recommend HiBid.
Thank you, Kevin, for your detailed feedback and for participating in so many auctions on HiBid! We’re delighted to hear that you find our platform easy to navigate, with helpful searching and sorting capabilities, and that payments have gone smoothly.
We appreciate your understanding regarding the differences in auction company approaches, and we’re glad to know the HiBid main page has made the overall experience seamless for you.
We apologize for the occasional site inaccessibility and are always working to improve reliability. Your recommendation means a lot to us, and we look forward to continuing to provide a great auction experience. Thank you for being a valued part of the HiBid community—happy bidding!
Good experience overall. I wish the individual listers would have a more standard shipping protocol.
Thank you, Chris, for sharing your feedback! We’re glad to hear you had a good overall experience with HiBid and that the listing agent was able to assist in getting your item shipped.
We understand your wish for a more standardized shipping protocol across individual listers and appreciate your input. Your feedback is valuable in helping us improve the platform and ensure a consistent experience for all users.
Thank you for choosing HiBid, and we look forward to serving you again in the future. Happy bidding!
I would rather attend a live auction there is a lot more excitement!
Thank you, Martin, for sharing your thoughts! We’re glad to hear you had a good experience with HiBid. While we understand that live auctions have their own unique excitement, we’re happy to provide a convenient and accessible platform for bidding from anywhere.
We’re also glad our advertising caught your attention—thank you for giving us a try! If you ever have any questions or need assistance, don’t hesitate to reach out. Happy bidding, and we hope to serve you again in the future!
Would not let me bid, only had pending come up, not sure, what happened seemed suspicious
Thank you, Rick, for your feedback. We understand how seeing a "pending" status on a bid can be confusing. Some sellers on HiBid require bids to go to a pending status for various reasons, such as verifying bidder information or ensuring fair participation. However, not all sellers on HiBid operate this way.
If you ever encounter this situation again, we recommend reaching out directly to the seller to have the bid approved or to clarify the status. We appreciate your patience and hope your future bidding experiences are smooth and successful. Thank you for using HiBid!
I use this service for 5 auctions and never had a problem really love it. Great experience.
Thank you so much for your kind words and for sharing your experience with HiBid! We're thrilled to hear that our platform has been working seamlessly for you across multiple auctions. Providing a smooth and reliable experience is what we strive for, and it’s always rewarding to know our users are enjoying the process.
If you ever have any questions or need assistance, our team is always here to help. We appreciate your trust in HiBid and look forward to helping you discover more great auctions in the future! 😊
This was a relatively easy experience. I did have some issues finding out what was on my watch list vs what I was bidding on, and what my max bid was. However, these are things that will be solved by using the platform more. I look forward to bidding again!
Thank you for your review and for giving HiBid a try! We're glad you had a good first experience and look forward to having you back. If you ever have questions while using the platform, our support team is here to help. Happy bidding! 😊
Bidding was easy and accurate on the billing. The connection was good. I missed a couple of pieces and could not bid on them because I couldn't watch them while I was watching others. These were pieces that were receiving many bids.
I would like a screen that allows my saved items to remain at the top or something like that so I can see all my items as they are receiving active bids.
Thank you, Deanna, for your review and for sharing your experience with HiBid! We're glad to hear that you found the bidding process easy and accurate.
We appreciate your suggestion about keeping saved items visible at the top for easier tracking during active bids. Feedback like this is invaluable as we continue working to improve the platform for all users.
If you have additional thoughts or need assistance, don’t hesitate to reach out to our support team. We hope to see you in future auctions and wish you success in securing those must-have items!
I was my first time bidding on anything. Everything was easy to figure out. With no problems
Thank you for sharing your experience! We're thrilled to hear that your first time bidding went smoothly and that you found everything easy to navigate. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy bidding!
Bidding went smoothly, but now that I've purchased an item, I'm waiting to hear from the shipping company. I'm surprised I haven't heard anything it's been over 24 hours.
Thank you for your feedback! We're glad to hear that your bidding experience went smoothly, but we’re sorry to hear about the delay with shipping communication. We’ll be sending you a private message shortly to gather more details so we can assist in resolving this issue as quickly as possible. Thank you for your patience, and we’re here to help!
The online Auctions are great. Easily accessible on your time. Look at your convenience. Some sellers need to in large their photos of items for sale...
Thank you for your feedback! We're glad to hear that you find our online auctions convenient and easy to access. We also appreciate your suggestion about enlarging item photos—this is valuable input that we’ll share with our sellers to help improve the buying experience. If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know.
Great service. They took the time to explain how it worked because it was my first time with them
Thank you for your kind words! We're delighted to hear that you had a great experience and that the team took the time to explain the process for you. Providing excellent service, especially for first-time users, is very important to us. We look forward to seeing you at future auctions!
You can bid early in the week and then when auction starts can keep bidding. You receive notices when you're outbid. We love the way the site works.
It is so easy to bid.
Thank you for your wonderful review! We’re so glad to hear that you love how the site works and find it easy to bid. Keeping the process simple and user-friendly is our top priority, and it’s great to know the notifications and bidding features are working well for you. We appreciate your support and look forward to seeing you at more auctions!
I did not receive an invoice for my winning item. I have emailed the auction house and requested an invoice for my auction winnings.
Thank you for your feedback. We’re sorry to hear that you haven’t received your invoice yet. Invoices are typically sent by the auction house after the auction concludes, and it’s good to know you’ve already reached out to them. If you still don’t hear back soon, please let us know, and we’ll be happy to assist by contacting the auction house on your behalf.
We appreciate your patience and are here to help ensure your experience is a positive one.
If you pre-bid and set your limit it's excellent. Sometimes during live bidding you will get errors and could miss out on your items
Thank you for your feedback! We’re glad to hear you find the pre-bid feature helpful. Setting your limit ahead of time is a great way to secure your bids without worry. We’re sorry to hear about the occasional errors during live bidding and appreciate you bringing this to our attention. We’re always working to improve the platform to ensure the best possible experience for all our users. If you have any specific issues, please feel free to reach out—we’re here to help!
I was permanently banned from bidding on an auction because, apparently, a chargeback that occurred probably a year ago. The chargeback was due to a bad auctioneer - point, blank, period. Never received any merchandise and/or response from the auctioneer. It was a last resort. Yet, once it occurred, it magically appeared on my "hidden record" on HiBid. Regardless of 1000 auctions since that have all been paid, it still haunts me. Fun times.
We’re sorry to hear about your experience. Chargebacks are sometimes a last resort, and we understand it can feel unfair when past issues follow you. If you believe the ban was not fully justified, please reach out to our support team with any details you have. We’d be happy to review your situation and see if there’s anything we can do.
Overall good. Been a customer for years. But now this at least 50 characters is pretty annoying.
Thank you for your feedback and for being a loyal customer for years—we truly appreciate your support! We’re glad to hear you’ve had a good overall experience. We understand how bidding on items close together can be challenging, and we’ll share your feedback with our team as we continue to improve the platform.
If there’s anything else we can do to make your experience better, please don’t hesitate to let us know!
Had 2-3 delays in the bidding process for some reason. Not sure if it was a Hibid issue or possibly an internet issue. Where i lost video temporarily in the bidding process.
Thank you for sharing your experience. We’re sorry to hear about the delays you encountered during the bidding process. While temporary interruptions can sometimes be caused by internet connectivity issues, we understand how frustrating this can be, especially during live bidding.
If you suspect it might be a HiBid-related issue, please don’t hesitate to reach out to our support team with more details. We’re happy to investigate further and work to ensure a smoother experience in the future. Thank you for bringing this to our attention!
I have called your phone number -- and tolled them I was locked out and needed to reset password I have asked to do this -- no luck -- no reply back on phone call to you I would like to bid on auction orange through you but can`t. -- your sit will not reset password. Help me.-- return call -- or let me reset my password -- HELP. Phone # *******293 --- do you want to have me a good customer. Using my Discover card to pay. I will try to call you again -- Not Happy with you.if no reply from you I will go directly to auction orange. -- I have never had a problem with you before.
Thank you, Richard, for reaching out and sharing your concerns. We're sorry to hear about the trouble you've had resetting your password. Unfortunately, we are unable to reset passwords on your behalf for security reasons.
To reset your password, please go to the Sign In page and select the "Forgot Password" option. This will trigger an email from HiBid with a reset link and instructions to complete the process. If you don’t see the email, please check your spam or junk folder.
While we can’t see your phone number from the review, we’ll send you a private message to assist further. If you have additional questions or need more guidance, please don’t hesitate to reach out. We’re here to help and want to ensure you can bid without issue. Thank you for your patience!
I had the winning bid on one of your auctions and received confirmation that I won. Later in the day, I received a phone call from the auction service saying there had been a glitch so they reopened the auction and someone else was awarded the item that I had previously won.
So frustrating!
Thank you, Steve, for sharing your experience. We understand how frustrating this must have been. Auction services on HiBid are managed by independent sellers, and glitches can occasionally occur. We appreciate your feedback and will share it with the seller to help improve their process. If you need further assistance, our support team is here to help. Thank you for your understanding!
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Thank you, Carl, for sharing your thoughts! We’re glad to hear things are off to a good start for you. We hope the rest of the process goes just as smoothly, and we look forward to hearing your final thoughts once the transaction is complete. If you have any questions or need assistance in the meantime, we’re here to help. Happy bidding!