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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was a positive experience. I received emails explaining everything, so had no questions. I have used HiBid before and it has always been a good experience
Worked ok last night but usually connection drops during auction several times
Thanks, Dennis, for the 5-star review! We're glad it worked well for you, though we understand connection drops can be frustrating. If it continues, you might want to check your internet connection or try using a different device for a smoother experience. Let us know if you need further assistance! 😊
I have used Hibid multiple times. Only had an issue with a few out of state auctions. (Damaged items) I don't believe it's fair that sellers can rate buyers, however buyers cannot rate sellers. And buyers cannot see the reviews!
Thank you for the great review, Lynn! We appreciate your feedback. We understand your concern about the lack of a buyer review system for sellers, and we'll certainly pass that along as a suggestion. If you ever need help or have more feedback, feel free to reach out! Happy bidding! 😊
I have been using HiBid for some time now. It has great search functionality, allowing prospective bidders to search locally, nationally and even within the continent (I am in Canada). Registering is easy for any auctions you may be interested in and bidding is just as simple. HiBid runs a simple, easy to use auction hosting site with a great deal of functionality.
Thank you for the great feedback, Sifton! We're so glad to hear that you've had a positive experience with HiBid and that you find our search functionality and registration process easy to use. Your support means a lot, and we’ll continue working to enhance the platform. If you have any other suggestions or need assistance, don’t hesitate to reach out!
HiBid has been, for the most part, a very stable bidding site. They seem to have a strong following across North America, with many options available to find what you are looking for. I usually stick to local auctions, but I have looked at many sites well outside my area and most appear to be very good auction sites, with many items available. In short, it remains my go to site for auctions.
Service is easy to use and very great experience along with an easy way to access our local auctions
Thank you for the 5-star review, Mark! We're thrilled to hear you had a great experience and found the service easy to use. We hope your future auctions continue to be just as smooth and enjoyable!
Excessive extra charges beyond what was shown on the site. I won 5 bids totaling $231.00 and I was charged $290.40.that is $58.60 more than expected. Very disappointed
Thank you for your feedback, Charles. We’re sorry to hear about the additional charges. Extra fees like taxes and buyer's premiums are sometimes added by the seller, and these should be outlined in the auction terms. If you're unsure about the charges, it’s always a good idea to contact the seller directly for clarification. We hope this helps resolve the issue, and we appreciate your understanding.
I won multiple items at a reasonable price. My items were all grouped together at time of pick up.
Thanks for your positive review! We're thrilled to hear that you had a great experience winning multiple items and that your pickup went smoothly. We hope you continue to find great deals in future auctions!
Screen touch sensitivity a problem, lost out on numerous lots because it far too slope to respond!
It's only gotten worse over time!
I just gave up trying, it's enough to upset and turn one off!
It needs to be recalibrated!
Thanks for sharing your experience! It sounds like there might be an issue with the touch sensitivity on your phone. We recommend trying to clear the cache, or possibly updating the app or browser you’re using. If the issue persists, it may help to check the screen calibration on your device as well. We hope this helps, and appreciate your patience! Feel free to reach out if you need further assistance.
The auction went very smooth. I am always pleased with your auctions.
Thank you for your kind words! We're thrilled to hear that you've had a smooth experience with HiBid. We truly appreciate your support and look forward to seeing you at more auctions. If you ever need assistance, don't hesitate to reach out!
I've been using HiBid for several years now and have nothing but good things to say about the service.
Thank you for the wonderful feedback, Bill! We really appreciate your continued support and are glad to hear you've had a positive experience with HiBid over the years. If you ever need assistance or have suggestions, we're always here to help. Happy bidding!
I don't know if it was my internet. I tried to bid with 1 second left and it closed on me. I lost the auction.
Hi John, we understand how frustrating that can be. It sounds like there might have been a slight delay in the connection when placing your bid. Sometimes, refreshing the page or checking your internet connection can help with issues like this. If you continue to experience this, feel free to reach out to the auction house for assistance with bidding issues. Thank you for your feedback!
Recently one HiBid auction house has started hosting a number of auctions aimed at a very specific collectable. I appreciate their efforts, and I have enjoyed using the site. It's very easy to use, and very clear on whether you are winning or not. I particularly enjoy the "watch" function.
Thank you for your review, M J.! We’re so glad to hear that you’ve had a positive experience with HiBid and that you appreciate the features like the "watch" function. We’ll continue to work hard to keep the platform easy to use. If you have any questions or need assistance, feel free to reach out. Happy bidding!
Rude seller sent me threatening emails after auction because my bank denied the initial charge due to suspected fraud. Terrible customer service!
We apologize for the delayed response, Jared, and are truly sorry to hear about your experience. It’s unacceptable for a seller to send threatening emails, and we take concerns about inappropriate communication seriously. We recommend reaching out directly to the auctioneer or contacting our support team at 844-775-4774 if you need assistance in addressing this matter. We want to ensure that all users have a positive experience, and we appreciate you bringing this to our attention. Thank you for sharing your feedback.
This could be a great platform and there are some decent honest ACTUAL auctioneers on here but there are also a lot of scammers selling on here and its really hard to differentiate until you expeirnce it. I would suggest save your time, energy, and money and not have to learn the hard way.
Bought some items and spent thousands of dollars to only be sent cheap fake jewelry which was not what was described or listed. Same company shill bids and most things sell to a "floor bidder". Only for every single item that sold to a "floor bidder" get relisted and re auctioned each week.
I was in their auction and these knives sold to a floor bidder so the lot was passed online. Its outlined in red showing I didnt win. Come to find out, after the auction, they charged my credit card for the original bid I put in, days AFTER my other invoice was paid for with other items I did actually win. I recieved my package and these knives were in there a long with a seperate sheeted invoice fo rthat item as well. So its clearly obvious that they were shill bidding and then went back in and used my last bid as the winning bid. BTW the knives are not Tiffany & Co and not even sterling silver. They are clearly marked Nickel Silver, so they misrepresent and lie abotu their items. That is not just a simple oversight. But the same thing happend on other items sold as fine or precious metals and they were not as they were clearly marked with other markings.
I even tried reporting this to HiBid and was told they cannot do anything about it, they dont have any recourse on scam sellers and that they would continue to allow them to sell on the platform. The only thing they would do for me is reach out to the "auctioneer" on my behalf.
BTW when you google the company's address they are in a tiny office suite inside a coporate building. They dont have the space or means to actually conduct live onsite auctions with real floor bidders.
Thank you for your review, Jaci! We're glad to hear that your experience was smooth and efficient. If you ever have any further questions or need assistance with payment options or anything else, feel free to reach out. Happy bidding!
I was having issues navigating Hi-Bid using the browser on my cell phone. I switched to a tablet and it simplified my searching and bidding.
So far so good with actual bidding. I've won 2 auctions, I have not received those purchases yet. I'm hopeful that I will not disappointed with my first experience with HIBid. It seems to be a good concept.
Thank you for your feedback, Christie! We’re glad to hear that you've had a better experience navigating HiBid using a tablet. While HiBid works well on mobile devices, we understand that navigation can sometimes be smoother on tablets due to the larger screen. If you have any further questions or need assistance with your purchases, feel free to reach out to the auctioneer directly for updates. If there's anything else we can assist with, don’t hesitate to contact our support team at 844-775-4774. We appreciate your input and hope your future experiences continue to be enjoyable!
I have called customer dozen times throughout the last couple years since I've been doing doing actions online, mostly for fraudulent auctioneers that I never receive the product, but they took my money. When I call there is nothing you guys can do except try to contact the auctioneers which I have done. I feel like if you are going to have people bid on your platform, we should be protected in someway. There has to be something that can be done. I've had a dispute at least seven times with my bank because of different auctioneers. Your customer service is friendly on the phone, but unfortunately, they tell me their hands are tied until you guys change the way you do business and establish something different to protect the customers. Also auctioneers rate us unfairly at a retaliation sometimes and then we don't get a opportunity to bid with other auction companies, there is no option for us to see ratings on options unless it's off of the platform
We're genuinely sorry for your experience, Stacey, and appreciate you bringing this to our attention. Your feedback is important—we'd like to gather more details about your specific situations to help address these concerns. Please reach out directly to our support team at 844-775-4774. We're actively working to enhance bidder protections and improve our policies, and your input will help guide these changes.
HiBid has the best program. It is easy to navigate and sellers are always honest and helpful.
Thanks for the amazing 5-star review, Diane! We're thrilled you found our platform easy to navigate, with seamless mobile transactions. It's wonderful to hear your positive experiences with our sellers, too. We appreciate you choosing HiBid!
It's easy to follow the items throughout the auctions. I go through and pick items to save for when the auction starts. Then I follow them when they come up. There's always last minute bidders so you have to continuously watch your items.
Thank you for the 5-star review, Dave! We're glad to hear that HiBid has been easy to use and helps you track your items throughout the auctions. Happy bidding!
I think the online auctions are great. The prices are good.and the items are great. Like any auction, you are not always going to be interested in the majority of the items, but I always find interesting things to bid on.
When bidding at the last few minutes of auction was required to re-enter private info numerous times and was locked out of auction, very poor possible consumer treatment so I just quit bidding all together LOL saved me lots of money but cost you, if I was a company paid on commissions would probably look into fixing such a problem.
Thank you for sharing your feedback, Eric. We’re sorry to hear about the trouble you experienced while bidding. It sounds like there may have been an issue with session timeouts or the need to verify your information during the final moments. We recommend checking with the seller on their bid settings and ensuring all information is up-to-date. If you continue to experience issues, feel free to reach out to HiBid support at 844-775-4774. We appreciate your feedback and are always looking to improve.
My sister turned me on to this auction. I am buying my first home by myself so money is tight. This is the best place to get quality furniture at a great price. Thank you.
Thank you for the wonderful review, BuniLynn! We're thrilled to hear that HiBid has helped you find quality furniture at great prices. Best of luck with your new home! 🏡😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the 5-star review, Darlene! We're thrilled to hear that your experience with HiBid and the Des Moines Whitaker Auction went smoothly. We appreciate your continued trust in us, and we're glad to provide a positive experience. Happy bidding!