Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HiBid

HiBid

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

About HiBid

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.

Ideal For Local & Online Auctions

HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.

Auctions For Everyone

Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...


hibid.com
Lincoln, United States
+163
See all photos
How would you rate HiBid?
grey stargrey stargrey stargrey stargrey star

HiBid Reviews Summary

The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 20 days

Instant Feedback

8,734 reviews

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Eric R.
Unfollow Eric R.
Share Review
Report Review

I won and paid for an item. The item was damaged and not as described. I contacted Encore and we decided a partial refund would be acceptable. I have never received the refund and am now being ignored by Encore.

Date of experience: August 7, 2021
Pennsylvania
1 review
0 helpful votes
Follow Kerry P.
Unfollow Kerry P.
Share Review
Report Review

www.wiscobid.com
August 7, 2021

Kyle the owner is completely unprofessional. Do not do business with this man. And this website is bull$#*!. So I have been signed up for a month. I ordered a few sports cards along with other items. I was at my day job, in meetings.
An auction ended last night for two baseball cards. I proceed to get a ton of nasty text messages from Kyle. I thought maybe it was an auto text. An auction was less than 12 hours old. The auctioneer went and blacklisted me and Kyle sent me all the screen shots. Then he tells me to learn how to pay my bills. Dude, you sell cards for a living and Im sure drive a 20 year old Honda and live with your mother. I do not need a bombardment of nasty texts because you didn't see my purchase history. Telling me that I have no money and how unprofessional I am?
I will be emailed HiBid with the load of screenshots that he sent me that were just nasty.
Business school, Kyle. Business School.

Date of experience: August 6, 2021
Washington
5 reviews
28 helpful votes
Follow Guild wars A.
Unfollow Guild wars A.
Share Review
Report Review

Awful company that hosts auction houses that inflate bidding through their computers, set catastrophic shipping costs and then make you pay for it even though it's not the right shipping cost. Spread lies and slander you even though it was their fault and the issue is there an their unprofessionalism altogether. Once I've purchased an item and they charged me $60 for shipping without even asking my permission to charge the card. That item then arrived not in the same condition as described the dolls I've purchased were not new but they were all open. Then another experience I had again they charged my card without permission and then lied about shipping the order out, I waited for a week for my order that never arrived and when I contacted them they told me they dispatched it but then checked and said they never have. After I'd ask them to do their job they slandered my name saying that I disrespect them mistreat their workers canceled my entire order and banned me from an auction. I mean these people are disgusting I honestly do not know of a different word to use. And they're going to get what's coming to them that is for sure because karma always pays off in full. You are this nasty this malicious to the people, do not expect anything good to come to you. You will be struggling for the rest of your life until you find your grave. This entire website is overall shady. Do not spend your money there.
Check out this review of Black and Gold Auctions LLC on Google Maps
https://goo.gl/maps/Ky6JZdxhvu2gTP8w8
Full review

Date of experience: August 3, 2021
Texas
1 review
1 helpful vote
Follow Laurentia K.
Unfollow Laurentia K.
Share Review
Report Review

Hibid would be a five star if they never use Hidden Creek Estate Services here in Texas. Worst run online auction I have ever used. Nothing was labeled by lot or item. The woman who ran the auction, Kristy Bundy, was the rudest woman I have ever met. She told us to be there between 3:30 and 4:00. We arrived at 3:50. She was on a conference call with her other job, and told me I would have to wait until 4:30 to help us. She had only one man helping her who she treated even worse. He was kind, but with nothing labeled, he had a very difficult time finding anything. Long story short, I had no way of knowing that the lots were complete. I told her things were missing, but she just became even more rude. It took an hour and 45 minutes to finally get our things. When we got home, I pulled up the photos that she refused to do for us at the location, and she hadn't given us a lot with 19 items in it, and another lot was missing 5 items. We also had to return 4 items that weren't ours, so she messed up other peoples lots as well. We had to return the next day and pick up our things and leave the items. She never said thank you and was still a horrible person. Moral of the story... Never use Hidden Creek Estate Services!

Date of experience: July 24, 2021
Texas
1 review
6 helpful votes
Follow JERRY S.
Unfollow JERRY S.
Share Review
Report Review

1883S MS66
July 24, 2021

LOT #471 1883S MORGAN SILVER DOLLAR GRADED MS66. JUST REURNED FROM PCGS
AU DETAILS-CLEANED. SUPPOSEDLY GRADED BY ANGS AS MS66 BUT AUCION HOUSE
HAD TO KNOW THAT THIS COIN WAS AS GOOD AS COUNTERFIT AND SHOULD NEVER HAVE
BEEN OFFERED

Date of experience: July 24, 2021
Canada
1 review
1 helpful vote
Follow André L.
Unfollow André L.
Share Review
Report Review

I've tried to clarify with them about the change of date of the bedding shown and didn't get an answer.
The ending of the bedding seems manipulated.

Date of experience: July 20, 2021
Canada
1 review
3 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

Won several items on Auction Sale 29, I drove from Hamilton to London to pick up items. The auction lost one of the items. Promised a refund. No refund to date. Won a Rowenta fan. Fan does not work and came without remote. Defective. Sent two emails and left message for Customer Service asking for refund. No reply. Terrible Experience.

Date of experience: July 19, 2021
Alabama
1 review
0 helpful votes
Follow andrew w.
Unfollow andrew w.
Share Review
Report Review

The sell broken $#*! and are dishonest a $#*!! Made you think they were new when they were all locked up.

Date of experience: July 15, 2021
Maryland
1 review
0 helpful votes
Follow Dave O.
Unfollow Dave O.
Share Review
Report Review

Very Simple: THEY ALLOW NEGATIVE REVIEWS FROM PETTY LITTLE A-HOLES AUCTION HOUSES TO GO UNANSWERED OR EVEN GET THE CONSUMER SIDE OF THE STORY…..

Date of experience: July 14, 2021
Canada
1 review
1 helpful vote
Follow Khaled H.
Unfollow Khaled H.
Share Review
Report Review

Bad customer service
July 5, 2021

On date March 18,2021, I placed bids on Hibid.com for items from TexMax, I paid but never received. I called Hibid and TexMax but unfortunately, I never received any response. Please be aware.

Date of experience: July 5, 2021
Missouri
2 reviews
0 helpful votes
Follow Tracy G.
Unfollow Tracy G.
Share Review
Report Review

Terrible Service
June 14, 2021

Hibid ran an auction in Macon, MO and closed the auction an hour early. Anyone bidding could see by the timer the auction would end early. After the auction closed and I had won several lots, they opened it back up an hour later. The majority of the items I had previously won got jacked up sky high and ran long after the auction was supposed to close the second time. This all seems a really strange way to run an auction. I won't be doing anymore bidding on auctions through them OR the auction service that used them for this auction.

Date of experience: June 13, 2021
Texas
2 reviews
11 helpful votes
Follow Richard R.
Unfollow Richard R.
Share Review
Report Review

Hibid is nothing but a software platform many shady auction houses use. Hibid shields these auctions houses by allowing them to leave feedback about bidders, accessible to each other, but hidden from the bidders. Bidders also have no way of knowing whats written about them until they been denied the ability to bid. Bidders have no recourse or any way of rating these shady auction houses. It's no wonder HiBid ranks 80th (as of this writing). Stay away.

Date of experience: June 6, 2021
New York
1 review
3 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

I just notice PALMYRA NJ HOME IMPROVEMENT AUCTION keep adding time to the countdown many many times when the time is closer to expire, even there is no additional bid. And Hibid allow them to do so. Scam Business.

Date of experience: June 3, 2021
Canada
1 review
1 helpful vote
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Very bad
June 2, 2021

Lots of fake bidders and dishonest sellers and the worst thing is that you can't deactivate your account and it allows sellers/auctioneer to see your maximum bid

Date of experience: June 1, 2021
Washington
1 review
1 helpful vote
Follow Randy K.
Unfollow Randy K.
Share Review
Report Review

Yes I won three bids they were fast to collect and charge me shipping after two months and sending texts and e-mails they keep coming up with reasons it did not ship I would say all other auction that I have won on other sites have been great but here is a VERY BAD AUCTION HOUSE

Date of experience: June 1, 2021
Minnesota
1 review
2 helpful votes
Follow Joe T.
Unfollow Joe T.
Share Review
Report Review

Fraud dealers
June 2, 2021

Auctioneers can commit any fraud or lie as bad as they want and there is nothing you can do. If you try they just blackball you.

Date of experience: June 1, 2021
Canada
4 reviews
5 helpful votes
Follow andrew C.
Unfollow andrew C.
Share Review
Report Review

Encore Auctions: Bought 6 items and all had issues: we were disgusted
No email nor voice mail response from the company (1 hour trip to get this junk)
Router - dead board, Coffee maker - used!, Bissel vac grossly used (disgusting), SH can (broken)
Why would Amazon allow these broken, used and maggoty items to be resold?
THESE AUCTION SITES NEED TO BE SHUT DOWN

Date of experience: May 20, 2021
Missouri
1 review
3 helpful votes
Follow Karen V.
Unfollow Karen V.
Share Review
Report Review

Buyer Beware
May 13, 2021

I couldnt get all items packed up t when I went back next day some of the larger milkglass items were gone from the auction wagons they said I couldnt remember getting them already. It's a scam they disappeared 6 large milkglass peices then lied said I couldnt remember what all I'd picked up day before. It was my word against theirs. Do not recommend D. Buntin auctioneer service at wayland mo. No way to dispute them. Hi Bid is not Better Buisiness Bureau accredited.

Date of experience: May 13, 2021
Canada
1 review
7 helpful votes
Follow Christine L.
Unfollow Christine L.
Share Review
Report Review

Horrible
April 27, 2021

I spent about $6000 on this site from approximately 200 bids and their site is do organized I can tell who I have left to pay but they go and leave bad reviews of you as bidder and the other auction houses start blocking you. I called hi bid to ask them who I owed but they said they can't tell. When I look at the list of purchases I can't tell who I've paid yet or not because their names don't match their invoices, and I don't know if the item is on its way or cancelled. Same complaint as others that this site is too difficult to search for items and too difficult to pay for your items not to mention the crazy extra fees they add on.
I'm done after I get my last items I'll go find a new auction house to use.
1/3rd of items came to me broken from some auction houses that did ridiculous wrapping and they go on to blame the shipping and make me chase them down for any results.

Date of experience: April 26, 2021
Canada
1 review
4 helpful votes
Follow Geoff H.
Unfollow Geoff H.
Share Review
Report Review

It is annoying to search for items and several of the purchases I made were broken. Descriptions of items did not mention damages to the items. Exercise equipment was broken as were two lights I purchased. I will not be using this auction house again.

Date of experience: April 25, 2021