Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of HGTV

HGTV

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HGTV?
grey stargrey stargrey stargrey stargrey star

HGTV Reviews Summary

The company, primarily known for its home improvement and lifestyle programming, has garnered mixed feedback from customers. Positive sentiments highlight the creativity and appeal of certain shows, with viewers appreciating the genuine interactions between hosts and the focus on community revitalization. However, significant concerns arise regarding repetitive programming and a perceived decline in the quality and relevance of content, leading to viewer dissatisfaction. Additionally, customers express frustration over the lack of educational DIY content and the presence of certain hosts. Overall, while the company maintains a loyal audience, it faces challenges in meeting evolving viewer expectations.

This summary is generated by AI, based on text from customer reviews

service
11
value
14
shipping
7
returns
7
quality
12

We monitor reviews for authenticity

Pennsylvania
1 review
4 helpful votes
Follow Maria s.
Unfollow Maria s.
Share Review
Report Review

It is so basic like its first time they ever appeared on tv. It is not the caliber of the other shows. They spend more time hugging onto each other.

Date of experience: May 14, 2017
Texas
1 review
6 helpful votes
Follow Jill H.
Unfollow Jill H.
Share Review
Report Review

I believe wholeheartedly this couple has their heart in the right place, but not competent as remodelers. Erin's wallpaper was beautiful and Ben has some very cool woodworking ideas. However there so much clutter and cheap junk all over the place. Please please stop using cheap see through blinds! There are several remodels that just seem unsafe or halfass (like the Romeo balcony door that had layers of old paint and they sloppily just painted). Unprofessional. I'm going to stop. Some doors open and other close.

Date of experience: May 14, 2017
Arkansas
1 review
9 helpful votes
Follow Susiebelle H.
Unfollow Susiebelle H.
Share Review
Report Review

Snoozeville
May 14, 2017

Being a southerner I was excited when this show came on. I watched two episodes and cancelled my series recording on my dvr. I am sure they are nice people and are doing what they love in their hometown but the show isn't entertaining. The segment of the show where she shows the people a painting of the house and then gives it to them in a frame at the end of the show is just embarrassing!

Date of experience: May 13, 2017
New York
1 review
4 helpful votes
Follow Anna T.
Unfollow Anna T.
Share Review
Report Review

Finally a show worth watching - Talented couple - entertaining and enjoyable to watch. It feels authentic not like the other bad and staged-looking shows. This one is a hit for me and I hope to see more of them. Just cool. Thanks for a breath of fresh air.

Date of experience: May 12, 2017
Canada
3 reviews
13 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

This is one of those "You have seen one, you'seen them all" shows. Don't expect Jonathan or Drew or The Magnolia crew.
It always comes to the last reveal when It becomes obvious whether the show was worth watching or not.
Regardless of the degrees the decorator holds to her credit, I feel she does not know the first thing about applying color to small spaces, scale or over accesorizing.

All in all, another low budget disappointment.

Date of experience: May 11, 2017
Mississippi
1 review
4 helpful votes
Follow Whitney H.
Unfollow Whitney H.
Share Review
Report Review

Im actually watching the show as I type this. I've tried watching the show two other times, but it's quite boring. The husband isn't really involved. Most of the time he doesn't know what to say, so she always finish or explain problems. Got a long ways to go to be on the level of fixer upper, property brothers etc.

Date of experience: May 9, 2017
Pennsylvania
1 review
4 helpful votes
Follow Connie C.
Unfollow Connie C.
Share Review
Report Review

I am upset with the negative remarks. My husband and I both enjoy Home Town. Their renovations are wonderful!

Date of experience: May 7, 2017
California
2 reviews
14 helpful votes
Follow K S.
Unfollow K S.
Share Review
Report Review

Love Home Town
May 7, 2017

I love Home Town as much as Fixer Upper. The relationship between Erin and Ben appears honest and after a few episodes it felt like watching friends. Flip or Flop hosts had zero personality and after the divorce news I stopped watching Hgtv when they were on. Thanks for the fun show.

Date of experience: May 7, 2017
South Carolina
1 review
6 helpful votes
Follow Lorraine T.
Unfollow Lorraine T.
Share Review
Report Review

I love HomeTown. The show is refreshing and down to earth Erin and Ben are sweet and truly southern

Different than Fixer Upper. The projects are more practical and down to earth. The people in this show are truly southern, sincere and very talented I love the chemistry between Ben and Erin. Keep the show. Please renew for a second season.

Date of experience: May 6, 2017
Massachusetts
1 review
9 helpful votes
Follow Billy m.
Unfollow Billy m.
Share Review
Report Review

Is this a joke?
May 6, 2017

I've never seen less talented people, especially Erin, her painting are the funniest things I've ever seen! My 4 year old son can paint better than that. The best part is he wouldn't charge 80,000 dollars like they do! Sorry but that has to be the worst show on hgtv.

Date of experience: May 6, 2017
South Dakota
1 review
7 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Sorry. I watched 2-3 episodes hoping that it would get better. It didn't. No chemistry between the couple and the designs aren't very good.

Date of experience: May 5, 2017
California
1 review
10 helpful votes
Follow Suzanne L.
Unfollow Suzanne L.
Share Review
Report Review

Hard to believe the haters on this show. What smug vitriol. Home Town is not a Chip and Joanna rip-off. There are differences. The theme of wanting to help new neighbors come home to and fit into small town living is wonderful. I think Erin and her husband's chemistry is fine. I think their renovations of old homes and the interesting histories behind the houses are fascinating. Sometimes the staging is a tad busy for my taste, but the way they bring local elements, like repurposing items, family mementos, local folk art and historical documents into each house is fantastic.

It may be more farmhouse country than the negative reviewers here like. So turn the channel and find a cookie-cutter, up-to-the-minute, totally out there financially and aesthetic remodel more to your liking. You're not gonna find it with this show. What I have found with this show is a genuine warmth, reasonable frugality, creativity and desire to help others that is quite appealing.

I think a lot of these negative views come from people who despise southerners and feed into a negative stereotype. Given the paranoid, hysterical political climate that is pushed by the mainstream, this is not surprising. I love Home Town even though I'm a liberal Production Coordinator with a well-known film and media company located in San Francisco and Marin County, CA. I can only dream of living in a small town where $200,000 or less gets you a beautiful home and neighbors who are hospitable, not snobby-chic and in debt up to their eyeballs.

Carry-on, Erin and Ben Napier. I enjoy you as a couple as well as your show. I've done some research on you both and was quite impressed with your success prior to the HGTV shows. Ignore the snotty reviewers who probably haven't done as much in their lives as you two have done for others.

Date of experience: May 5, 2017
Illinois
1 review
4 helpful votes
Follow Pat D.
Unfollow Pat D.
Share Review
Report Review

Hometown
May 5, 2017

I read some of the reviews and was actually upset with several neg remarks. I watch Fixer Upper, too. But what makes some people think they were the FIRST! Disappointed in comparing them to any other show Ben is a carpenter and a good one at that. Chip, not.Erin does drawing of potential property. Why put them down? Don't watch and put neg comments! I enjoy the show and am so happy to see them trying to restore homes that may have gone to the bulldozer. My goodness why not be happy for them and the town they are helping bring back to life. One thing that I wish someone could answer is why bathrooms are not showed? Do they not upgrade them? Or are they not fancy enough to show? Keep up the good work
Ben and Erin, enjoy watching you two. Pat

Date of experience: May 5, 2017
Missouri
1 review
6 helpful votes
Follow Renee J.
Unfollow Renee J.
Share Review
Report Review

I think that Home town is aterrible show. Trying to be like Joanna and Chip Gaines. No comparison. Please cancel show

Date of experience: May 4, 2017
Utah
1 review
3 helpful votes
Follow Jan M.
Unfollow Jan M.
Share Review
Report Review

The new show HomeTown - which I've binged watched at least 3 times since there's only 6 or 7 shows so far - is FANTASTIC and such a breath of fresh air. I thought it might be just another Fixer Upper, but it's not. HomeTown doesn't waste time on showing things like Chip's gross antics (eating a roach... really?), removing his shirt (yuck!), jumping in a river, playing tricks, riding a plane, etc. or the family eating breakfast, playing with animals, or bringing dinner to Jo. All this really takes away from the remodeling and decorating, the reason our family watches the show. Magnolia brand promotion also wastes time and gets really old. We just fast forward through all that now.

I love Joanna's decorating, but we see so very little of it on the show. We figure we only see decorating for maybe 8-10 minutes per show from Fixer Upper but HomeTown is much more interesting and doesn't waste time on the stars' personal lives.

Erin and Ben are masters at figuring how to do things less expensively, both in building and decorating. Their decorating is fun and entertaining. I especially like that Erin actually gets in there and works on the houses while Joanne just points and tells people what to do. (You'll never see Jo tearing down a wall, ripping up a floor or painting a front porch. In a show I watched the other day, Jo wouldn't even go get a bucket from the front yard for Chip.) And Ben is such a gentleman and so mannerly compared to Chip Gaines.

And I so love these old, historic homes that HomeTown does such a great job of bringing back to life and the local vendors and others who assist them. The couples who purchase the houses have been so cute and have interesting stories as to why they're moving to a little town like Laurel, MS. I just hope they don't run out of homes or buyers any time soon.

Best show on HGTV or DIY Network right now. Keep 'em coming!

Date of experience: May 3, 2017
North Carolina
1 review
4 helpful votes
Follow SiteJabber S.
Unfollow SiteJabber S.
Share Review
Report Review

Great show!
May 4, 2017

YAY! We love this show. Ben is the funniest guy ever, and Erin is cute, too. I like how they are frugal and not over-the-top with things; they seem more down to earth and normal than other HGTV stars! We are officially hooked and hope it stays on forever!

Date of experience: May 3, 2017
New York
1 review
9 helpful votes
Follow MaryJ C.
Unfollow MaryJ C.
Share Review
Report Review

HGTV, you're in a rut. Enough with the "couples" shows and the ubiquitous spin-offs. Also, must every design on every show be sooooo generic, so Pottery Barn/Ikea, so boring? Enough with the formulaic. Take a deep breath and take a risk, HGTV. Here are five ideas for new shows. 1. Superstar designers. Ordinary people win a design consultation with a super star designer. The contestant could choose amongst five or so designers and choose based only on the designer's renderings without knowing the designer's identity. 2. Use What You Have or Warts to Wonderful. Don't rip out that 1960s pink bathroom and replace it with Ikea particle board. Those 60s bathrooms can be made adorable with a little imagination. You could do an entire series based on the split level, which most people hate and is often ugly, but can be made incredible with some vision and imagination. 3. Legends of Design or Designers Who Changed the World. Have current designers talk about design legends such as Elsie De Wolf or Sister Parish and then design modern rooms based on their ideas using original photographs of rooms that the legendary designers created. 4. Design Element Bingo. What if five designers were challenged with creating a powder room based on Chanel's little black dress? Or a living room based on the bergere chair? Or a dining table based on a bicycle? Of course these would not be literal, but merely reference the aforementioned. 5. Past to Present Design. Egyptian, Greek, Medieval, Jacobean, Louis XIV, Tudor, Victorian, 1980s, take elements or an element from an historic period, explain it to the tv audience and then create a modern room using elements from that period. What kind of a bathroom could one create incorporating the Greek key or a dining room that incorporated Victorian gingerbread in an imaginative yet modern way? Once again, no need to be literal. These are a few idea. Perhaps other posters have more and better ones. Please HGTV, take a risk and try something new and different.

Date of experience: May 3, 2017
Colorado
1 review
7 helpful votes
Follow Cathy E.
Unfollow Cathy E.
Share Review
Report Review

Just caught the ending of the show Hometown and attempted to watch a second episode but just couldn't. I haven't even felt the need to write a review on anything yet and felt like I needed to about this show. I feel awkward just watching it sometimes, they have no chemistry, their individual personalities are nothing special and their designs are not that impressive. Just put on fixer upper all the time.

Date of experience: May 2, 2017
Washington
3 reviews
8 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Hometown... UGH!
May 3, 2017

Horrible show so phony and irritating! Get s room and stop talking... my ears and eyes hurt! You are not Chip and Joanna so why would HGTV allow them this format? Shame on them my ears are sore from the high pitch annoyance of this show YIKES AND UGH!

Date of experience: May 2, 2017
Mississippi
1 review
3 helpful votes
Follow Pamela A.
Unfollow Pamela A.
Share Review
Report Review

I like the show very much and I think their talent is vety intriguing of a smal southern town. It's a new twist of a fixer upper show which is also very refreshing and I like the historical considerations they factor into their designs and remodels. I also like their use of smart repurposing in all their redos which makes it not cookie cutter at all. Good job HGTV and good job Ben and Erin! It''s also very refreshing that they're NOT actors.

Date of experience: May 2, 2017