On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
As a gal with a larger frame but small boobs, I have finally found the place to shop
It was so easy to order the items. The format is excellent.
I rec'd all the items in my order many months after I placed it which was kinda bad, and most items fit small so i had to returne many. But customer service was great, they allowed to make the returns no hassle!. This is very improtant to me. Ty
It took a while to get to me; but the products were worth the wait!
I loved the bra very much but it didn't fit right. I'm too heavy for that type of back
Thank you
All is well, arrived quickly which I needed and fit perfectly! Got help from the chat and they were great!
Website easy to use; prices are very competitive, customer service helpful, products are top notch."Quick shipping and very responsive support! Cristin was super helpful :)"
Easy to purchase and to receive. Not happy with the fit
Great experience and able to purchase what I was searching for.
Ordering was easy, my size was in stock and ready to ship. Garments fit perfectly as described.
I was able to find the size I needed with no problem. My cup size is L and I found it in the upper 40's with ease. Very pleased with the product.
Website is easy to use with wide variety of options and styles. Packaging is lovely and every product I have ordered has been wonderful
Very good and fast too. Will do business again in the future.
I haven't tried garment on yet, can't say more.
That'll all
I received items on time and as expected. The good quality of the items purchased.
I ordered bras that I cannot obtain locally.
I was disappointed in the amount of time it took to fill and ship my order.
Only one of the 6 items was a little different than I expected. Otherwise, all terrific.
Everything I got was as advertised. Good quality products with wonderful customer service.
No problems with the order. The product was what I wanted and fits well.
I had no problem with the items themselves, but being a heavily busted young lady, the needed support was just not there.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria - We appreciate your feedback. Prior to check out, we informed you the items were delayed in delivery per the vendor. Once arrived, we shipped them to you same day.
Kind Regards,
Wilma
Customer Service Manager