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HerRoom

3.0

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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
480
value
731
shipping
737
returns
110
quality
2,007
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Ohio
1 review
0 helpful votes
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I've ordered several times from HerRoom and have always...
September 25, 2021
Updated review

I've ordered several times from HerRoom and have always been satisfied. I can't seem to find bras in my size in stores where I live, so ordering online is my only option. THANK YOU!

Date of experience: September 25, 2021

Quick and Easy
September 29, 2019
Previous review

Always something on SALE! Checkout is easy and quick.

Date of experience: September 29, 2019
Oregon
2 reviews
0 helpful votes
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I trust the quality of the herRoom site's
Many elegant and creative garments. Buying pretty nighties became fun again, as a 60+ buyer, I can shop more freely, just my own personal pleasure, beauty, and comfort

Date of experience: September 24, 2021
Kansas
1 review
0 helpful votes
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Efficient service, great products, wide variety of sizes in exercise bras

Date of experience: September 24, 2021
Arizona
1 review
0 helpful votes
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Love the camisole I ordered
September 24, 2021

Love the camisole I ordered. No problems. Unique and beautiful.

Date of experience: September 24, 2021
Mississippi
1 review
0 helpful votes
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I loved the products and had an amazing experience! You all are the only people that carry my size!

Date of experience: September 24, 2021
Maryland
1 review
0 helpful votes
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Always good
September 24, 2021

Always good. Not totally in love with last purchase, but that's unusual

Date of experience: September 24, 2021
Utah
1 review
0 helpful votes
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The web site was user friendly and I am happy with what I received.

Date of experience: September 24, 2021
Texas
1 review
0 helpful votes
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Easy ordering, delivery as expected
September 24, 2021

Easy ordering, delivery as expected. Thank you! :)

Date of experience: September 24, 2021
California
1 review
0 helpful votes
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Gsreat experience
September 24, 2021

Gsreat experience. Got the second part of my order a few weeks after the Bra arrived.

Date of experience: September 24, 2021
California
1 review
0 helpful votes
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Website is easy to use
September 23, 2021
Updated review

Website is easy to use. Also, I'm glad I've finally found a cotton bra I'm happy with! Shipping time is also very reasonable.

Date of experience: September 22, 2021

Item came right up from search. Easy to check out.
August 31, 2021
Previous review

Smooth transaction.

Date of experience: August 31, 2021
Washington
1 review
0 helpful votes
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The customer support was very helpful in choosing a bra

Date of experience: September 22, 2021
Michigan
1 review
0 helpful votes
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Bras are expensive wish your prices were a bit cheaper

Date of experience: September 22, 2021
Australia
2 reviews
0 helpful votes
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Excellent
September 22, 2021

The service is excellent and I especially like that all details are given in great detail. I have been ordering here for a long time now and am always satisfied.

Date of experience: September 22, 2021
Illinois
1 review
0 helpful votes
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Tricky to get a proper fit but that's not Herroom's fault.

Date of experience: September 21, 2021
Massachusetts
1 review
0 helpful votes
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The suits I ordered were not the quality I expected. The fabric did not have the elasticity and were rather thin.

Date of experience: September 21, 2021
Ohio
1 review
0 helpful votes
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Just needed it sooner for an event, but will still use in the future

Date of experience: September 20, 2021
Ohio
1 review
0 helpful votes
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Very unhappy with the amount of time it took to receive the merchandise. Three months is unacceptable. Fit is good and will keep the product.

Date of experience: September 20, 2021
Georgia
1 review
0 helpful votes
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I like the ability to chat and to be offered similar...
September 21, 2021
Updated review

I like the ability to chat and to be offered similar items. Her Room works well for me!

Date of experience: September 20, 2021

I used the fit by chat. Hoping it works out well!
March 14, 2021
Previous review

Thank you

Date of experience: March 14, 2021
Maine
1 review
0 helpful votes
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Quality products, great price, site easy to navigate
Very prompt delivery too

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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I was able to select two bras from my favorite brand from the wide range of choices on HerRoom, and based upon the detailed descriptions of each bra (including type of cup lining material, strap thickness, etc). My two choices arrived promptly and in excellent condition, and both fit well. I am very pleased with this shopping experience.

Date of experience: September 20, 2021

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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