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HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I was pleased with the product, price and quick shipping. Will definitely use HerRoom again as needed.
The product was just as described, and just what I wanted. The item was delivered when promised. Glad I ordered!
Very well pleased. Good quality clothing. Will order again from this company.
I love the cuddle duds and I hope more selections become available. The delivery was quick!
Order arrived after some delay. I was pleased with the underwear I bought. The underwear is well made and designed well,
This store is amazing. They usually have the items in stock. I ordered a bra that wasn't, but was told up front and it still arrived in amazing time.
Will buy again in the future
Good supportive material fit well
Love the color
Had no issues with my order and received the items very quickly.
Okay, need to send updates when it is going to be awhile before you receive your order.
Great product. Quick response. Definately will be ordering from them again
Was not what I expected and item did not fit correctly. I have since placed a return.
Just what I was looking for and prompt efficient service
Quality products at a reasonable price. I was able to get 20% off regular price
Great product, took too long to get. Will probably order again.
Good quality and prompt delivery. So easy to get me favorite brands in my size instead of digging through displays at a department store.
The nursing bras are pretty terrible. They make my boobs look pointy and I don't see how anyone would like them. I returned both. I also thought it was free to return but we have to pay for label. So I will stick with Amazon
I believe I placed my order sometime the middle of July. I reordered a different item and I am happy with it.
Very satisfactory. A great selection of brands. Delivery was on time.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roxanne - Our records show you received 3 update emails from us on this order. You confirmed you knew the items were on back order with a 4 week out delivery date. We actually shipped them sooner than promised to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager