HelloFreshReviews 804

I trialed Hello Fresh for 2 weeks and really enjoyed the flavor of all the meals. I love trying new grains, vegetables, and seasonings and got hooked on a few new food items in just the 2 week trial. I did cancel my subscription after 2 weeks, however, for a few reasons. First, the freshness of produce left something to be desired. In my first week, an onion in one meal kit went bad and molded within 3 days of delivery. In the 2nd week, my "fresh" carrots went completely limp and bad within 4 days of delivery. I have carrots in my fridge from 3 weeks ago that still aren't limp or bad so I'm not sure how the Hello Fresh produce is spoiling so quickly unless they are using poor quality food to begin with. Second, I had missing ingredients in 40% of my meal kits from both weeks of my trial. I understand a missing ingredient now and then but the consistency concerned me, especially for the price of the meal kits. If I am paying a premium price for someone to compile and ship ingredients to me, I don't want to have to go purchase or make missing ingredients on my own. I contacted the company about the missing ingredients and was given a $17 credit on a future box. Not very helpful given that I've already cancelled my subscription. Overall, I can't recommend Hello Fresh to friends and family and I won't be resubscribing either. Between missing ingredients and poor quality produce, it's just not worth the premium price for this subscription.

The three stars just mean it isn't for me. The packaging is just more than I can bear and have no idea how much of the cost am I paying for the extravagant amount of packaging. It is my opinion that they should do this with their own system of delivery. Nowadays just about EVERY CONSUMABLE BUSINESS HAS SOME SORT OF DELIVERY SERVICE. The customers and the company would be better served if they had their own delivery instead of paying for boxing and shipping. The customers would be getting their ingredients faster instead of having it sit in a warehouse or truck for delivery. The shipment I got had some ice bags that WERE ALREADY MELTED meaning it sat in a truck for hours before it got to me.

This is the second time that I have not received my box on the date promised. Every time I call all they can say is that it is out for delivery! All they can do is offer me a 10.00 credit for and 80.00 order which is rediculious! So in the mean time I had to go to the grocery store and spend ANOTHER 100.00 for food for dinners. VERY DISAPPOINTED right now! I have referred hello fresh to people and now I am mad that I did!

It comes all boxed up w/ recipes and usually the correct amount of ingredients. It's advertised as fast and easy but it's not always; problems w/ missing ingredients. Furthermore even if they perfected this I still have such a disdain for the product I'd never recommend it in any way. It requires the "chef" to dirty a bunch of cups, pots, cutting bored. Which is a burden latter naturally. If you would like to dirty a bunch of kitchen utensils on recipes that are fluffed up go for it. It has led me to nearly having a full blown aneurysm w/ the tedium of it all.

We received two $60 gift cards as Christmas gifts. The cards had instructions to redeem them we had to make an account at the HelloFresh.com site. I did that and had to pick a subscription plan and enter my credit card information to do so. Then I was informed that since I selected a plan I could no longer use the cards $120 value of the gift cards. I cancelled the plan. Today I tried to go back into the account and add the cards as payment by redeeming them and the site says they are expired though the cards have no expiration listed.

I used a discount code from a Youtuber to get $80 off my first several boxes. My husband thought HelloFresh sounded expensive and didn't think the food would be good, however the first box was already on its way. I cancelled the next orders. I got the food, cooked it, my husband thought it was good but would want to see more options to see if it was worth it. I wanted to pick up where I left off with my coupon which was revoked from my account. I messaged the customer chat and the girl told me due to the wording in that Youtuber's discount code I may be able to continue where I left off. I was on hold for 20 minutes with her on the chat, and she told me basically after getting my hopes up that she could not apply the discount again.

So my husband tried opening a hello fresh account and he picked out the food and it was good to go with the discount again. Got an email the day it was suppose to ship out saying "your household has already tried hello fresh so we're deactivating your account and refunding you" which is so stupid because he is his own individual.

None of this would've happened if they honored the coupons. Haven't tried more than 3 meals, but if you mess up in any way you don't have extra ingredients to fix your meal - kind of screwed. I have to using my own ingredients to fix some stuff.

Overall, disappointed and would not pay full price to do it without knowing there are more than 2 meals I liked.

We ordered 3 meals, husband and I liked 2 out of 3. That's the only reason they're getting two stars.

The pasta dish seemed like a waste because it was something I could've easily picked up from the store.

The other thing I HATED was that they say they provide everything you need, but for most dishes they require you to provide oil, salt, pepper, and specific things like a zester which not everyone has on hand or may be low on supply.

I'm giving hello fresh one star as that's the least i can give, but some of the customer services people are ok.
I am so fed up with hello fresh, they started off well but have just gone so down in regards of quality & service.
Yet again I am throwing ingredients away due to very limited shelf life. Meat products tend to have to be used on the day of delivery. Such items would have to be discounted or remove from supermarket shelves but hello fresh seem to think this is ok. I've have received very poor quality vegetables as well which have gone off very quickly. Also issues with delivery. Changed my delivery day on the day it was due to be delivered without any reason given.
Also hello fresh has now removed the individual food bags they previously used and all dry & vegetables are just thrown in the box.
I would seriously advise against hello fresh, £10 for two meals for which out of date or same use by date for meat & poor quality, they have a bit of a cheek to call themselves hello fresh when this seems to be very far from the facts. I can get two can dine in from M&S for £10 with quality fresh ingredients.

Part of Hello Fresh service is to provide recipe cards with ingredients. The recipe cards are essential in cooking the meals. However, Hello Fresh have continuously failed to provide all recipe cards with ingredients. When they were contacted to send the missing recipe cards separately they refused to do so. Extremely poor customer services. Had to cancel subscription and will join another company who provide a proper service and customer service.

The meals are small and the quality is not always great. Our most recent chicken meal, for 4 people, had two chicken packets, one of which was very, very rubbery.

Also, the price has been going up significantly since we started.

Finally, if you are on a diet with some restrictions, there's very little you can do to avoid something like salt. The overall meal has a nutritional content label, but none of the individual ingredients do.

For example, suppose you want to avoid salt. The label tells you how much sodium is in a serving, but if the instructions tell you to add a certain amount of salt, and you decide to omit that, you have no way of knowing how much sodium the altered recipe will have.

After complaining about the rubbery chicken, we were given a $15 credit on our next meal. But I'm not sure there will be a next meal...

HelloFresh was decent a few years ago but now the produce and ingredients sent are sub-par and the recipes only so-so. On the whole the groceries for a typical recipe, for 2, would run you about $10-12 at the grocery store, so the food isn't worth it. Save your money and buy your own groceries.

Ordered a larger bundle of food however, when I received my order the chicken, alone, was riddled with some much fat and tendons on it, I trimmed the meat and there wasn't much left to cook. I had to turn the halved chicken breasts into chicken strips to cook it. The rest of the ingredients were sub par. I cancelled my recurring order ASAP. I will trust my local supermarket for better ingredients. Will not, ever, return to purchase anymore products from hello fresh. All-in-all, people learn how to food prep and purchase your own ingredients from your local supermarkets. Local is always better for you anyway. Save your money and time.

First order missing one 10oz chicken and one 12oz chicken. They offered a refund. I wanted my chicken. They couldn't do that. So now I have to go to the store and buy chicken to make the recipes. I thought that was the point of ordering food.

I received my first box this week, and it looked like there was not enough food, but after making the first two dishes, I was pleasantly surprised! I find the recipes are delicious, and the flavors are excellent. I will admit, I have to add extra seasoning only because I am a master on how to season food, but for the most part, I really like the food!

The food is ok they just cram and smash the food in to small boxes if the food doesn't fit put in a bigger box. The presentation is horrible

My very first box doesn't show up after waiting 2 weeks and receiving numerous emails that it is coming. Website says delivered so I contact support. It was never sent and the support person does not know why. This is not how you do business with a new customer. Even after canceling it still says here is what was in your last box. What a joke, I'll try somewhere else.

We thought we would try Hello Fresh for the convenience of having our food delivered. Our first meal was their version of moussaka - a vegi version, no meat. That was ok but it was not as good as traditional moussaka. Next morning we were both in pain with stomach cramps and needing the toilet every couple of hours. Four days on and we are still not better. I'll never trust a meal delivery company again. I wonder what hygiene is like in their packing area.

I used Hello Fresh for the first time a few weeks ago. I ordered 4 meals and delayed their shipment, which worked well. When my meals arrived in a huge box, several items were missing including the protein for one meal. I turned the box inside out looking for these items. I went to their website to report this issue, expecting to receive a partial credit to my CC or a shipment of the missing items. Instead I received a $15 credit toward a "future non-discounted purchase." That doesn't help me with these incomplete meals, and it won't help me in the future since I don't plan to order from them again.

We have been having problems with hello fresh deliveries. They promised to refund us $78. It has been over three months and they don't respond to calls or emails. We have decided to cancel our weekly meals from them. Maybe they will call us to find out why

I tried Hello Fresh for the first time this week. Their website is completely misleading- I entered my credit card expecting to be able to pick my meals for my first box, only to find out that everything was meat based. On Feb 8th I found the option to order my meal kit and I opted for all vegetarian meals. I thought everything was good (I even have a screenshot of my order confirmation page that says I'd be receiving vegetarian meals), but when the box arrived (Feb 22nd) it contained 3 meat-based meals. I was on hold for 20 minutes to chat with a customer service rep only to be told that even if you change your meal preferences it doesn't guarantee that the order will go through (this goes against the terms on their website that says meal selections must be made within 4 days of shipment). The company offered me a credit to use on my 5th box. Such a joke- why would I continue to use the service with no guarantee that the correct meals would even arrive. Now I have a bunch of meals I can't eat and I'm out $20. If you care about what you eat don't order from Hello Fresh.
UPDATE 3/8/21: Hello Fresh contacted me and offered to refund the amount I paid on my first box and to provide a second box for free. For my second box I ordered the vegetarian menu and the correct food arrived this time! The meals were tasty, but unfortunately the box arrived damaged. The eggs were broken and the zucchinis were so badly bruised that they were leaking out of the bag. We decided to cancel the membership because of the shipping problems.

Email you at 5pm that you're not getting a box then blame the courier. Small portions and don't give you discount when you're promised for inconvenience appalling customer service not worth the hassle not very good value for money premium meals a joke for the extra money they ask for. The list goes on.