HelloFreshReviews 804

Several years ago, I used Hello Fresh and cancelled when my summer schedule became too busy. On Saturday May 14th, I was interested in starting it up again and went to their website. I discovered I was unable to view any current meal options (even after logging in) unless I reactivated my account. I assumed I would be allowed to view the meals and decide what I wanted to do. First, I discovered they signed me up for 4 people when before I only had 2. I fixed that online. Then I received a welcome back email from Hello Fresh at 3:04 PM that same Saturday afternoon. I was not presented with an option to choose my delivery date. They picked a delivery date of Thursday May 19th and clearly indicated that date in their email in CAPS, colored text and large type. Below that, they have a section titled "Want to change your menu?" and inside that paragraph in normal type and spelled out, they indicate I have five days prior to my scheduled delivery date to make changes. They didn't make it clear my last day to modify was that night at Midnight. I feel their selection of a delivery date, short notice of my ability to change my selection (less than 9 hours), and failure to clearly notify me of said deadline demonstrates deceptive business practice designed to force a transaction. When I noticed a pending transaction on Sunday the 15th, I called to tell them I didn't want it and was still shopping. They said they can no longer cancel my order even though it had not shipped. I told them I didn't feel I should have to pay for this order as I had not yet selected the items I wanted. They said they could not do that. I said I wanted to cancel my subscription and had assumed they had, but today noticed another pending transaction with them today. I called again and was told they cannot cancel my order and refused to refund my money. I made sure my account was cancelled.

Terrible door to door marketing, trapping consumers into a trial, who then end up getting a junk food box even after withdrawing and cancelling the trial box and subscription at the point of sale, as I did, after seeing the unhealthy options. Delivery driver then drops a box which is not even expected outside the house without even ringing the bell, where it stays for 18 hours. The Sunday morning is then wasted with customer service, dealing with half a dozen people to get clarification, get a refund and trying to raise a complaint to an accountable to address their poor practices.

Please BEWARE of these people, they are SCAMMERS! Do not give them access to your credit card or PayPal account because once you cancel your subscription with them, they reactivate your account WITHOUT your authorization and automatically charge you again. If you call them they do not give you a solution even if your next delivery has not yet been processed. I hope that PayPal can give me a solution because it is impossible to deal with this fraudulent company and their non-existent customer service.

I spent 5 hours on the phone with them because they charged me for a box I never received. I never got my money back.

The meals are not what it looks like. You have to sign up and provide your credit card before you can see that out of the 30 meals you can choose from many of them are duplicates - so there aren't 30 choices. The choices I had included a sandwich, quesadilla and a pasta that reminded me of my school lunch program - and those are their photos and representation of their food. HUGE disappointment! When I saw what my choices were (after you sign up and pay) I tried to cancel. - They say it's easy, cancel at any time... try to find that option on their website. I started a chat and had to tell them I wanted to cancel 3 times before it was even acknowledged. Then the rep tried to talk me out of cancelling. Have you ever tried to cancel your cable... it was worse than that! Do not let their coupons and discounts entice you. It is not worth your time to even visit their website! I wish I would have taken photos of the food choices but I only decided to write this review after trying to cancel was so difficult. I couldn't get back to the actual menu choices. And they were NOTHING like what you see BEFORE you give your credit card #.

Missing items for meal and charged extra for switching the meals because their initial option didn't suit me (surcharge they call it)

We decided to switch our home meal delivery service for a while and chose Hello Fresh. Went in and registered and activated my account only to find that the first delivery would take place without being able to skip it or modify the meals. I immediately cancelled our account but was informed one delivery was still outstanding. I contact Hello Fesh directly by phone and was told that they would stop the delivery and cancel the charges to my credit card. Today I have both a charge and a box of meals I didn't chose and can't use.
What a crappy company

Worst food box ever / Always missing ingredients and rotten produce!
Boxes have came missing all proteins, rotten produce, missing recipie cards, missing spices.
I have had this for 3 weeks and every single week something has happened.
This has caused me more irritation than convince.
100% canceled.

Second time we tried HelloFresh. Like the first time, it went well for the first few shipments. Also like the first time, shipments started showing up damaged. Delivered by "couriers" in their personal cars. Also like the first time, they missed a shipment altogether. UNLIKE the first time, this time they shipped another box, to arrive later in the week when we already had other plans. This in spite of the fact that we already chatted with an agent and made it clear we didn't want that week's shipment. Ultimately HelloFresh refused to credit us for the late shipped box, and we just had to toss it as we were leaving on a trip when it arrived and didn't want to save it (if you don't know this, there is no packaging for the fresh ingredients, they are just thrown in a brown paper bag). Terrible, "have it our way" service, and their delivery batting average is somewhere around 500 - not good enough for a fresh meal delivery service.

My box was due for delivery on Sunday 8 May and following a lack of tracking details by 11am on that morning I contacted the HelloFresh customer service chat but could be given no more information about when my delivery would arrive. I continued to wait until 3.30pm at which point I contacted the customer service chat again but could still be given no more details.

A few minutes after this online chat an email miraculously landed in my inbox saying my food delivery box had been misplaced by the courier and had been cancelled as a result, with the value of the box added to my account as a 'credit' (not refund). I followed this up instantly with a call to HelloFresh customer service team to request a refund, by which point it was 4pm and as it was a Sunday my local supermarket was now closed, leaving us with no evening meal.

The call was escalated to a 'manager' who to their credit called back the same evening but could offer nothing more than £10 credit on my account. I had waited in the whole day for this delivery, to be left disappointed with no evening meal, and to only be offered a measly £10 credit really showed me just how little this company cares about their customers.

As a result I have now closed my account with HelloFresh and will be trying out an alternative meal box supplier.

Nobody cared to reply to my concerns or issues. They only care to sell you more promotional paid boxes

Do not buy a Hello Fresh gift card. It is not treated as cash. You can not use it with a subscription, so it's value is actually far less than what was paid for it. Borderline scam!

This website demanded I give them my credit card information in order to just look at the food options but promised they wouldnt charge me unless I ordered. So I looked at the food and it all looked super mediocre and then I saw that they had decided to go ahead and charge my card anyway. I cancelled the order Three Times through the website but nothing changed. Finally I got ahold of Customer Support and after arguing with an unhelpful woman for 20 minutes, she agreed to cancel the order and deactivate my account. A week goes by and I see a 30$ charge (that was already cancelled 4 times now, and was supposed to be free but that was a blatant lie) on my card. I call customer support Again and had to spend 45 minutes being spoken down to, disrespected, and ignored about my problem. Finally after arguing and pleading for this woman to refund the money this $#*!ty company had stolen from me, she got her supervisor to step in. They finally refunded by order and (hopefully) deactivated my account, all be it begrudgingly. This is by far the worse experience I've had with any kind of food service and an even worse experience with their customer service. Horrible, awful company. They will try to promise you "17 free meals!" and then charge you a minimum of 30$ for it. Doesn't seem very free to me. I will be telling everyone who will listen to never use or support this disgusting company.

I was reviewing the Hello Fresh reviews today and happened to only see the negative reviews and I'm thoroughly confused. I have been using Hello Fresh now for about a year and only 1 time was the receipe card missing from the shipment. No biggie, I just went online and printed one out. No muss, no fuss. One time I received an incorrect meal but I simply adjusted and made that meal instead. I take care of my elderly mother and have to prepare meals after working all day and I love HELLO FRESH.

I did not get my first box. And it took me 2 hours to get refunded.
Also, they told me I no longer get the first-time discount which was 51% off, and free shipping because I used the discount already for the first box. I told them it is totally unfair I lost my discount even though it was not my fault just because their system does not accept the discount code. Their system has no flexibility to give customers fair services. What a waste of time. I want them to give me back my time.

This horrible $#*! service takes like an hour to cancel and makes you jump through $#*!ing hoops just to be able to say you dont want their $#*!ty $#*! box any more

I ordered a trial of Hello Fresh and was excited for its arrival. On opening the first package the plant based pulled pork and mixed leaves were missing, the second had the plant Parmessan missing and the third Greek Yoghurt and Haloumi. All the expensive ingredients were absent. Buyer beware. Very disappointed
Tried to attach a photo but wouldnt accept the size of my file

Never order from them or go to their website. They will steal your credit card information and provide fraudulent charges. You are required to enter my credit card so you could view the meals available on their website. I even canceled it after I decided none of the meals looked good. I was still fraudulently charged $137.83. I called customer service and they said there is nothing they could do that this is their process. I was told I couldn't get a refund for the charges on items I never received or wanted. I disputed this transaction as fraud, I didn't not authorize this purchase. I was told I needed to cancel my subscription I didn't want in 3 different places? That is so shady and fraudulent. I want a full refund ASAP and I will be sharing this experience everywhere.

My Hello Fresh order arrived late. Box leaking, seafood spoiled and all they gave me was a credit for another purchase? With all the free boxes they push you to sell to friends and family, you'd think they'd do more than refund the cost of the box with shipping. Customer service was a poor experience, unempowered reps, and 30+ minutes wait.

First box of 3 meals for 3 people fine, second box of 3 meals for 3 people fine, third box (forgot to order - ok nevermind) they are sending us/taken money for 6 meals.
Customer service shocking, it's a scam, avoid.