HelloFreshReviews 804

I retrieved the box minutes after it was delivered. Upon unpacking, our kitchen filled with a garbage truck aroma. The food was warm and smelly.

I have ordered hello fresh meals regularly for quite some time. This time they are sending a box, charging me $70, that I do not want as we don't eat anything being delivered. I did not make any choices for this box. I called and explained this, they said it is my job to skip each week or you will automatically be charged. They do not send an email or alert when you are scheduled to receive a box, so you have no opportunity to modify or cancel. Keep this is mind, just in case you have a job or family like me and hello fresh is NOT the first thing on your mind. It's an app. Absolutely ridiculous that they will not do anything for a loyal customer of years. This is the first time this happened. You should not have to skip each week, on the contrary, you should have to approve each week. Their customer service department is good for nothing.

I was expecting my first delivery today so I checked into the app to track it only to find it was labelled as a delivery issue and I had to contact them, first mistake they should have contacted me not just cancelled it.
Then they told me they could not deliver one as it was too late for them to send it out now and I would have to wait till next week for the next box, mistake 2 its not my fault you cancelled and didnt notify me sooner... And the reason they cancelled was "an unusual computer glitch, but it wont happen again". No concern or compensation for the issue they had created by me having to now go do shopping I wasnt planning for, no refund as it was a free coupon, just sorry but we cant help you... Just pathetic and it shows that theyre level of responsibility for their mistakes is zero. I just dont trust them now they seem very careless and I dont want a company with that level of disregard yo their customers handling my food.

HelloFresh is a meal kit delivery service that offers weekly shipments of recipes and groceries that allow you to make easy and appealing meals at home.
The service is a great way to reduce the burden of meal planning and grocery shopping. It's also a good option if you enjoy cooking but simply don't have enough time for extensive meal prep.
Meal kit service that delivers groceries and recipes directly to your door
Offers a variety of flavorful, easy-to-prepare meals
Offers vegetarian, pescatarian, and reduced calorie meal plans

HelloFresh es un servicio de entrega de kits de comidas que ofrece envíos semanales de recetas y comestibles que le permiten preparar comidas fáciles y atractivas en casa.
El servicio es una excelente manera de reducir la carga de la planificación de comidas y la compra de comestibles. También es una buena opción si te gusta cocinar pero simplemente no tienes suficiente tiempo para preparar comidas extensas.
Servicio de kit de comida que entrega comestibles y recetas directamente a su puerta
Ofrece una variedad de comidas sabrosas y fáciles de preparar
Ofrece planes de comidas vegetarianas, pescetarianas y reducidas en calorías

I had an account and received a box with spoiled ingredients I called them and they were very friendly and refunded me it happened again 2 more times the vegetables in one and the meat in the other were spoiled so I called to cancle. They talked me into putting my act on hold then starting back up in 3 months. It restarted on the beginning of June. I was charged but didn't receive a box. I was refunded since I never received it. I then got my next box and yet again it had spoiled ingredients. I forgot to cancle so I contacted them in the website on the 13th and told them what happened and went online to cancle my act on the 17th. For some reason it didn't go through and I woke up to an overdraft fee in my act and charged for yet another box. I called to tell them something went wrong and they told me the system was locked and they couldn't do anything. However they could cancle my act right then (properly). I am so mad i shouldn't have had to call the company this many times. I DO NOT RECOMMEND THEM! TO ANYONE. I'm highly dissatisfied.

As about as close to scammers as you can get. Somebody bought us a gift card, they made a sign up just to use it. It was gift card, not a promo code. Well, you can only use your gift card for basic stuff so twice when we ordered food, we had to pay the difference between the basic and the upgrades. Now, they just charged us $90 for a membership. A membership we never signed up for. All we were trying to do was just use the damn gift card. By the way, go out and eat at a restaurant instead. It's much cheaper and the food is better. When you see what you get for your money, you're going to laugh. You're going to start looking for another box cuz certainly they must have missed something. Horrible horrible horrible!

I have been subscribing to HelloFresh for a few months now. My son referred me to them, and I have stopped and restarted a few times with my meal plans. The first time I stopped was because the packaging was too extensive and I thought everything would be ready to cook! I was surprised, and not pleasantly I might add. So, stopped and a few weeks later said I will give it another try! Nope! The produce was rotten and the herbs were all yellow! When I went to cancel my current box, they wouldn't let me because it was "not four days before the delivery". Oh I'm sorry its only 3 1/2 days before delivery and the customer service was awful! You cannot return it either... "because its food". NEVER AGAIN!

I cancelled all orders on the application and I didn't know that by default never-ending orders are scheduled WITHOUT my consent. On the application, it showed for the next month only and I cancelled it. Fast forward I get a notification that my next shipment is arriving in 24 hours. I called the customer service and they said that there is nothing they can do to stop the shipment nor charging me for an order that I don't want. I told them that's a mistake because I cancelled future orders. Not to mention that early in the morning I called to close the account, because there is no way I can close the account on the app nor remove my credit card info. But once again there was nothing they could do for me, so I'm paying for a service that I don't want. I haven't received an email with confirmation that I cancelled the account and even worse I'm not able to remove my credit card information. Message that Hello Fresh is sending "whether you like it or not we have you as customer, you cannot cancel unless you talk to us, and more importantly we have your payment info to charge you up front!" Horrible!

I enjoyed the 10 or so boxes I ordered from hello fresh but frequently received unordered boxes. Their website automatically orders boxes on a weekly basis, it's up to you to cancel them. I found that even after cancelling them, the company still sent the box and charged for it. Be wary of this company.

I decided to use their promo for first time customers 17 meals for free. There was no way to see meals before you subscribe. One I subscribed and realized that all of this doesn't work for me I canceled my subscription right away. Without picking any meals. Then few days after they charged my account an delivered package against my will. With food I never ordered. And guess what? They told me that they not going to refund my money as I didn't cancel delivery. But wait- I didn't order any meals how come that they are delivered what I never ordered. This entire company looks like a big fraud for me with very convenient way to deceive people. I'm not even telling that $10 meals has to be prepared home. I can easily cook food for the same amount or even less without scammers

I received as a gift. First, you can't set up your account without entering a card. Your card WILL be charged for shipping, regardless of a gift card. Watch your card because they charged my card instead of using gift card, it was fixed but not without attitude. I found the customer service to be extremely poor and others that weren't knowledgeable at all. I was due a credit and I was told twice that they issued it, although it was NEVER received. Missing and ruined items were the reason for the credit that I was supposed to receive. The food actually wasn't bad at all, but I would not order again. I am thankful for the gift I received because I've thought about trying them and now I know that I don't need to do that again.

The food was good - very similar to other plans I have tried. The detailed instructions made cooking fun. The trouble is, if you make a mistake there is no recourse. I cancelled my membership online, but apparently accidentally clicked the button to reactivate. I found an unexpected box at my door and a $71 charge! The food was their standard offer, since I had not had a chance to switch to meals I like. When I complained about it, they emailed me that it was my fault. They offered me $11 credit out of $71 if I reactivate! Done with this one!

I recently gave HelloFresh a try. I was looking for new ideas with recipes to get me out of my recipe rotation rut. And HelloFresh came through very well with that goal. The recipes/meals were very tasty.
That was a positive. Over the course of 3-4 weeks, I acquired 14 new recipes. All were vegetarian except one, which had chicken breast strips. My preference was veggie, and I specified that when I signed up. Nevertheless, HelloFresh kept sending me both veggie (a few) and non-veggie (much more than a few) suggestions with my order selection. That was a little frustrating, but I managed it.

Also positive was the size of the portions. I ordered for two, myself and my wife. We both seemed to get exactly the amount of food we wanted with our dinners without being overfilled. A few times we even had leftovers for the next day's lunch. Also positive was the packaging and delivery. No complaints there.

Now for the negatives. You'll see that I gave this review 3 stars. That was generous. It had to do with the quality of the food items received. Some examples:

(1) I mentioned the chicken breast strips above. I had to throw them out. Mushy and nearly decomposed.

(2) The quality of the vegetables I received was 50/50. For the most part, usable, but occasionally I had to toss out an item (tomato, zucchini) for being well over ripe (again, mushy). Fortunately, I had my own substitute items available.

(3) Most of the recipes I chose had lemons or limes for juicing and/or zesting. They were typically hard and dried up. One particular lime was so hard there was no way of squeezing it for juice. As hard as a golf ball.

Great service! Food was fresh! Packaging was perfect! Easy to follow instructions! I'd definitely recommend!

The site makes you think that you can fully customize your orders and shipping dates -- BUT they don't let you know up front that you will not be able to make ANY changes to your first order, including canceling it, delaying the date, or changing contents of the meals you receive, AND -- you can't see the meals that will be in your first order until AFTER you pay for it! It's such a scam. Who buys a product they can't see? What if you just wanted to check it out before deciding? You can't. What if you are going out of town and were intending to sign up and have your first delivery arrive in time for your return? Too bad. You gotta bend over and take that first delivery on their terms. Horrible business model and a great way to turn off new customers who are just learning how the subscription works. Calling customer service immediately does nothing -- they can't change it. They say that the fact you can't change your first order is explained in the FAQ's -- how lame. It should be posted right at the place where you are agreeing to PAY for a product you can't see before buying like a disclaimer. Scammers! I will never try this or any other meal service again after such a horrible first experience that puts the customer satisfaction last.

The farm to you in 4 days is bull$#*! and when you call, you get some bull$#*! artist in India, scam

My first and last order was never received. When I signed in to check the status Hellofresh showed my order had been delivered, however, the tracking number with UPS showed it had never shipped. I used the Hellofresh chat option (which took forever) and was told they would cancel and give me a refund. That would be acceptable if it wasn't going to take 5-10 days for the refund. They have your money the same day you order and keep it until you complain plus 5-10 days. If they can take my money the same day, they can return it the same day. They are making interest on everyone's money without delivering on the product. When I didn't receive an email confirming my refund I contacted via the chat again. I was told the previous chat agent had not processed my refund, and they didn't send refund emails or give reference numbers.
This is a SCAM! They have your money, no refund confirmation, and had I not reached out again for an email I wouldn't have known the refund had not been submitted. I would have waited 10 days before knowing it hadn't been received, then waited another 10 days for a refund. In the end, they could have held my funds for 30 days.
Update: I received a refund minus 39 cents. I had to contact again and complain a full refund wasn't received. While this is a small amount and normally I would have let it go, it was egregious on their part not to provide the full refund after all of the hassles. In the end, I received the refund quickly, but I would not have had I not taken two hours of my day to complain.

When HelloFresh misses a delivery, they fail on multiple levels. First, they will do nothing to help the situation but offer a refund for the money spent for the week that takes 5-10 days. (They claim it's impossible to send you another box) Second, it took their customer service more than 24 hours to call me back after I notified them of the issue. Last, their customer service is rude, not helpful, and could care less about their customers. Goodbye.

Got Hello fresh deal, 6 meals (2 weeks) for 20 bucks on groupon. First time signing up was a hassle. They charged me full price before even letting me use my groupon deal or picking my meals. Talked to customer service and they fixed it. Got that first week's meals and liked them. Second week I went online to pick my meals and again, they had picked my meals and charged me already. (Time to pick meals is very unclear on website) Husband and I talked to customer service and asked to change meals. They said they would do that. When we got the box we realized the meals had never been changed by customer service as promised. We contacted customer service again and they said they'd refund us for that box. We said ok, and we would like to skip next week's box. Now we just saw we just got charged for the box that we supposedly skipped. We just want to wait until we get refunded to get our last box, which will probably be a huge hassle like everything else so far. We officially despise using Hellofresh. Never again!

If you're like me and this garbage company charged you without your consent and refuses to refund your money, all you have to do is call your bank and tell them "lack of services received". Meaning you either didn't get your order or the ordered you received is incorrect and that the company refuses to give you your money back. This piece of sh*t company thinks they're slick but I'm slicker. Got my money back. Spread the word