HelloFreshReviews 804

Looked at the site, but never agreed to shipment or deliveries. Immediately canceled off the website, but a box arrived on my stoop without any notifications? Called to have them get this food out of here and refund the fraudulent money taken from my account and they refused. I never agreed to a subscription with this company yet if you put in your name just to see the menu they automatically "gotcha" without any type of confirmation on your end. If a company needs to trick people into subscriptions for their products it is obvious that the products aren't good enough to stand alone. I would not only say don't order from this company, but also don't even click on the website, because they are scaming people left and right that way! Horrible customer service as well

My experience with hellofresh is not a good one after signing up for hellofresh I had canceled a week ago after going through those many steps today another box showed up I had to cancel a second time I got charged for the box I didn't want I called and asked if they can do anything they said no the account is canceled as of right now just watch out the company's pretty sneaky if you cancel double check to make sure it's canceled you're not going to get charged another box
When i go back to the box service I will not be using this company I recommend other meal prep companies

So originally I was trying to navigate the website and try and find the meals just to look at them and it seemed like the only way I could actually looking meals was to go through in order until I got to that point where it showed you the food. It had me put in my PayPal which I didn't think too much of it because a lot of the time when you do that you still have to confirm the order at the very end but instead when I did that it immediately purchased the item and then had you choose after I thought that was really weird. The order was still processing so I emailed them immediately saying I didn't want the item I was just looking and I would like a refund because I wasn't planning on buying it and despite it literally just being ordered they had originally said they could go back on the order and give a refund. The next day in an email I got someone saying that it was too late to go back on the order and it was already processing but that I would still get a refund. I told them I didn't want the food I just wanted a refund and they said OK. A few days go by and I actually get the food and I'm like what the heck. So I emailed them again and let them know and ask if I'm still getting my refund and they confirm with me that they are going to give me the refund. I ordered this June 24th originally and canceled and asked for a refund The next minute after ordering it on accident and they answered pretty fast to confirm that I would get it. They said it would take about 5 to 10 business days for me to receive the refund. It's been a month now and I have yet to see a refund at all and I have emailed them multiple times and they keep assuring me that I will get the refund but I have not seen anything so it kind of seems like a scam or just bad business the way that they handle everything I'm really close to just doing a dispute on PayPal just to get my money back because it's going through so much just for a refund that could've taken five minutes for them to do.

I have proof that I cancelled my account 2 minutes after opening it. I logged in and discovered I could not change the first order delivery date and this would not work for us. I cancelled the account IMMEDIATELY afterwards.

There was NO INDICATION on the website whatsoever that the box would be sent ANYWAY.
When you cancel, they say you also have to cancel the box - but the website does not indicate this when you cancel.

They refuse to issue a refund and say that in the fine print of their Terms and Conditions that you have to cancel the box as a separate step. How they think people will know this is beyond me.

Their customer service representatives are often located off shore and will just hang up on you if they don't think they can help you. No matter how polite you are, they will just disconnect the call if they don't want to work with you.

I ordered from them in I didn't receive the product they promised I didn't get my money back. Never order from this company.

These JOKERS, Conveneintly, forgot to enclose nearly 1 WHOLE Meal Kit! The ONLY ingredients they supplied for Pork Strips in Oyster Sauce... was 1 very small pk of Jasmine Rice, 1 Carrot, 1 Tiny Pk of Crushed Nuts & a tiny splash of sweet chilli sauce! The PORK, OYSTER SAUCE and 90% of the ingredients for THIS MEAL... were MISSING!

Even WORSE... they REFUSE to Re-deliver, and Told Me, to "just go out and buy the ingredient yourself! The Ingredients that I had ALREADY PAID FOR (In Advance), with NO Refund offered!

Then... after arguing with them... they decided to offer me a $13 discount on my Next NON Discounted/NON Rewarded/ FULL Priced Box (as IF, I would EVER Trust Them Again) after relaying my thoughts and arguing for 15 mins... they gave me a Pathetic $29 refund, BUT... I Still had to go WITHOUT the food I ordered and PAID FOR, that Hello refresh are CONTRACTED to SUPPLY & DELIVER!

Hello Fresh REFUSE to Re-Issue/Re-deliver the COMPLETE Meal Kit, that their Packers CONVENIENTLY FORGOT to include, even though it will NOT Disrupt their Food Supply and will NOT Inconvenience ANY of their Other Customer, as the food Was ALREADY PAID FOR & ALLOCATED... to ME... for MY Meal!
The photo... is of the ONLY ingredients that were in my SEALED Meal Kit!... NO MEAT... NO OYSTER SAUCE! Now... I ask You... How the HECK can I make ANY Kind of Meal Out Of THAT?

ABSOLUTELY DISGUSTED in "Hello Fresh" and their LACK OF PROFESSIONALISM!

I have never been so disappointed in a company like that before.
Bought our first box that never showed u. Called customer service just to get an oops sorry about that, we'll give you $10 discount toward your next box. Ordered a second box SAME THING, come now, get your sh**t together. We didn't do grocery shopping for two weeks because you promised our box would arrive on time. Very disappointed.

I've been a HelloFresh subscriber for 5 months now, and at least one out of every 4 deliveries has been late by at least 1 full day, if not longer. This is a huge problem during the summer months because each time this has happened the food has been rancid and I've had to throw out the entire box.
I tend to be patient with these things, but it has been happening repeatedly and HelloFresh refuses to offer any kind of discount or compensation to make things right. They just refund the cost of the wasted box and say they're reporting it to their logistics team, but nothing has been done about the issue. My grocery money is then tied up in a box of rancid food for the next 5-10 days while I wait for my refund.

It's one thing to have logistics issues, every food delivery service does, but it is unacceptable to not make things right with your customer, especially when the issues are repeated and have been well documented.

The only reason they're getting a 2-star review is that I enjoyed the service when it actually showed up. Do better HelloFresh.

I will never order from hello fresh again. I am very outraged. First off they charged me 4 times it took 3 weeks to a month to get my first box and it was horrible. I don't know how long they've been traveling with this but it smelled like something dead coming from the box, and the UPS even had it in a plastic bag. When I opened it it was filled with maggots. I called and talked to an agent and supposedly they could not refund me of my money and couldn't cancel my subscription. I will be contacting the BBB since they can't do any better then this and maybe my lawyer as well to get my money back.

The worst experience ever. Corporate seems to be turning a blind eye to all the issues had and just offering refunds. See photo attached for more context.

Bought 4 week plan under assumption all 4 weeks same price. First 2 weeks price reasonable but both weeks meat not correct, week 3 cost doubled and missing one whole bag/kit, week 4 price also doubled but finally received a correct order. Week 4 taco soup four servings 4 bowls) cost $34. I could make same for under $10

I went onto the site twice to change out a menu selection the 1st time I had to call to make the change the second time they ignored the change. When I called to try to rectify the problem they removed my discount and after the the credit I wound up paying roughly 36.00$ for to chicken sandwiches. Overpriced and poor service are not a good combination.

I made an order to Hello Fresh. But after the first order, I decided it was too expensive and used the online contact to cancel my subscription. They proceeded to give me two more orders and charged me twice. I am still trying to cancel my subscription through the phone, because I can't rely on the virtual contact to do it. They have very long wait times on their phone.

Didn't apply my promo code and ended up charging me $69 instead of $25. Customer service is useless and wouldn't give me any refund. I won't come back and they will keep losing their customers if they play their tricks all the time.

The one star is for their customer service because they were all nice and helpful. I give the company zero stars. I wanted to give a meal company a try because I was eating badly because it was easy. So. They gave me the wrong meals twice in a row, all 4 expensive fast food which I am livid about. Because I purposfully chose low Calorie meals. So since I deactivated my account before I got my last box, I couldn't get a refund for their $#*! up. So for anyone wanting to deactivate their account have your last box delivered first... I even paid 20$ extra for a "premium" meal I didn't get.

Hello Fresh doesn't save you money and I'll tell you why if you don't get that already. They buy their products in bulk and get a restaurant discount. In bulk prices beef is less than 2$ a pound.

They give you the cheap stuff you can find at Aldi for 80 cents a can/ box and charge you 3 times the price it's worth, an example is that crappy enchilada sauce and the 6 little flour tortillas that cost no more than 30 cents each.

They pay at most 3$ for their ingredients for each meal because it's all portioned into small packets, while you pay more than 10$ a meal you still have to cook yourself. I had 5 meals delivered and only one was delivered without any issues - and that was my first box. The two after that has meat packets punctured, half rotten onion, and then the last two boxes were completely wrong, I even called and spoke to an agent in recommendation from another agent when my first box was wrong! If you want actual good food just order out and portion it yourself, or use cooking apps to help you out. You'll have food left over and more money in your pocket.

I do not recommend using them. It's a scam.

Lacking consistency with quality of ingredients. Light portion sizes. Issue on many deliveries from broken ice packs to many packages of meat being broken.
Meals however can be very tasty, but lacking options, many repeats.

I submitted this same review to their main distributor and it was taken down with 24 hours because they know it's true but it looks bad for their business. I saw an ad on youtube for 16 free meals plus 3 free gifts for hello fresh so I did what most people would do and went to the website to get my free stuff thanks to that youtube code. Submitted my email, contact info and cc information for future purchases. Selected the type of meals I wanted and...$36 with free shipping!? Ok ok go back, select different options...$36!? Ah, I get it. Just another scam to lure people in. Source local produce for your meals and you'll pay half that for 16 meals. Yes I know you're paying for the convenience of not having to leave your couch but come on. LIVE LIFE! Stop paying people and bad capitalistic companies like hello fresh so you can be lazy.

So I get this gift card in the mail from pinchme, for 17 free meals plus shipping. Get all the way thru the process and they want money. I was really hoping that this was legit, because I would love to try this product before actually buying.

Customer service is a disgrace. Billed me for what I thought was free subscription- shipped it and it rotted on my stoop. Do not go there!'
No one responds to requests for assistance.

I had several people living with me that wanted to try the hello fresh box. Come to find out, they won't honor the coupon and won't say anything if the address is the same. The app will tell the person it's delivered but they call them and say it was canceled and a refund will be sent. No refund has been issued for them as of yet and customer service sends a message saying it charged the account. I've sent numerous people boxes and had them purchase. Never again! Horrible