HelloFreshReviews 804

Bombard me with soooo much email spam... day in, day out.

Not eco friendly with all these cardboard boxes. Cheaper and better to go to your veg store, butchers and fishmongers. Popular with students that just want to throw their cardboard boxes in the waste bin, instead of recycle!

If you're confused at all by the title and allow me to explain. Improper ingredients in bags. Extra ingredients I don't know what they went to. And rotten vegetables. Carrots were fermenting along with green beans and others. Distinct smell of vinegar.
Vegetables are not supposed to smell of vinegar it is indicative of bacteria and rotting. Photos

So I tried this last week for the first time wanting to see if it would be a solution for me and my son. We had such a hard time navigating the app that we couldn't even pick the food we wanted. When I wanted to cancel I went over the instructions in The Help area several times it says go online and you can cancel or go through the app and you can cancel. You cannot cancel through the app if you have the app downloaded to your phone and you use your phone to go online to cancel it you cannot do that either you have to delete the app in order to go online and be able to cancel your subscription they don't tell you that so be careful with these companies the food portions are extremely small

I have had hello fresh for a while and lately I am considering cancelling my service I have made about 10 complaints recently as every single one of my weekly boxes has had bad spoiled or not proportionate or missing ingredients it's honestly such a disappointment at this point for the price you pay the portions are increasingly smaller and i don't seem find fulfillment in the portions for the price on top of that the constantly bad or missing ingredients ruins the entire meal and I rather have to go out and buy additions ingredients to cook it or the issue a credit and it's also the same response from customer service but no actual results as far as fixing the problem I think it has a lot to do with where they are outsourcing or hiring the people who pack these boxes they are becoming increasingly more inaccurate and the past 9 boxes I've had I have had a problem every single time it's ridiculous for the price they need to source better produce and check it before shipping not to mention make sure all sizing is proportionate the bread that comes in the meals for Sandwiches hoagies and ciabattas are extremely small and honestly a terrible size for an adult and the price and they are very inconsistent with weight and size! I'm over it and very frustrated this company seems to care more about profit then quality now a days and the automated customer service responses with no actual results are tiring. They really need to reevaluate their process and protocols or lower the cost.

Cancelled the service on 4-5-22. Was away for 3.5 months, no internet service & very limited cell phone service. Imagine my surprise when I come home and find out that my subscription was not cancelled, someone at hellofresh only put it on hold. I am out $300.00, for something I never ordered. I would not put it on hold as meals were shipped to my dorm address. I knew I would be away and the meal program does not work for collage students living on campus with only a microwave in the common area. Very difficult to understand the customer service reps, their accent was very heavy. One of the dozen phone calls had me talking to a rep. While a rooster was crowing in the background and he did not understand why I thought that was unprofessional. Horrible company to do business with. Penn State should be ashamed for offering this to students.

I had a random charge from this company when I have never signed up for a subscription, I didn't hold this against the company as these things happen but when I called four day ago to have the remove my card from any account an refund me my money because I did not authorize this transaction the run around started. The employee stated there was no way for them to refund me and when I asked for a supervisor I got told there was non on duty, day two consisted of the same conversation but a different employee, also no supervisor available until 4pm they said, now going on a week I finally got a supervisor on the phone and they again said they need to reach out to their boss and it would be another 24hrs and when I declined they hung up the phone on me three times. Well now there is a complaint into the BBB and an ongoing investigation as to why they charged me in the first place and how to retrieve my funds. Still no assistance from hello fresh what so ever. This is a very poor company with little to no customer service. I will be the first to say they will never get business from me in the future and I'll make sure anyone I know who currently has them dose not any longer. I hope you all do not have to go threw the same issues as they will take your money and run even if it was not authorized!

Produce was not fresh, box was leaking and overall food quality was extremely poor. Cancelled subscription and kept being charged - called customer service twice and both times they were unhelpful/bordering on aggressive. Do not use this company, such a scam.

I'm sure I'm not the only one that has this problem. Everyone better start checking their bank statements. If you normally order a box with 3 meals and 1 of those meals is a premium meal, HelloFresh will charge you the normal price for the box (which includes the premium meal,) then they will charge you again full price for the premium meal, instead of charging you the difference, which is what they should do. I spoke with several representatives including a supervisor and they all told me the same thing, "we are charging you separately for the premium meal". They denied double charging customers but this is exactly what they're doing and they don't have a problem with it. I do. I'm not paying twice for the same meal! Just charge me the difference I'm OK with that, but they want to put a little extra money in their pockets. I don't care if you call it theft, double billing, stealing, fraud, this is what they're doing. This is also against the law!

It seemed like a good idea at first but after months of receiving meals I found it really was NOT worth it at all. Too expensive in comparison to portion which seems very small and difficult directions that could be written more easily. I called them to put a hold on the account because I was going to NC for the summer which they did. A month later I get a deliver and meanwhile I am out of state. I call them and they won't return my money and only offer me a credit for half of the amount expended for their mistake. I told them if I had to call my credit card company and write to the Better Business Bureau I will never ever be a customer of theirs again. Well they would not give me a full credit so I had to waste my time contacting my bank (and I got a full refund) and the Better Business Bureau. HelloFresh. That was a very poor choice to treat a customer that way and not give me a full refund. You lost a customer of 1 year and I will NEVER come back to your company again. Very foolish decision. But an A+ for pissing me off.

Tried to speak with customer service about a miss delivery. But their "system" couldn't help and I guess they didn't have a script for my particular issue. Representative kept repeating the same irrelevant lines.

I cancelled my subscription and was still charged. I contacted customer service to see what kind of refund they can provide and they said there wasn't anything they can do. I'm in customer service too… you definitely can find SOMETHING to refund the customer back but it seems like they truly don't care about customer satisfaction. Theyre wildly expensive. Extremely disappointed.

Raw meat arrived room temp, missing instruction cards, sketchy email from GLS with no info, questionably sourced "fresh" veggies, app is terribly confusing, difficult to understand what is coming each week, app full of bugs, misleading discount promotion…. Meals double in price each week

A friend got me my first box and I received that the next week. Then I used the coupon first box free and signed up. I paid $30 for that (added extras) and it never showed. Then 3 weeks later a hello fresh box shower up on my door step. Checked bank no money has come out as yet. I'm very confused. Plus my account says Ive never ordered a box.

Was looking forward to trying HF, but needed help using a gift card. Terrible customer service! Got wrong order & lost $ on gift card balance bc I won't use this service again. They must make a fortune on gift cards that are never fully used.

I really only wanted to see what they offered. But even to just get into the site, you have to give them your CC info. I didn't like the offerings and made no choices and canceled that day. Come to find out I get a shipment anyway and of course my card was charged. My account info says I've canceled. I sure hope the cancellation stays in place and they don't charge me again or send any more food.

I made no choices, but they sent me three pork choices and one chicken. I did say that I was a pescatarian. But I get lots and lots of pork. That I did not choose. My meat-eater husband is out of town. Will it all save for a week until he's back? Do I eat just the sides and let the meat stay in the freezer for him.

AND Veho delivery couldn't find my house. It is hard to find, unless one uses Google Maps. Nothing else will get you here. We did manage to meet up and I did get the food.

All in all I'm not happy with HF and how they charged me and sent unwanted food despite my immediate cancellation, no with Veho and their delivery. I should be more forgiving to Veho, though. If there was going to be a next time, I'm sure they'd find me.

I'm giving two stars instead of one because I'm trying to make up for being grumpy to the Veho drivers, not that it helps them at all. :(

Called the contact center stating that I got a notification from the courier saying my delivery was canceled but the advisers kept telling me that the parcel was on its way.

I have a print screen where it says that the job was canceled and sent to them and still didn't believe me.

I have then contacted the delivery company and they say that the order was never received. - sent this report to hello fresh and still didn't believe me.

I called back hello fresh and they told me the same again that food is out for delivery and that I need to wait and see.

As you can imagine I have an empty fridge, fiends at home to try the foods and nothing will arrive.

How frustrating and embarrassing is this? Not to meantime unprofessional and poor management.

Honestly the worst purchase I could have ever got myself into.

The next day I called twice.

First call they gave me £7 credit to use on my next box. And they made it look like a great compensation which was just embarrassing and offensive.

The second time I called (my 5th in total) the lady told me I have received £15 extra pounds to compensate for the box that never arrived. Which is even less money that I payed for my original box - that by the was was not being delivered anymore.

Canceled the subscription straight away and asked for the total refund. Advised all my friends not to get into this because it's not worth the trouble. There are other brands that have healthier and tastier food and their costumer service actually get things done.

Mistake mistake mistake

If I could give a negative rating, I would totally do that. Not delivering box to the door and expecting me to hunt it down 400 apartment doors when leasing center, intercom, my cell phone and Amazon locker are fully available and operational is nonsense.
Customer service is next to none with people not knowing how to operate phones and there is no way to get to the supervisor to solve a problem. Would rather get Amazon fresh delivery in no time.

I was hesitant at first, I was kinda scared, us puertorricans aren't used to these type of services. Husband wanted to try it, we did, and wow! This has been the best idea ever. Ingredients are fresh, hand picked, and the recipes are to die for. This has been the best investment ever. Recipes are simple, easy to understand, fast and delicious

I was not informed that they had taken money out of my account, it had been on hold. They just took the money out, and when I called them, they refused to refund my money and the customer service person said the shipment had shipped, that was a lie, it just shipped today not yesterday. I do not recommend them to anyone, I am sick with the remnants of Covid and told that to the person on the phone, I cannot taste food so why would I want the food sent to me? Now I will be stuck with food and out the money that I need now for other things, like food for my pets. NEVER EVER will be back. Awful company.

First of all the food was good. I bought the 3 meal for 2 plan, $9.99 a meal so $20. You get 10 oz of meat sorry that's a meal for one. Also cooking using 3 pots is a PIA, canceled it. Maybe 1 star for value. Cancelled and never heard squat from them.