HelloFreshReviews 804

I ended my membership with Hellofresh in June. I was charged $82.99 on October 22. They had a box being shipped on the 26 I called to cancel the shipment and they said they can't cancel the shipment. 4 days before a box being shipped they wouldn't cancel the shipment and they wouldn't refund my money and they wouldn't let me speak to a supervisor or manager. Terrible costumer service food has no allergy warnings and they never end your subscription after end your membership. I don't want them having access to my credit card info I don't trust this company. They don't listen and continue to steal from people. Do not signup with hellofresh. My box was delivered on the I was out of town and was left outside Lobby. The delivery person did not take the food to mail room or took it up to my door.

They force you to take boxes after you cancel their junk! BEWARE! You can buy this stuff at wal mart

Received my "free" first order. In which Hello Fresh, made 2 charges. The total of charges were around 100 dollars. I was told that there were up-charges because I made changes. When I place my order on the website. There was a $17.87 upcharge in which I was happy to pay. But, did not receive the described product. I canceled my account well within the time frame stated on the website, and after receiving something other than what was advertised/ordered.
After talking with the customer service to resolve the discrepancy. I was informed that there were no supervisors. Then told that they were all in a meeting. All 10 of them. When asked if any refunds were ever made. I was not surprised by the answer.

I ordered a free box and the next thing I know I was charged 45.95 for next delivery which I did not order. I was alerted at 3:45 am by text from my cc company. Called hello fresh and was told I didn't cancel in 5 days. How could I cancel something I didn't order. Contacted them immediately (good luck with that). Was told it was too late. They charge on the 4th day? I'm a senior citizen on a fixed income so beware all seniors. 45.95 seems outrageous for 2 meals even in todays economy. Don't order! PS: Hello Fresh never contacted me about the upcoming order.

I've been using Hello Fresh since 2016. Loved the recipes. There have been minor issues in the past of missing ingredient, which their Customer Service addressed. In the past year, I've had a lost box and had to wait 7 days for my refund of $69. Now, their app shows Thanksgiving package. I looked at it last night and it said, size, delivery date, payment options, choose choice. I put my credit card in and it said next in the bottom. I was thinking I'd get to chose my meal option but no I apparently checked out. Immediate $198 pending from my checking account. I called immediately. The rep said as soon as she cancels the order which she said she did the pending 198 will be cleared up. Not! Next day, I called Hello Fresh and their customer service reps saying they have no record of any pending order. My bank says the "merchant" which is Hello Frsh hasn't released the money. To me this is robbery. I need that money! Shame on them.

My husband and I purchased a box a few months ago and ingredients were missing. We thought to try it again as the meals were tasty. So this time the potatoes had black in the center and the scallions were rotten and the chicken breasts had holes in them. Wasn't even enough for 2 servings let alone four as purchased. Also the potatoes are extremely small. If you reach out yes they will give you a credit BUT you can't use it until you purchase a full price box. So which means 9 more weeks then you can use it. Since the discount normally lasts that long. So you're dissatisfied BUT you have to keep ordering from them anyways to use a credit when you paid for food you can't even eat. Ridiculous

Worst service I've ever had they lie they won't let you speak to a supervisor they charge your account after you've canceled or put the account on pause they have terrible service over the phone and chat they will never help you so I pray you don't have a problem with them the food is small it's terrible don't ever use this service!

Tried it, 1 box, 3 recipes.
Didn't work for our family. Very time consuming and assumed you had things in your pantry that we didn't. Husband also didn't like the food. It also doesn't work out to be cheaper in the long run for us, even with all the discounts. Got 2 calls today to talk over my feedback (said it was 1-2 minute survey... it is NOT!). I gave them my feedback as it didn't work for me (TWICE). Didn't fix any of my issues with it but offered me another discount.
I had to run (both times), politely got off the phone and then got a message to my phone after the second call that they had reactivated my account and I was going to be charged for another 3 meals...
I was livid! I tried to remove my payment details off my account but it wouldn't give me the option. I cancelled my subscription AGAIN!
I feel like my information is now being used against me. I never agreed to ordering it again.
Avoid this company the tactics are just terrible and not customer focused at all.

Very dishonest and fraudulent company. I have never done business with Hello Fresh but they have been billing me $60.55 every week for the past 4 weeks. And continue to do so. I called their company and they just tell me that I do not have an account with them nor have I ever had one. They ask for the last 4 digits of my card number, my zip code, and my name when calling. They searched their records and said I do not have an account and they can not help me. I again explained that they were billling me every week and they stated it was impossible to bill a credit card without sending food to the billing address. They said that security measures in their company prevent anyone from using my credit card and shipping to a different address than my billing address. I again explained that they were billing me every week. They agreed to have a supervisor research their billing system to find charges to my card and call me. The supervisor called a few days later and stated that they needed an order number and couldn't research why I'm being billed with just my credit card number, I explained that I don't have an order number because I don't have an account. The supervisor said they couldn't do any thing for me without an order number and told me to just dispute it with the credit card company, I called the credit card company to dispute the charges and had to cancel my card. A few days later, the credit card company said Hello Fresh replied and told them that I had agreed to recurring charges and were able to get my new credit card number due to Visa's policy regarding recurring charges. They keep billing me and I have to call the credit card company every week to dispute this.

DO NOT ever set up an account with Hello Fresh. They sent me a delivery I didn't order. I provided them a screenshot of where I skipped the order and they apologized and said they would refund my money. They did not refund anything and I never heard from them again.

I am honestly shocked that the reviews are so high. I ordered a meal on the 5th of October because of a special promotion they had. The payment came out immediately and I received the food. After ordering, I could tell by the food options that I would not be continuing this service again. However, they charged my card almost 3x the original amount I had paid. I was confused, since I never selected any food. I called the company and was informed that it was a weekly subscription and if I don't place an order, they choose my food for me. This is outrageous considering they never asked for food allergies, only a very generic option that asked if I eat meat, vegetarian, and vegan. I do not eat beef or pork, so it made it difficult to pick my food the first time, which is why I did not plan on re-ordering. Although they had just charged my card a day prior they insisted that they could not cancel the order because it has to be canceled 5 days prior. I received no emails prompting me to choose a meal for the week or any notification of the food they selected. They have refused to issue a refund even though I told them I will not be accepting any food that I have not chosen. This process honestly feels like a bait and switch, which is very unfortunate. I may have considered using this company in the future before this incident, but now I will NEVER purchase from Hello Fresh again. My mom has even been telling friends about the food and convenience before they charged me again. Now, she is contacting her friends back and prompting them not buy from this company. Hello Fresh has an amazing idea, it is sad that they have turned to tacky bait and switch tactics to sell their products. This is not sustainable and will be the downfall of this company.

Terrible, I have to write 100 characters in order for me to send this review, but yeah. Check your food before eating it everyone, raw beef got E. Coli! Knock off Whole Foods.

A few family members have been using hello fresh and highly recommend it so I thought we would give it a try. A family member gave us a discount code for 60% off. Great! I set up my account and entered the code. 60% off was applied and it looked reasonable £20 odd for 3 meals for 4 people. Sounds quite the bargain doesn't it? That is until you have already entered your card details and choose your meals. Only 1 of the options I was given didn't cost any extra and that was literally bangers and mash. 1 of the meals was a Greek gyros (incase you don't know that is meat, sauce and chips in a wrap) it stated that it didn't come with the wraps but you could purchase these as an extra side? It is part of the meal you can't have gyros without the wraps! Most of the options my children wouldn't eat so it would be a complete waste of money. Really not family friendly, very overpriced and rubbish options. I tried to cancel and it did the usual trying to convince me to stay I just clicked through it all. Got to the end and it told me I'll still have to pay for "my last box" I haven't had any boxes and I'm pretty sure with everything you get a 14 day cooling off period! I won't be paying a penny to your rip off company. I really struggle to see how anyone would pay you anything.

I tried out Hello Fresh, the food wasn't bad, however it was very expensive and I was more interested in having prepared meals delivered. I tried several times to cancel my membership but it's a very difficult and timely process and so I kept avoiding it. Unfortunately I missed skipping my meals one week, a year after signing up and of course got charged and they would not allow me to cancel. It took almost an hour just to get them to cancel my account for future orders.

So, terrible experience and very unorganised company, customer service don't listen to what you are saying. First issue was being charged for a premium meal when it wasn't a premium meal, there were also ingredients missing. Then my second box, there is no point paying £5 for delivery between a certain time because its down to the delivery people (yodel) not hello fresh so the box was 3 hours late. I'd already cancelled my subscription by this point because wasn't worth the stress, when I asked for my delivery charge refunded they credited to my account which re activated the subscription and almost charged me for the week after. Then when the box did arrive it was for a different person, so applied for a full refund and again they tried to give me credit, shows again they were not listening to me. After all that hassle they said they would refund £35 and only sent me £18. So don't waste your life and your money on this company please!

The food and recipes are good, when things work. However, if you have a single problem with your order, it's pretty much impossible to get anyone to help remedy it. I've called 5 times and I'm always told a supervisor will call me back in 24 -48 hours. This never happens. I've resorted to disputing charges with my credit card company instead, since I cannot ever speak with someone to get my issues resolved. I recommend staying away.

Tried HelloFresh for 3 weeks. Each box received had missing or bad ingredients. Support would always tell me they would reach back out, never did. When I called them again got offered credits for next full priced box but after 3 bad experiences cancelled without using. Was advised they would refund but then issues another credit instead for "when I re-activate". Definitely will never be re-activating or using the credit. Overall waste of money, had to go out and buy ingredients in the middle of cooking, and also never saw any refund for ingredients purchased and not received. I do not recommend trying HelloFresh, there are other meal delivery services out there.

I ordered (with Customer Service help) the 3 day/4 meal plan on Sunday Sept 18. Because I wanted deliveries to be on Tuesday, I was told that because of that my first delivery would be September 27. Sept 27 came and went and I was notified that there had been an issue and the box would arrive by 2:00 on Sept 28. That time came and went and I was told that it would arrive by 8:00 that day. 8:00 Sept 28 came and went and I was notified there was an issue with order so it would not come until Sat, Oct 1. That date came and went. I finally received the package at about 6:00 Sunday evening, Oct 2. (5 days after the original delivery date.) The cold packs were melted and 2 of the 3 meals I received are not what I ordered. I'm lucky a lot of items were vegetables. I won't eat the turkey or sour cream. I called customer service 4 times and now have a credit on my account of about $200.00 - from my FIRST order. But I can't use it until I have ordered 8 boxes. I'm not sure I want to order ANY boxes. Customer Service has a script they read from. "Insert customer's name here." Each person said almost the same thing. The 3rd time I called, I asked to speak to a supervisor but was told that would take 24-48 hours. I am now 5 hours from that deadline. I would like to talk to someone to find out what the heck happened but I only get low level customer service people who read from a script and have English as a second language. Please give me a reason why I would want to order from here again!