HelloFreshReviews 804

I signed up for hellofresh a week ago and my first box came with the wrong food. They said I should just wait for another box and they won't charge me for it. But in 2 days I got charged 140$! And they said it happened by mistake and the charge will go for a payment for another box. I was charged 3 times (170$ in total) but didn't get any food! I asked to refund my money back and cancel the subscription but they refused and just sent me 35$… My bank is investigating this situation right now. Dishonest business!

I started HelloFresh with an attempt to make my busy life easier. I went through all the prompts to set-up my first order, the box they had picked for me were things I would not eat/couldn't eat. So I quickly chose other meals - Great! A couple days later I got a email saying my box was coming in a few days, when I looked at the box it was all the wrong meals, I quickly messaged them on their chat system and they told me I could not make any changes, cancel or refund my box even though it was DAYS before delivery. I explained these meals were not ones that I could eat and that I chose other meals. They kept repeating the same line " we have no record of you changing meals" and refused to help. I tried calling in, again no help, and escalated the claim to a manager who said they also could not help or refund.

I would highly suggest not using Hello Fresh and finding an other alternative delivery service with better customer service. HORRIBLE and would give 0 stars if I could.

As a first time user, I will be going elsewhere and am extremely disappointed and appalled by their customer service.

If I could rate Hello Fresh a zero I would. They took money almost a hundred dollars out of my account without my knowledge. Customer service is a joke. They can't help you. The food is not that good. The food was not that fresh in the past. You are pretty much stuck with whatever they send you. Be aware if you activate your membership big mistake. They will take money out of your account immediately. Please throw those coupons away and block their email. Don't be sorry like I am. RUN!

They have to have the worst billing explanation I have ever seen, it's very confusing, I was suppose to receive the hero discount, it applied it then they charged the full amount when they billed plus another upgrade charge. Customer service was horrible and just said "that verification comes from another website" and you can only get one discount so another one was applied" which was a higher charge. Don't use the company! The food was good but it was very expensive for what you get!

I canceled the account as soon as I seen the menu but they are going to ship me my first box no matter what. I didn't even select any meals. What a scam. You live and you learn. I think you should be able to look at the meals and decide but they don't want you to do that. SCAMMERS. My 1st and last box should arrive tomorrow.

BEWARE! Run away from this company! DO NOT Order from them no matter how good the "deal" sounds. The reason they give those initial discounts is so they can rip you off later. Would give less than zero stars if I could. WORST Food delivery service ever! The scheduled delivery was messed up, the 2nd box processed 2 days early, so that left No time to cancel or change the delivery date especially since both meals contained extremely spicy menu items which one of our family members can not eat because of a medical condition.
Even though I did contact them to stop the shipment (only a couple hrs after their imposed cut off time), once your credit card has been "billed" they do not want to issue a refund, even though the order has NOT been packed, and has NOT even been shipped yet!
This box I canceled was not even packed or shipped until FOUR days later, (so yes, it COULD HAVE been stopped) and then it was shipped TWO days before it should have been shipped, so the food (meat included) sat outside, on the ground, for hours, because we had not anticipated delivery that day and could not be home to bring it in.
So after the box sat unopened in our spare refrigerator (had to remove shelves to make it fit) for three days while trying to resolve these issues with customer service, gt a refund and return the box (the label (from UPS) says NO RETURN, so I tried a package pickup request which would have cost me an Additional $27.50 to send back their garbage food).
After waiting three days for hellofresh to resolve the issues, I finally opened the box, just to check the contents and discovered that it was packed without an insulated bag (only a flat cooling pack under one pf the meat items, which leaked, inside a brown paper bag. To make matters worse, there is NO Expiration date on the meat item, and one of the meats was missing! Customer service is the absolute WORST I have ever dealt with. (when you can reach them). So I have this unusable spoiled food they wont take back, wont issue a refund and I just threw away $77! On a bag of garbage. So furious right now, I want to scream some colorful four letter metaphors!

It is a SCAM! If you receive a promo code and/or use the promo code of first order, be careful it is a way to attract you to create an account, order and put your credit card!

I created an account for the first time, applied the promo, paid my first order, received a confirmation and few hours later... My order has been canceled because I am "not eligible" for the promo code because I am "already" a client... WHICH IS IMPOSSIBLE!

I contacted the customer service and they told me that they found some similitude with another account and I ask which ones (email address is denifitely different as I could register, phone number is the first time and personal so not possible, the only thing is the postal address because I leave in the building... But what if one person in the building order, all the other cannot because we are at the "same address" even though we are unrelated?!). Anyway, the customer service said that they cannot share that information with me and that they cannot do anything as it is the system...

Well, I would say that they want to SCAM! Because all other orders are scheduled in my portal only the first orders with promos are cancelled... Which means that if you are not careful they continue to charge you at the base price without applying what they promise. They are giving false advertisement.

For this practice, I ban this company, the company is not even helpful... They could at least investigate to make sure that I am not the same person but they do not do such effort. Their bad they lost a client and got a very negative feedback that I will post everywhere to warn people.

ZERO STARS! Customer service hung up on me twice, the third gentleman at least acknowledged the system was screwed up.
Even though I prepicked my orders for several weeks out, their system WILL change your order the week of. I was told the "easiest" thing for me to do is just make sure I recheck the order just before the cutoff. Ummmm... I need to watch your program to ensure you don't change my meals? I paid over $117 this week and only received 3 meals, 2 of which I can't even eat.
Customer service could see my meals were changed and only offered a credit through HelloFresh. I've cancelled the service after 13 weeks. This has happened twice and I'm sick of it! Looking for recommendations for a meal delivery service ASAP.

I am a trucker. I was delivering to hello fresh product to the Atlanta headquarters. I spent 6 hours and no one was available for letting me know when they would take there product off the truck. Before I was told that they had no room to get there product. So this order of food would be older just sitting on the truck. Hello spoiled should be the name of this company. Do not trust you are better off with out even thinking of trying there products. Now there are 6 trucks waiting with food on them! Be ware!

I ordered my food selected my day "Sunday " waited all day nothing. Talked to customer service guranteed delivery the next day. Nothing arrived no email or text to let me know. I contacted customer service again " oh sorry the box was marked as damaged and sent back" thanks for letting me know I guess I'll wait forever to get my refund so I can go but groceries. I guess I'll eat crackers tonight. Most worthless company ever wow super bad first impressions obviously I canceled everything. I kinda counted on this food using my budget on this now I have no money to buy other food. Thanks a lot. I will tell everyone who will listen my experience.

I am so sick of receiving HelloFresh coupons in the mail. I have repeatedly asked that they stop sending me things in the mail. I tried HelloFresh ONCE. I was missing a whole meal! I told them about this and they couldn't issue a refund for me. I cancelled my subscription and they did multiple things to try to make me stay. I have emailed them multiple times telling them to take me off of the mail list. They still continue to send me things in the mail!

Offer Bait, They give you offer code just to buy something more and then to pay for it. There is nothing called as free meals without paying them something.

Looked at this company with a view to ordering. As one member of the family eats meat the other is vegetarian. I was surprised that my card details were requested at the very beginning, a bit unusual. However I went through and after looking at the veggie options decided not to bother. At no time did I place an order or confirm anything yet payment was taken from my account and I was advised the order was on it's way. What order? I cancelled the payment only to have it taken out yet again and today I received an order of four meals two of which due to allergies cannot be used. To stop further payments being taken I have had to cancel the bank details with Pay pal. This is disgraceful service from this company, be careful if considering an order.

I sent a referral to my friend after I received a notification that if I invite friends they get a free box. My friend call me furious next day telling me that Hello Fresh charged her $111 to her paypal account and don't want to cancel. They never honor the free box and because she did sign up after hours she couldn't call anybody right away to cancel the orde and next morning it was to late saying they already preparing for shipment, this was Sunday and they already shipping for Wednesday delivery? How fresh is this? This refer a friend is a scam

So with the holidays I had paused hello fresh and the company Unpaused without my authorization charge my card and told me that they cannot reverse it what a crooked piece of crap company do not do business with these people. Look at all other reviews I'm not alone

The first time I tried Hello Fresh, my husband and I were just trying to look into it and check out the choices to see if it would work for us. We decided we liked the meal options and would come back to it when our daughter was home so she could help us pick the meals. THEY CHARGED US FOR A WEEK AND CHOSE OUR MEALS FOR US! I didn't realize that happened until I looked at my account 2 days later. I tried to cancel or edit the meals but you only have 24 hours to do that! So I canceled my membership. We revisited using it again to help our daughter get through a difficult time. We remembered what happened last time so we made sure we took the time to complete everything in hat sitting. The first order was great. I received an email 2 days after receiving the delivery letting me know to get ahead of my next meal planning and to choose my next delivery. I blew it off because we weren't ready to order yet. I was paying bills a day later and noticed HelloFresh took more money out of my account! So I logged in to find out that I had no time to choose my next meals because once again they chose for me and charged my damned account! I had no time! And of course now it is too late to edit my delivery and the meals we are getting are not even close to what I wanted or will even eat! So I just paid $156 for 5 meals I don't even like! There is no communication...the rules are not out in plain sight, you have to go through the endless terms and conditions to find the rules, and if you aren't ordering your next delivery yourself within a few days of your previous delivery then be prepared to pay for food you may not like! I have to say that I should have learned the first time and not given them a second chance, but we needed help planning meals that my daughter could eat. I will NEVER use HelloFresh again! I don't like it when companies are not transparent in plain sight! Not to mention that you have to give your credit card info before you can even look at the meals. Just a poor way to do business. I could have been a loyal customer if this company could have just been transparent and gave you more control over your deliveries and meal planning! Shame on this company for being shady and deceitful!

I was looking for a meal service for my husband and myself. I looked at Hello Fresh first. They make you setup your account and osyment information before you can even look at their meals. So i did. I looked at their Neal's and knew thete was nothing we would like so I didn't pick anything and cancelled my account. This was on Dec 31st. I got a email about a bill for my first order. Of course they were closed down til Jan 2. I called first thing on the 2nd and they said the order was in process and couldn't be stopped. I said I didn't pick anything. Was told they picked for me. I said there us no way this order is in process because you have been closed since it got ordered. A supervisor was to call me and never did. Food showed up yesterday. Do not deal with a food company that makes you put in your payment info before you even get to look at their food

Avoid at all costs, unless you enjoy paying for a product then not receiving it. My first box was delivered to an unknown address. Instead of them applying the 50% off on the first box on my next order, they tell me that all they can do is give me a credit for the future after the current offer has expired. Fast forward to box # 6 and guess what? Also missing. My deliveries are due on Mondays. I get an email stating that this week's delivery would be delayed due to the holiday and that it would arrive on Tuesday Jan. 3. Well, the box did not arrive and when I try to get a refund, some customer service representative in Columbia (the country) tells me that they cannot process a refund. I'm stuck waiting for the box even though they cannot tell me if and when it will arrive. Hands down, worst customer service experience. Sad really because the meals were good. I have the chat transcript to prove the nonsense.

I became a customer just on 12/26 without really knowing I became one. I downloaded the app but in order to see meals I had to input my credit card info which should have been flag #1. I didn't like any meals so I didn't choose anything. On Monday 1/02/2023 my bank sent me a statement which showed a charge from HelloFresh?! So I called and was advised that they will choose your meals for you and you have 5 days to cancel but since it was more than 5 days now there was nothing they could do since box was sent?! I didn't get any emails telling they're choosing and charging me.
I checked the App after I was charged and it says I had until 11:59PM to change meals, how can I still change meals yet they can't cancel the order? I asked to cancel or speak to supervisor. Was put on hold for 30 mins and advised supervisor would call me back that day...here I sit on Tuesday 1-03-2023. NO call, no resolution, and charged for meals I didn't want. Worst experience ever. How can you be so sneaky and not let people know what and when and when contacted with an unhappy customer not offer ANY resolution?