HelloFreshReviews 804

I have gone through the online prompts for cancellation 2 times, had an internet chat confirming cancellation, and AM STILL BEING CHARGED! Very shady company, don't utilize them unless you are okay with them just taking money from your account after you cancel.

This was my fix for preparing meals for the week. You are the company that comes recommended. While the meal plans have been going okay, today, you did not deliver my meals. I received a memo that this was the case. When one plans and organizes their time, this becomes an inconvenience. You need to be better organized when it comes to food delivery. Veho was the one who did not get my order, so this is all on HELLO FRESH. This is unacceptable and messed up my entire week and my budget. You were quick to jump on my statement to cancel without any solution. I will NOT recommend you to anyone, and I will spread this through word of mouth and here. You have wasted my time, my money and have created an inconvenience for me this week. Would love to add a photo, but wait... right, you did not deliver my food.

My plan was meat and veggies...I was so excited because I would have had everything to cook to make the meals. When I opened the bags there's no meat! Did I misunderstand? Am I supposed to buy my own meat with this plan?

They take your money before they let you choose your meals. I tried to change the box when they included pork in my menu- even though I specifically selected pork as a protein that I do not eat. When I called customer service to get it changed, she compared me to a "child who is picky." I was outraged, and she disconnected the call before I could report it on the customer survey. There is no way to speak to a supervisor, and there's no way to set it right. They've taken my money, and don't seem to care that they are sending food that I cannot eat. BEWARE. There's a reason why they are offering so many coupons: their service and their food is terrible. STAY AWAY.

As consumers, we should be able to review meals and confirm the order before we are charged! BEWARE. Don't follow the prompts to look at meals - you will be charged and food will be delivered even without confirming you want it! Every plate and hello fresh are one in the same - I got scammed by both just trying to find a meal plan that suites me!

This is a horrific, horrible, unfair company. After seeing a commercial I went and point out all of the food I would like and show it to my BF. I made and order in uber Eats and mistakenly I put an order in of $132 and did not notice until the next morning. I called 5 times to cancel it and no one was able to do it since have to be 5 days in advance. My order was placed at 10 pm the day before but I have to cancel 5 days in advance and my delivery date is Thursday. To add no manager wanted to talk to me. Now I am stuck with 7 meals for 2 people. HORRIBLE. I HATE YOU!

They do not let you know that when you cancel subscription you don't cancel order at the same time. Customer service is not very helpful and will refund any money for this crappy service. I will never recommend this company for anything.

I recently tried to order what I thought were premade dinners for my elderly mother. Upon realizing that this is not what I was ordering--the information on the site was ambiguous--I attempted to cancel the order. The technological programming makes it very hard to cancel--it locks you in to a subscription. Having failed initially to cancel, I noted that I had until 11:59 the next day to cancel. I succeeded in cancelling around 11:30 pm and received notification it was cancelled. In following up to confirm, I was told that I was able to cancel the subscription, but not the initial meals despite fulfilling 11:59 contractual statement of the corporation. It required three phone calls to get explanation--the first two people hung up on me. This is a company that no doubt has designed a program to rob you and deceive you at multiple steps and does nothing to behave in a just fashion--it breaches its own contractual stipulations without apology. I suggest you avoid this corporation and look to services elsewhere. Unfortunately, they seem to be modelled after numerous others that "program" this kind of injustice and straightforward robbery under the guise of a multinational corporation. In the end, they simply spat on an elderly woman trying to eat--shameful to say the least. Zero stars is more appropriate along with litigation--ideally, in the form of a class action suit.

So so so so many problems so I'll just mention the most important ones:

I received 4 gift cards for Hello Fresh from my family this Christmas, and I saw they had the 22 free meals + free shipping promo. I've never used Hello Fresh before, so when I tried to use the promo and my gift card, it would only apply one or the other (the promo or my gift card). I called customer service, and the rep on the line told me to use my gift card and that she will apply the promo after I add my credit card. I follow through, but she does not add the promo and said it is impossible to add. She lied to me so that I would now have a purchase on my account and can never use a Hello Fresh promo in the future (since they are only for first-time purchasers).

My invoices never added up to the right numbers, the charges never made any sense, and I had to check my Hello Fresh account every single day to make sure they did not over-charge me (by randomly deleting out my gift cards), change out my meals after I already chose which ones I wanted, or unsubscribe me entirely but still charge me for the box. For example, I bought 4 boxes, each with 4 recipes for 4 people each. When I purchased them on my account, it clearly states the boxes are $137.83 including the 9.99 delivery fee. I had 3 $115 gift cards and 1 $140 gift card. For some reason I had to pay $43.63 for the first box, $22.83 for the second, and $0 for the last two boxes. If this company was honest and true, I should have owed $525.36 total, and with $551.46 in payment and gift cards, I should have $26.10 left over for my 5th box. I also got $20.45 in credit due to the mushrooms being rotten, so $46.55 total to spend. However, on my invoices for each week, the numbers changed randomly and I only had $23.75 left over to use. One box charged my $148.64 + $10.99 shipping, another charged me $127.84, etc. Such a shady practice! I never knew how much my bill would be or what would actually arrive in my box. When I asked customer service to explain where the random charges were coming from, they said they didn't know but I could call back and ask someone else. Every time I open my hello fresh account, the cost changes. I've included the proof in photos below.

On top of it all, the recipe cards were not helpful at all. For someone who has never really cooked before, simply writing "dice the tomatoes," "pour a splash of oil," and "cook until cooked through" without any photos or descriptions can be very confusing.

On the health front, even the "Fit & Wholesome" recipes have 1050-2050 mg of sodium in them, and the lowest calorie dishes are still 800 calories each! Because the sauces come in little packets, there is no way to lower the sodium on my own.

TLDR: Shady payment practices and promo lies, confusing recipe cards, and unhealthy meals.

Hello Fresh is a rip off! I signed up at 12:23am on 1/29 on a whim. I received a notification that the meals had been selected for me and would be arriving in 2 days. When I tried to change the meal selections, I was notified that the cut-off for changes was by 1/28 at midnight - 23 minutes before I signed up. The customer chat was useless, saying I should have chosen to skip a delivery. Again, the cutoff for chosing to skip was BEFORE I signed up. Now I am getting charged for a box of meals that I do not want and there is no recourse. I will definitely be disputing the charge with PayPal. Sign up with someone else. Do not get scammed like I did!

This company is Horrible about getting orders correct and they are NEVER gluten sensitive. I get the wrong meals delivered every time.

They don't let you see their meal options until after you buy and they only have one pescatarian option locked behind an additional paywall. I immediately went to cancel and get a refund within minutes but they have it set up so that your food will deliver in four days the first time, putting you outside their five day limit of when you can cancel. They refused to refund me even though I know bloody well they didn't process my order already when I had just purchased the box five minutes ago. I warned them repeatedly the meals they sent would go straight into the trash as they auto select the meals for you at first (It should be that your order isn't concrete until you pick YOUR OWN meals but whatever). They ghosted my second email and I got their box. The contents weren't enough for a weeks worth of food like they promise. I picked the 6 day meal plan option. Maybe they didn't sent me the rest of my meals because I canceled the plan, but that would imply they planned to charge me for every box delivered, making it more of a scam. It was one serving, and since I don't eat much, could definitely be two servings like it claims to be, but for the average US citizen it's not even enough to be a full meal. Definitely not worth the discounted price of 35$ that I got around new years. I can't imagine the people who got scammed paying their normal 100+$ fee. Can we start a petition for hello fresh to refund everybody that has called or emailed them after getting scammed? That would be lovely.

We tought Hellofresh was a good way to save time, it lost us a ton of time et we never received any food from them. It litteraly have given us headache after headache et we keep waiting for costumer service to get back to us, wich they never do. The first week the box never came and after two days, we had no news from hellofresh and called them, only then did they told us that our box was damaged and gave us a refund. The second week they told us the box was delivered while i was sitting 2 meters away from the door. We never received it and after asking our neighbours, none of them did either. It's a scam, don't waste your money and your time.

I cancelled my complete account on the 9/01/2023, a refund was issued and he told me on the phone that he had completely closed my account and that To reactive it all I have to do is log in. NO ACCOUNTS ARE NOW ACTIVE. I recieved a charge on the 16/01/2023 for £33.48 and again on the 23/01/2023 for £33.48. I called up and spoke to Someone who was useless. I told her my account details and she said, yes I can see that account and they're inactive. I said so why am I being charged after I closed it. She said let me check. A short while after trying to blame me for logging in 'accidentally' She said the account is now active. I said but right at the beginning you said they're not so how is it now? I asked if it had been reactivated since we've been on the phone and she said yes. Anyway I've asked for a manager to call me back… wether I'll get my money back who knows but check your bank statements if you've closed your accounts because they're still robbing me!

I tried to use a gift from someone to try the service. I needed to pay for the shipping (no problem) but I could not. I tried about 10 times to pay with 3 different payment methods (all of which work everywhere else). I chatted with 2 different people and talked to 3 different people on the phone. This makes NO sense to me. NO ONE could answer the question as to why and I was told to just keep trying. They told me they have NO process for communicating with me if they found a solution and I was just to keep trying. I do have a life with other things to do other than JUST KEEP TRYING.

I am giving a one star review because about a week ago, I signed up through Hello Fresh to see their meal plans. At the time, I did not realize there was a work around to this (although the work around seems to take you to sample menus, not what is specifically offered at that time). When signing up, you had to give credit card info. I thought no big deal, because if I don't see anything good, I won't order. I didn't see anything that would meet my family's specific dietary needs, so I canceled my account and went on with life. Today, I received an email that my Hello Fresh order was out for delivery. I immediately get on with their customer service because I never chose meals or confirmed a purchase or a delivery. First person tells me not to be mad at them (I wasn't irate or upset at this point) and passes me to a very rude manager. This manager tells me that as soon as I signed up I agreed to get a delivery no matter what, per their Terms and Conditions. I said I can't even eat the food because it won't work for us. After over an hour of back and forth, they just basically give me too bad so sad and said my account is canceled, but no returns and no refunds ever. So now I have a delivery of food that we can't eat, can't return, and got charged for without my consent. I am escalating this to the BBB because I have seen many reviews of this same story and Hello Fresh continues to charge, even after canceling and refuses to ever refund. Charges will be disputed through my bank on Monday morning. I do not recommend Hello Fresh because of their shady business practices and terrible customer service.

The trick is that if you are doing a promo, your credit for bad food isn't applied until your first fill-price box. I think they basically have to do that so that people don't abuse the system. But when you're a full-paying customer, in my experience the customer service is totally fine. Every recipe card has a QR code and if you scan it and explain what the problem was with your order, you get refunded for that ingredient. I have only done this with some missing noodles and some rotten broccoli, but it was a simple process. Also once the whole box arrived warm and I called and complained and they gave me a credit for the whole box. I am a huge fan of the meal box concept as a whole; i love using as few brain cells as possible while making dinner, and most of the recipes are really good.

Super annoying that you have to add your bank details before you can peruse the menu, giving no choice but be committed to the purchase. There was nothing we wanted to eat so we didn't order any meals, naively presuming I would be refunded, but that didn't happened. Five random meals arrived, and were left on my doorstep whilst I was out, I live on a very busy road so I had to rush home to take them inside before they were stolen. I really did not enjoy any of the meals. Most of the food ended up in the bin. The whole process was stressful and I certainly wouldn't bother with them again

I am writing this review as I have tried to get a response from HelloFresh multiple times, but have not received a response. Recently reactivated my HelloFresh account after two years, as I was interested in seeing what was on offer and looking at menu options. During this process, I never progressed to place an order or even had the opportunity to update my details (including address and banking details) that had changed after two years. The day after reactivating my account, I received a notification that a box had been ordered, at which point I sent a message via the contact form to cancel the order and any upcoming orders. I received no response to this message and did not hear from HelloFresh until my order was 'delivered' a few days later. This happened again the following week, in which I followed the same process, and again, received no response. As my address has changed since I last used the service, I assume the boxes were delivered to a previous address. Had I wanted to resume the weekly order, I would have obviously updated my address and banking details. At this point I cancelled my account with HelloFresh. I don't even want to sign into my account again, in case this triggers another order.

I agree, it's not what it was pre-Covid, but nothing is, when no one wants to work. I still love the meals. AND they have taught me some cooking lessons. Nice to come home from a long day at the hospital and the dinner plan is made-- that is not stopping at the fast food place. I tend to add even more veggies and plan my shopping list around the menu. I Choose my meals knowing "lettuce greens" are not going to travel well when it's hot in AZ from NY. I have NEVER had a billing issue. Delivery is 98% on time-- even when I moved from a large town in VA to a tiny town in AZ. I still post my meals on line! I still think, for the money, it's a good option for healthier food if YOU choose correctly. I don't like their rolls/bread though--so I don't order those--we should avoid processed carbs anyways!