HelloFreshReviews 804

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.

I cancelled my subscription within 2 minutes of signing up after discovering they could not accommodate my dietary restrictions. I was on chat for over an hour with them saying they were begging their supervisor to give me the refund, but then an hour in they stated that their policy would not allow. I am so disappointed and appalled by them. Beware!

We canceled only to have them deliver the following month. We had to pay again. Charged us two days before delivery. I called, immediately, when the charge was put on our account. I told them we already canceled and they said that the cancellation would go through this month but we are still getting our order and charged for it! That's $147 we did not have this month to spend. I would not recommend this place to anybody!

Multiple wrong shipments. Their user interface makes it appear that you've edited the order but all they do is ship preselected meals. Contacting Customer Service and they have to put in everything manually, they cannot see your order edits. Hello Error Fresh?! Then they put in manually, shipment still defaults to preselects. Such a HUGE waste of my time. Too bad cuz there are aspects of the service that are very nice. Food prep usually good (some perishables in bad shape), recipes are nice, typically thorough explanation and steps. I've learned a lot and enjoyed some nice meals. But the frustration and weekly torment of wrong orders and extensive amount of time consumed is awful. Juice ain't worth the squeeze so BYE-BYE.

Terrible to use, the offers don't actually correlate to what you pay. You can't pick your own meals if you take up their "offer" it asks you what meal types you prefer but then ignore it and choose irrelevant options. On top of all this, the app doesn't make it easy to cancel. I can't wait to call them

They delivered my order to wrong address and customer service didn't solve a problem. DO NOT RECOMMEND THIS COMPANY!
No star!

So disappointed in this website. Rotted fruit and rotted vegetables arrived. I told him I was allergic to beef they substituted pork and then sent me beef that leaked all over my carpet in my house.

DO NOT CLICK THE LINK TO HELLO FRESH TO EVEN LOOK AT THEIR FOOD OR OFFER OR YOU WILL BE CHARGED!
Hello Fresh charged our PayPal account, that we used once 2 years ago, without our consent and sent us a box of meals we DID NOT order and could not eat! We called consumer service to ask how this happened and for a credit to be applied to our credit card. We talked to a woman in the Philippines who could barely speak English. She told us that we could not receive a refund so we asked for a supervisor. When we finally talked to the supervisor (also from the Philippines), he also told us that we could not get our money back. He told us the meals were chosen for us at 3:59 am (U.S. Time) and charged to our PayPal account. We told him that the credit card Hello Fresh Charged was no longer on our PayPal account, he said, "Well it went through" and refused to issue a credit. This company is worth 2.6 Billion (yes BILLION) and now I see how they've made their money. Please do not click on any links to this company because you will be charged for food you never ordered and you will not be able to close out your account. This has happened to so many people (read the reviews). I am also attaching a link to a reviews from the Better Business Bureau with similar experiences.
https://www.bbb.org/us/ny/new-york/profile/food-delivery/hellofresh-0121-*******/customer-reviews

First off they ask your card info just to see the menu. Made my account at 11:57 pm. Before I got to customize my order I got told it was to late because it hit midnight and they already started prepping an order they designed. When i called for a refund and to cancel they refused. They billed me twice and are sending double the amount of food I wanted and are doing nothing to help remedy it.

I really thought I didn't finalize the order Imagine my surprise when a box showed up. Cust service was no help! Beware!

This was the worst experience ever. My first order came in without any meat. I reached out and told I would be given a $45 account credit. They forgot to say that this account credit would not be applied to future orders until all the promotions are expired (7 or 8 weeks later). When I realized this, as I was charged again without any of the discount applied, I called to cancel my account and my upcoming delivery way ahead of time. I was told everything was done and that my charge was refunded. As the refund would not appear, I had to call again to find out my account had not be closed but just paused. I went over the whole thing again to be told it was closed and I was getting my refund. A couple of days later the food comes in. I called again and I am told it was too late to cancel the last delivery (when I had cancelled it way ahead of time) but that I would be refunded. I asked for an email confirmation stating I would be refunded and was put on hold, then hanged up on. I never received an email nor was I refunded. I had to dispute the charge with my bank. This company is a scam. Do not believe the rating/reviews they are listing, just google them and the BBB and you'll see.

TLDR: Hello Fresh credited $39/$120 in gift cards.

My parents got me $120 in gift cards for Hello Fresh for Christmas. I tried to apply them to my account, one said it 'expired'. Since when do gift cards expire? The other one, a $60 value, only applied $39 to my account. This is apparently because I'm using a discount code already, so it will only cover the cost of one box (no including shipping) instead of crediting me the full $60 value the gift card was purchased for. That's a $39 credit for $120 purchased in gift cards by my parents. They are actual thieves!

Check the weights and measurements. Potato is continually shorted. Spices are also under measurement.

Totally unethical business. You have to put in your card info to even view the website and this is how they get users to sign up without even knowing it. Do everyone and yourself a favor and don't get anything here at all costs. Unethical, snobby, rude customer service.

Shocking company! They not only steel your money for weekly subscriptions but they take gift vouchers and the refuse to give you the product.
I was brought a weekly box for two people voucher for Hello Fresh for Christmas I redeemed it online you had to put bank details in to register but not only did they take a weekly charge in which I didn't give permission for they took my voucher and made it invalid and I didn't receive the product. When contacting customer services they were no help at all and just said I have used the voucher and there is nothing they can do I've made an official complaint and I still have no solution I've lost the voucher worth plus a week subscription charge. I would never recommend this company to anyone.

I was scanning meals to see if I wanted a Hello Fresh subscription. I set up an account and I was encouraged until I tried to substitute two of the chosen meals. The system told me that it was having trouble saving my meals and to try again later. Within a few minutes I receive an email stating that my meal delivery order would be arriving in several days. What order? I didn't put any order in, didn't enter PayPal info and yet I was charged. I was hung up on by the first customer service rep when I accused her of working for a company that manages to steal money without my authorization. A second rep managed to cancel my subscription but not my order saying that meals are billed five days before delivery so nothing can be cancelled. Yet, the website says that meals can be cancelled within four days. She says five, so there is more dishonesty from this company posted publicly yet. They are obviously proud of stealing money. I'll now be stuck with $89 worth of food I didn't order.

I have used them in the past and have had issues with getting the right amount of meat or missing items. More recently I received a promo email and went ahead and signed up, 3 hours later I CANCELLED ( well before the '5 day cut off'). It showed I had no upcoming deliveries. To my surprise they charged my card 6 days later. I called first thing the next day and was told it was past the five day cut off. Although I cancelled well before the 6 days BEFORE THE cut off. I spent two hours and talked to multiple people who 'couldn't do anything' and I would just get the box and be charged. What a waste as I already have other food coming. This companies lack of customer relations makes me never want to order food from them again.

On Sunday, I tried cancelling my order that I placed 10 hours prior. I wanted to cancel because it didn't even let me choose what I wanted in my box. I had to ask customer service what was in it because their site is difficult to navigate. The food that they selected for me I wouldn't even feed my dog. They were adamant about not letting me get a refund and told me that I was getting a package today, February 8th. I asked to speak to a manager and she said that they were in a very important meeting and nobody was able to assist me so they would call me back.

It is now February 8th with no phone call back, no tracking number and another hour of sitting on the phone with customer service. When I called I told them I have no tracking number and no way of knowing if I will even get a package today. They said my box was lost or damaged in transit and could not be found. I had to sit and ask 3 additional times for a refund before they sent it over to me. So what could have been resolved on Sunday was dragged out and now I am even more upset.

What a waste of food, and a waste of a company. They are just taking advantage of people. And if you want 5 meals a week for 2 people it is $108 plus shipping every week. I don't know about everybody else, but I want to save money, not over pay on food I cannot even choose. I spend $250 a month on groceries for myself. Not everybody has over $400 to just give away every month.

Do NOT use this service, look for others that actually care about you.

I've had massive issues with orders showing up past when they are supposed to be here. I decided to give them another chance, first box was supposed to be here yesterday...halfway through today and STILL WAITING...DON'T WASTE YOUR TIME AND MONEY. Home Chef was better...