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Heirloom Roses

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Heirloom Roses Reviews Summary

Heirloom Roses has a rating of 3.8 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 9th among Flower Delivery sites.

service
96
value
58
shipping
56
returns
40
quality
53

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9,568 reviews

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Maine
1 review
0 helpful votes
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Healthy plant arrived
March 24, 2023

I am very happy with the safety and condition of my Nono rose! Your company sends too many emails. I should have received a catalog with my order. I don't know any other company that doesn't practice this.

Date of experience: March 24, 2023
California
1 review
0 helpful votes
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Order was as promised.
March 24, 2023

My rose was shipped with great care, although it looks a little fragile right now, I am hopeful it will turn out as promised. Looking forward to the beautiful rose it will become.

Date of experience: March 23, 2023
Georgia
1 review
0 helpful votes
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1st order
March 24, 2023

Arrived in great condition. Can't wait to see the blooms!

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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I am overjoyed with the idea of a catalogue where I can plan my rose choices with colors in front of me as I walk around my yard. I love the online info but really love the idea of a hands on catalogue.

Date of experience: March 23, 2023
West Virginia
1 review
0 helpful votes
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Really free catalog
March 23, 2023

Ordering free catalog. I love having pictures and info at my fingertips. I keep browsing waiting for my home to be completed before landscaping.

Date of experience: March 23, 2023
Georgia
1 review
0 helpful votes
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A+
March 23, 2023

Customer service from this company is exemplary. They are ready at all times to troubleshoot, give advice, and generally make sure you have an enjoyable exterior with their roses!

Date of experience: March 23, 2023
Nevada
1 review
0 helpful votes
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Love their roses and the mint compost! A+ quality operation!

Date of experience: March 22, 2023
New Jersey
1 review
0 helpful votes
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Roses to Love
March 22, 2023

I have not given you a card yet! I'm excited to see my first rose!

Date of experience: March 22, 2023
Virginia
1 review
0 helpful votes
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Roses arrived n perfect conditrion
March 22, 2023

Great prices and the roses arrived in perfect condition. The videos explaining what to expect were helpful.

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
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Very easy! Thank you! They were delivered on time and in great shape!

Date of experience: March 20, 2023
Mississippi
1 review
0 helpful votes
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Old Wollerton
March 15, 2023

Easy to work with.
Received my lovely little rose in perfect condition.
Now I must get her in the ground and wait for her to bloom.

Date of experience: March 15, 2023
California
2 reviews
0 helpful votes
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Excellant service, Packaged great and looks great!
March 13, 2023
Updated review

Very good experience as always. The roses I have ordered are doing well, and look great! The also have a wealth of information on their website, quality roses and willing to answer any questions you have. Best rose online website around! Want the best buy from here.

Date of experience: March 13, 2023

Great!
March 8, 2023
Previous review

Great! Fast and easy.

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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Great service
March 12, 2023

Very happy with the rose plant. The delivery was spot on.

Date of experience: March 11, 2023
California
1 review
0 helpful votes
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It's almost *too* easy to shop, which is slightly dangerous for me! But I love roses and am hoping the living soil will enrich my beachside dirt. Thanks for the generous rewards program and the free s&h on the large box of living soil!

Date of experience: March 11, 2023
Pennsylvania
2 reviews
0 helpful votes
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Please tell how to prepare both on the video and box.
March 11, 2023
Updated review

So excited for the roses and your company prepared me partially. My strong recommendation is to make sure that all the important hints when you receive your roses are contained in the video AND on the box.

After trying to wait patiently for my roses [the delivery date/time was extended several times when weather was great], they finally arrived about 2 hours before rain/snow appeared.

The video got me partially ready, but I just learned on the box that I needed organic potting soil, bone meal, peat moss, and cow manure in order to plant. I had to quickly run out and go to a couple stores before I found what I needed. I got back minutes before it started to rain. I was at the garden center two days before the roses came and could have bought everything and be prepared to get them planted asap.

Date of experience: March 10, 2023

Terrific experience!
February 21, 2023
Previous review

Terrific experience!

Date of experience: February 20, 2023
Washington
1 review
0 helpful votes
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Beautiful Packaging
March 10, 2023

The planting instructions were very clear and roses arrived in perfect condition and they arrived fast. I wqill be ordering agan!

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Basye's Purple Rose
April 5, 2023

I am concerned about Basye's Purple Rose will grow into a strong rose. Due to Highway 80 being closed for several days my shipment was delayed. All the roses did fine except for Basye. All of the branches on Basye are brown. However, the buds are still alive. I think this rose bush will really struggle.

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Birthday Girl
March 6, 2023

We love sending these for special occasions. The roses are beautiful and always arrive in good condition.

Date of experience: March 6, 2023
Texas
2 reviews
0 helpful votes
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Love of Roses
March 4, 2023

The roses were received in a timely manner and packaged with care.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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The plant leaves were drooping
March 3, 2023

Both my plants were drooping. This was my first time ordering plants online.

Date of experience: March 3, 2023