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Heirloom Roses Reviews Summary
Heirloom Roses has a rating of 3.8 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 9th among Flower Delivery sites.
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Roses were delivered impeccably! They have been planted and we are excited to see how they grow and bloom!
I'm waiting on my rose plant but the catalog I received has me dreaming of even more gorgeous plants!
Today I received the catalog which I requested. I have just browsed through it, marking the many pages I'm interested in. So many wonderful products from which to choose. Shall be ordering soon.
I am so glad I can send this rose to a very special person. It will be a surprise to her. It is her favorite and because of a move she could not take the one planted here with her. She is so looking forward to planting the bush and enjoying the fragrant blooms.
Very well packaged for their trip, my roses arrive unscathed. They are perky and ready for planting.
On time shipping and quality roses. Will shop again
I have been looking for these roses and always sold out. Found them and can't wait I know they will be beautiful and smell heavenly.
Ordered 3 Angel Face roses. Roses received were in great shape, already leafing out; after spending a week in a very sturdy cardboard box. Videos about planting and 1st year care were perfect.
So easy and quick! I'm very excited about this rose...!
There was a mistake. Made on shipping date. I contacted the company & it was immediately corrected. The roses arrived as scheduled in excellent condition.
I received my first ever order from Heirloom Roses and also my first ever own root rose. The rose arrived healthy and soil was still moist. I planted it in a container and now waiting for my Falling in Love to bloom! It says it has a lot of thorns but my son bought me a pair of rose pruning gloves so I'm good to go! Very positive experience with Heirloom
I have a wonderful spot for roses w/ excellent rich soil. I am a seasoned gardener.
I have bought 5 roses from heirloom roses
And they were not hardy plants. I no longer have any of them after 5 years. I just pulled the last one out. They never flourished,and they were given care.
Heirloom prices are very high, and their roses aren't hardy. Not a good combination.
I live in zone 6. Not too cold.
The Beverly hybrid rose bush looked almost dead and quite small when it arrived. It's slowly starting to respond with some leaves appearing.
I'm disappointed given the cost of the plant.
I had no luck with your customer service and mentioned it in my rose group. They suggested that I just order from your website. I finally received your catalog and appreciate being able to read about your roses. Thank you so much.
Rose arrived well packaged. I planted using easy to follow instructions. Now waiting for bush to grow and bloom!
Wish there was more education about roses and rose types
These pathetic plants showed up broken, disheveled, and waterless. I will never buy heirloom again. This goes to show cost doesn't equal quality.
Hello Randy,
One of our Customer Care representatives reached out to you via email to offer help. If you have roses that are struggling or were damaged in transit, please reply to the email for assistance. We would love to help!
I'm planting them today, looking forward to beautiful roses. The website is easy to use, I appreciate that.
I received my rose in an awakened state with blossoming buds and was very worried that it was still very cold outside in NJ. But it came to hang and my rose had already grown. I really hope she will be great, because I dreamed about her so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erin,
Thank you for reaching out. We tried to respond directly to this review via the message function, but have not heard back from you. We would love to help, but without your full name, an email address, order number, or possibly your phone number, we have no way to assist. The photo thumbnail you left with your review just turns blurry when we try to enlarge it and we are not sure what it says. Please don't hesitate to contact us. We are available Monday through Friday 6:00 am to 4:30 pm PST at 800-820-0465, by chat at https://HeirloomRoses.com, or via email at [email protected] We look forward to hearing from you again soon and assisting you with all of your rose care needs!