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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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South Carolina
1 review
0 helpful votes
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Not as pictured
December 3, 2022

Ordering the dress was a little tricky because I couldn't see a preview of it in the color I wanted a I ordered the color as shown in the add. After receiving the dress, it vaguely resembled what was in the ad. The split was not evident and there was a cummerbund that was not visible in the ad. While the dress appeared to be well made, it didn't have that polished look.

Date of experience: November 3, 2022
Ohio
1 review
0 helpful votes
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Doesn't fit
November 2, 2022

Found the dress easily and bought it. Just doesn't fit well.

Date of experience: November 2, 2022
Florida
1 review
0 helpful votes
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Birthday dress
November 2, 2022
Updated review

I don't like how hard it is to get fabric samples. Very expensive and the pictures just don't look accurate. I just picked a color and hoped for the best and it worked out but perhaps that's an area of opportunity to improve.

Date of experience: November 2, 2022

I don't like how hard it is to get fabric samples
October 10, 2022
Previous review

I don't like how hard it is to get fabric samples. Very expensive and the pictures just don't look accurate.

Date of experience: October 10, 2022
Indiana
2 reviews
0 helpful votes
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Great experience
November 2, 2022

Placed order shipped in a timely manner delivered when promised

Date of experience: November 2, 2022
California
2 reviews
0 helpful votes
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Bridal dress
November 2, 2022

Easy to order arrived super fast delivery…. Love it

Date of experience: November 1, 2022
California
1 review
0 helpful votes
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I purchased 3 dresses, I tried to return 2, after endless emails and bargaining with this company, they offered a coupon, than they said no. I had to reach out to the Chinese Embassy, I am awaiting a response.

Date of experience: November 1, 2022
Canada
1 review
0 helpful votes
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Good
November 1, 2022

It was fine. Everything arrived earlier than I expected

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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Please with my online purchase
November 1, 2022

It was an easy process. I searched for black formal dresses on line and found this site.

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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Highly satisfied
October 31, 2022

First time using the site and did not have any issues with my order. Would return to this site if the need arises.

Date of experience: October 31, 2022
California
1 review
0 helpful votes
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Beautiful
October 31, 2022

Easy order and fast delivery I received mine 2 weeks before scheduled delivery!

Date of experience: October 31, 2022
Texas
1 review
0 helpful votes
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Red tulle dress
October 30, 2022

Easy to buy, exactly what I ordered, & arrived early! :)

Date of experience: October 30, 2022
Ireland
1 review
0 helpful votes
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Beautiful
October 30, 2022

Delivery was way quicker than expected, dress exactly as in the photo, jus a bit too long.

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
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Unhappy
November 29, 2022

Having a hard time returning product. The documents said that you have 14 days to return after receiving. The company will bot give us documentation to return

Date of experience: October 30, 2022
Georgia
1 review
0 helpful votes
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Great
October 30, 2022

Great I enjoyed looking at the dresses and the prices where within my budget

Date of experience: October 30, 2022
Michigan
1 review
0 helpful votes
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EXCELLENT
October 30, 2022

Dress came before the shipping time and was the perfect size.

Date of experience: October 29, 2022
North Carolina
1 review
0 helpful votes
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Satisfaction guaranteed!
October 29, 2022

I just checked out with no hassle or problems, discount code was easily applied and checkout was a breeze. Stay tuned and I will tell you about my purchase.

Date of experience: October 29, 2022
Georgia
1 review
0 helpful votes
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Dress
October 29, 2022

Great experience. Custom sizing was perfect and dress arrived sooner than expected.

Date of experience: October 29, 2022
North Carolina
1 review
0 helpful votes
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Love this dress
October 29, 2022

Will shop here again, good material and item matches the pictures

Date of experience: October 28, 2022
Ohio
1 review
0 helpful votes
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Great dress!
October 29, 2022

There's a ton of options I could've chosen from at an affordable price! It was quick and easy :)

Date of experience: October 28, 2022
Pennsylvania
2 reviews
0 helpful votes
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I ordered a standard size mother of the bride dress. Not a custom fit It was very nice. But I found another one I liked better from another company. I asked Hebeo's for a return label. They refused to send one. Instead they said I had to keep the dress because they don't accept returns. The other online sites I ordered from included return labels if you needed to send the dress back along with mailing instructions. Hebeo's had nothing in the package to identify the dress or purchase information. I emailed Hebeo's customer service many times. They responded back in broken english! You cannot return the dress. These people are thieves!
The dress is $288.00 dollars and never worn. They will not refund me my money! SCAM SCAM!

Date of experience: October 28, 2022