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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
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Instant Feedback

11,327 reviews

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Illinois
1 review
0 helpful votes
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Can't believe they want to charge $52 for shipping of less than $20 of swatches. I emailed the company and was told that that is correct "because it comes from overseas". With no consideration of weight?

Date of experience: October 28, 2022
Virginia
1 review
0 helpful votes
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Great
October 27, 2022

Timely, and beautiful, great fit. I will continue to order from this company.

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
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Best shipping
October 26, 2022

Best I have ever experienced with the quality of the dress.

Date of experience: October 26, 2022
North Carolina
1 review
0 helpful votes
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The dress is beautiful. I had mine custom fitted for an extra fee after reading the reviews stating the chest runs large. I am 5'4" and 135 lbs. and almost B cup (36B). The chest is still too big for my body even after giving them exact measurements to follow. Read the description for color choices. I ordered the one pictured, came up as item shown for color. There wasn't an actual color stated. I should've paid more attention. I thought it was a purple shade on the bottom and gray on top where the beadwork is. It is all gray. That's my mistake. Otherwise, item arrived fast considering it was an overseas company and went through customs.

Date of experience: October 25, 2022
Louisiana
1 review
0 helpful votes
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So easy!
October 25, 2022

I got online to look for a dress for my best friend's wedding. Found Hebeos and was skeptical at first after looking at different reviews, but went for it. Shipping was 8 days before I expected. Took less than a week to get here & I live in Texas.

Date of experience: October 25, 2022
Florida
1 review
0 helpful votes
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Wrong color
November 24, 2022

My dress was a bridesmaids dress & Out of 7 girls the three smaller sizes were more of a light pink & not a blush which was disappointing! We all didn't match at all

Date of experience: October 24, 2022
Georgia
1 review
0 helpful votes
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Beautiful dress
October 24, 2022

I bought this for my 8 year old daughter. She's the flower girl in her aunt's wedding! We love it!

Date of experience: October 24, 2022
New York
1 review
0 helpful votes
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Loved the whole experience
October 24, 2022

The dress was stunning, and i received it like 2 weeks after i ordered it. I went to a bridal salon for my first dress and spent 1300 dollars plus 250 for alterations, i should have jut got it from her would have easily saved over 1000 dollars. I also had to wait like 5 months for my dress this was in the mail in 2 weeks, awesome site!

Date of experience: October 24, 2022
New Jersey
1 review
0 helpful votes
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Very satisfied
October 24, 2022

Received the dress in only a couple weeks after ordered.

Date of experience: October 24, 2022
California
1 review
0 helpful votes
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My new fave shop for formal gowns!
October 23, 2022

I had a great experience with Hebeos. They were a little bit slow at answering emails, and shipping takes time since custom pieces take time. That said, this shop is going to be my go-to for gowns going forward. Super high quality, lots of choices, and so affordable! You can't go wrong with this shop, just build the extra time into your estimate because the delays do happen.

Date of experience: October 23, 2022
Maryland
1 review
0 helpful votes
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Great experience
October 23, 2022

Very fast delivery with standard size. Beautiful dress and communication with the company along the process was great.

Date of experience: October 23, 2022
Georgia
1 review
0 helpful votes
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Highly recommend
October 23, 2022

We ordered 3 dresses…1 long for Homecoming Court and 2 short for the dance. All dresses arrived 2 days earlier than promised and we loved them all. Beautifully made and fit perfect!

Date of experience: October 23, 2022
Ohio
1 review
0 helpful votes
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My personal review on Hebeos
October 23, 2022

My shopping experience was really good, the dresses looked lovely and was fun experience looking through them. However, when i ordered a dress it was really easy and simple to order and pay for which is what I like. When i received the dress i was a upset because it did not look like the picture and it wasn't something worth would for. I would recommend to look for reviews of the dresses you would buy, it helps alot in the future and to see the quality of the product in other people's perspectives. Overall, i like the website and dresses i would just recommend to look through the reviews and make sure to look through the description of the dress quality.

Date of experience: October 23, 2022
Florida
1 review
0 helpful votes
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One shoulder bridesmaids dress
October 23, 2022

Received dress in a timely manner. It was a perfect fit.

Date of experience: October 23, 2022
California
1 review
0 helpful votes
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I have been trying to get a return label and I am being refused one.

Date of experience: October 22, 2022
Maryland
1 review
0 helpful votes
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Great experience
October 22, 2022

Easy peasy... did not have time to get gown tailored and ultimately didn't need to!

Date of experience: October 22, 2022
New York
1 review
0 helpful votes
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Poor Customer Service.
November 21, 2022

Dress does not fit. I reached out for a return. But the response time is slow.

Date of experience: October 22, 2022
Ecuador
1 review
0 helpful votes
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I LOVED MY DRESS
October 22, 2022

I got so many compliments... the fit was perfect and the color was too. I totally recommend their dresses. I will get another one for my church wedding.

Date of experience: October 22, 2022
Nebraska
1 review
0 helpful votes
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Not good quality
November 21, 2022

Ordered three dresses. Even though the designs were cute all came with questionable quality. I cut out plastic pieces from around appliques, lace wasn't good quality, and long sleeves were very boxy. Will do for general wear depending on the dress, but maybe not for important occasions.

Date of experience: October 21, 2022
Australia
2 reviews
1 helpful vote
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Do not buy!
November 20, 2022

Do not buy! Not worth it. Unable to return dress - you will lose your money. Very sml sizes and poor colour..

Date of experience: October 21, 2022