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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Colorado
1 review
0 helpful votes
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Would recommend
October 21, 2022
Updated review

Lots of options at good prices. Just order a size up!

Date of experience: October 20, 2022

Lots of options at good prices
September 29, 2022
Previous review

Lots of options at good prices.

Date of experience: September 28, 2022
Mississippi
1 review
0 helpful votes
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Great dress
October 20, 2022

Dress came beautiful just like the picture... love it

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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Dress for wedding
November 19, 2022

Order was easy but did not know I could not return

Date of experience: October 20, 2022
Washington
4 reviews
0 helpful votes
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Your product is great
October 21, 2022

Your product is great and the quality is even better I will surely order again in the future. I recommend for everyone.

Date of experience: October 20, 2022
Wisconsin
1 review
0 helpful votes
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The dress is very well made! I'm 5'6" and 157#. I ordered size 10, but 8 would probably have been better. There is a little room around the middle for me. I feel like the sizing is good! It's not like the modern day make you feel tiny sizing… I would give them my measurements if I purchased again.

The material and quality of the work is great! They shipped it inside out in a plastic bag, which made it safe and sound.

There is a sort of bra strap inside the dress that I might take in because it could be tighter for my body…again, why I would send measurements.

Date of experience: October 20, 2022
California
2 reviews
0 helpful votes
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Great
October 20, 2022

Would purchase from here again, easy purchasing process and package arrived quickly and the dress was in great shape on arrival.

Date of experience: October 19, 2022
New York
3 reviews
0 helpful votes
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Great
October 19, 2022

Quick delivery. Material is good and the dress didn't look cheap

Date of experience: October 19, 2022
Pennsylvania
1 review
0 helpful votes
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Mother of the Bride Dress
November 18, 2022

Buying process was okay, but it took a month to get the dress. When I did get the dress on October 17,2022 it does not match the discrimination that it says online. The color is way off.

Date of experience: October 19, 2022
California
1 review
0 helpful votes
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Unhappy
November 18, 2022

When I placed my order, which was $18.00 for a swatch booklet, I did not choose express shipping. The site automatically chose it for me for $24.00. I reached out to the company regarding this matter and did not receive a response. Then, the order took almost two weeks to arrive (not express shipping). On top of that, when it arrived, the mail carrier informed me that another $5.00 was owed for postage. I went ahead and paid that (now shipping was $29.00 total). The booklet looked a little rough and wrinkled when I opened it. I'd return if it not for having to pay for shipping AGAIN as well as it's pretty much useless for me at this point. I had already written a review on the company website, but I have yet to hear any response. I would not recommend ordering anything from this company. Also, when I looked into where their location was, I read online that their location was in Oregon, USA, but as I looked into it further after I placed my order, it apparently has a Hong Kong address.

Date of experience: October 18, 2022
Ohio
1 review
0 helpful votes
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5 Stars
October 18, 2022

The dress is 100% perfect. Got it in a timely manner the dress was delivered with in the dates givin and the size was true to size..

Date of experience: October 18, 2022
Alabama
2 reviews
0 helpful votes
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Homecoming dance 2022
October 18, 2022

Simply beautiful! Fit perfect! Arrived as expected. I have ordered from Hebeos before and I will order again.

Date of experience: October 18, 2022
Georgia
1 review
0 helpful votes
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Great dress for the money!
October 18, 2022

Great dress, surprising, good quality. Very quick shipping! Only negative is that I followed measurement instructions and paid extra for the customization and waist is way too big so going to have to spend a good bit on alterations so stick with the standard size and don't pay for the customization.

Date of experience: October 18, 2022
Arkansas
1 review
0 helpful votes
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Buy it!
October 18, 2022

The perfect dress. Great customer service! Overall the best experience!

Date of experience: October 18, 2022
Texas
1 review
0 helpful votes
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Dress
November 16, 2022

The dress came stained and does not look
Like the picture

Date of experience: October 17, 2022
Pennsylvania
1 review
0 helpful votes
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This was lopsided, the top should part is only connected in front so doesn't stay put. The champagne color looks super yellow, the material looks cheap. It looked nothing like the photo. My 14 year old daughter, who usually compliments my clothes and is very positive in general, said I looked like I was wearing a Belle costume.

And I can't return it because it was made custom to my measurements. I had to buy another dress. Money wasted, lesson learned.

Date of experience: October 17, 2022
Georgia
1 review
0 helpful votes
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Loveeee
October 17, 2022

We are in love with both of the dresses we purchased. They fit perfectly!

Date of experience: October 17, 2022
Portugal
1 review
0 helpful votes
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If I could give 1 star I would. Service was absolutely horrible. Item would first of all not even ship to the address I ordered it to and on top of that, once I received the dresses one of them was completely sown wrong and the quality is awful. Been reaching out to them to try and return it and they will not do so and are instead suggesting me to get it tailored at my own cost.
1. The material of the dress is so bad it cannot be tailored
2. Once again it is SOWN WRONG.

Save your money and don't buy from them. The customer service is the absolute worst.

Date of experience: October 17, 2022
Oregon
1 review
0 helpful votes
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Good service
October 17, 2022

I'm very happy with the service. I originally made my order with the wrong color but hebeos contacts were quick and responsive to correct my order. The products got delivered on time.

Date of experience: October 16, 2022
Pennsylvania
1 review
0 helpful votes
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Dress
October 16, 2022

Dress didn't end up fitting kinda upsetting I guess the only size chart is not accurate.

Date of experience: October 15, 2022
Pennsylvania
2 reviews
0 helpful votes
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If your a bbw DO NOT SHOP HERE
November 14, 2022

Not bbw friendly and most of customer service is crap.

Date of experience: October 15, 2022