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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Kentucky
1 review
0 helpful votes
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Prom
March 18, 2023

It was great order and shipped on time the sleeves was alittle long but fit pretty good

Date of experience: March 18, 2023
Texas
1 review
0 helpful votes
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Horrible customer service
April 17, 2023

Not easy to return items that don't fit. Horrible customer service.

Date of experience: March 17, 2023
Kansas
1 review
0 helpful votes
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Great dress for the price
March 17, 2023

Found this site on Facebook. Did some research on the company and liked the reviews. Looked at a lot of different dresses before choosing this one.

Date of experience: March 17, 2023
Massachusetts
1 review
0 helpful votes
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Amazing
March 17, 2023

Everyone gets worried about ordering dresses online but these guys do it right! Fast, not expensive, good quality, and accurate to photos

Date of experience: March 17, 2023
West Virginia
1 review
0 helpful votes
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Randi
March 17, 2023

Dress came fast and fit perfectly the only thing I would change is for them to come in dress bags

Date of experience: March 17, 2023
Kentucky
1 review
0 helpful votes
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Terrible Refund Policy
April 16, 2023

I ordered this prom dress for my daughter, but she broke up with her boyfriend shortly after the order was placed and has decided not to go to prom. When I tried to return the dress, I was told that a 15% restocking fee plus self-paid shipping costs would be required since I received the item that I ordered, but just don't need/want it anymore.

Date of experience: March 17, 2023
Nevada
1 review
0 helpful votes
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Horrible experience
April 16, 2023

So I purchased a dress, size does not fit, I just want to exchange it for a smaller size, they will not exchange it. Why? I need somebody to answer me this question.
Why you will not exchange my dress that I order for a smaller size? That's stupid!

Date of experience: March 16, 2023
Minnesota
1 review
0 helpful votes
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Pretty dress
March 17, 2023

It was tighter around the slit but overall a pretty dress

Date of experience: March 16, 2023
Virginia
1 review
0 helpful votes
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Very good!
March 16, 2023

The dress I got was super good quality and had very very fast shipping, I wish it fit my exact measurements but unfortunately for me my sizing isn't too consistent with your sizes, definitely not your fault tho

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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Service ok but sizes are off
April 15, 2023

The sizes are too small and way off of the charts given, I even added a few to but sure there wouldn't be any issues but it was still way too small

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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Love the dress!
March 16, 2023

Dress came quickly and the custom fit option made it fit perfectly!

Date of experience: March 16, 2023
New York
1 review
0 helpful votes
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Pretty in Pink
March 16, 2023

Easy check out. I just hope the dress looks like the picture. It's for my daughter prom. Fingers crossed.

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Returns are NOT easy
March 16, 2023

Want to return my dress but can't get a response on how to do so. Don't believe their advertising that says easy returns

Date of experience: March 16, 2023
Minnesota
1 review
0 helpful votes
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Cheap dress, hangs weird
April 15, 2023

You get what you pay for, but I've ordered 3 dresses from sites similar to Hebeos and they were much better quality than this. The top is made so short and wide that I wonder if they even used a human model to design it.

Date of experience: March 16, 2023
Ohio
1 review
0 helpful votes
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Very disappointed Bride
March 16, 2023

I find what I was looking for and ordered them and paid for them but never got my order I wouldn't order from them again now I have to start all over with very little time the wedding is in June and I'd it takes this long with out getting them there won't be any bouquets

Date of experience: March 16, 2023
Texas
1 review
0 helpful votes
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Don't do business with Hebeos!
April 15, 2023
Updated review

The shipping and delivery experience was terrible, the dress was not as shown, the size is not typical for US sizes, and the return policy is the worst I've ever experienced.

Date of experience: March 16, 2023

I would like to see the backs of the dresses!
February 24, 2023
Previous review

I would like to see the backs of the dresses! But shipping is really pricey!

Date of experience: February 23, 2023
North Carolina
1 review
0 helpful votes
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It was not easy to me, be texting All the time and no answer after money is gone

Date of experience: March 16, 2023
South Carolina
1 review
0 helpful votes
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Easy
March 16, 2023

Easy to navigate, it was super simple and it took no time at all

Date of experience: March 15, 2023
Louisiana
1 review
0 helpful votes
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100% Beautiful
March 16, 2023

This company is amazing and the dress is even better

Date of experience: March 15, 2023
Oklahoma
1 review
0 helpful votes
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Good value
March 16, 2023

Fast shipping than expected. Will buy again! Dress came in 2 weeks

Date of experience: March 15, 2023