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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Colorado
1 review
0 helpful votes
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Wedding dress
March 20, 2023

I did the personal measurements and it gits like a glove...i can not wait to wear it for my wedding!

Date of experience: March 20, 2023
Texas
2 reviews
0 helpful votes
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Color not as I thought
April 19, 2023

We ordered rust colored dresses but they were more burnt orange

Date of experience: March 20, 2023
Louisiana
1 review
0 helpful votes
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It is what we expected it to be
March 20, 2023

It is what we were looking for the color is so beautiful and very pretty.

Date of experience: March 20, 2023
Pennsylvania
1 review
0 helpful votes
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Review
March 20, 2023

Amazing, got it a day early. It's so pretty, great material. Will definitely buy again.

Date of experience: March 20, 2023
Minnesota
1 review
2 helpful votes
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WON'T DO RETURNS
April 19, 2023

I ordered 3 dresses and wanted to return 2 of them as they were not good for my body type. I reached out to Hebeos customer service and followed the instructions they provided and was told that since I was sent the correct items, they could not take them as a free return and there would be a 15% restocking fee and asked if I could keep them and resell them on my own. Horrible customer service!

Date of experience: March 20, 2023
New York
1 review
0 helpful votes
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Dress
March 20, 2023

Concerned regarding business overseas. Questions answered promptly. Dress is well made. Told I could receive coupon to put 70% paid towards a better fitting dress, and am requesting this. Wedding is in July. Hope to receive this with instructions for use soon.

Date of experience: March 20, 2023
Pennsylvania
1 review
0 helpful votes
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Wrong Color
April 19, 2023

We received the correct dress wrong color. We are unable to send it back as we are afraid we will not receive the right color again so close to prom

Date of experience: March 20, 2023
Indiana
1 review
0 helpful votes
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Amazing
March 20, 2023

I'm in love with this amazing dress, it was better than I expected, fit perfect, shipping fast, quality amazing, is just perfect

Date of experience: March 19, 2023
Iowa
1 review
0 helpful votes
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Great dress
March 20, 2023

Great quality dress, good shipping time and packaging

Date of experience: March 19, 2023
Alabama
1 review
0 helpful votes
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Returning
April 19, 2023

I was very disappointed in the quality and the appearance of this dress. It's looks nothing like the picture on the website. The color is not dark navy blue either. The sewing is tacky and the material quality is awful.

Date of experience: March 19, 2023
Illinois
1 review
0 helpful votes
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Prom Dress
March 20, 2023

Easy shopping, the dress was better than the pictures. Wish there would have been more pictures on the dress. Delivery was within the time given too.

Date of experience: March 19, 2023
North Carolina
1 review
0 helpful votes
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Bridesmaid dress
April 18, 2023

I received my dress really quick and it looked exactly like the picture of it.I love it

Date of experience: March 19, 2023
Michigan
1 review
0 helpful votes
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Not what I was expecting
April 18, 2023

The dresses were not what I thought they would be. Emailed customer service to start a return on my dresses 2 days ago and haven't received a response yet.

Date of experience: March 19, 2023
Texas
1 review
0 helpful votes
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Love it!
April 18, 2023

It came in before prom so I'm very satisfied about this, I am just not happy with with crown comming in broken like it did

Date of experience: March 19, 2023
North Carolina
1 review
0 helpful votes
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My prom dress
March 19, 2023

Very good and i love it so much it fix perfect just the top was too big but i love it

Date of experience: March 18, 2023
Florida
1 review
0 helpful votes
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Wedding planning
March 19, 2023

Shopping was easy. Delivery was as expected but it could have came in a box instead of a bag where the flowers get smushed and flatter during delivery

Date of experience: March 18, 2023
Connecticut
1 review
0 helpful votes
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Aline princess wedding dress
March 19, 2023

Dress is pretty. Came as pictured. Good quality runs true to size. Can't wait to wear it at my event!

Date of experience: March 18, 2023
Michigan
1 review
0 helpful votes
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Great
March 18, 2023

I was weary about the website but once I got the dress I fell in love, the only part I didn't like was not getting notifications on my delivery or tracking number.

Date of experience: March 18, 2023
Texas
1 review
0 helpful votes
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Pleased
March 18, 2023

Need matching dresses for teen and small child. Ordered teen dress first in case it would not meet our standards. Very pleased have since ordered custom size to fit child. Very easy to work with this company. They responded to correspondence quickly.

Date of experience: March 18, 2023
Kansas
1 review
1 helpful vote
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Not a fan of the dress
April 18, 2023

I ordered this dress fairly early for my wedding in September 2023. I ordered just the standard size and not my actual measurements, but my body shape is weird compared to others', so I figured I would just get it and get my own alterations done. Well, this dress is not at all what I was expecting. The pink is VERY bright and I am not a fan of that for a wedding dress along with the mesh also being pink. The top is extremely boxy and uncomfortable. And there just was no shape to the dress.

Date of experience: March 18, 2023