Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Emma F.
Unfollow Emma F.
Share Review
Report Review

Good
March 23, 2023

The experience was very good. Very good variety of dresses

Date of experience: March 23, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear customer,

Thank you for your comment. Your encouragement will keep us moving forward.

We sincerely hope that we will have more chances to serve you.

Best Regards!

Georgia
1 review
0 helpful votes
Follow Darlene J.
Unfollow Darlene J.
Share Review
Report Review

Wedding
March 23, 2023
Updated review

Great service. Quality products. Fast delivery. Exactly as pictured and described. Love it. Will be purchasing mor.

Date of experience: March 22, 2023
HEBEOS S. — Hebeos Rep
over a year old

Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power.
We also appreciate your honest feedback about your experience.
Hope we can serve you again in the future and make you a happier customer.


Just wish had better views of items from all angles
March 3, 2023
Previous review

Just wish had better views of items from all angles. Other than that, all was great.

Date of experience: March 2, 2023
Canada
1 review
0 helpful votes
Follow Caroline F.
Unfollow Caroline F.
Share Review
Report Review

Suprising
March 23, 2023

It was great. Every question i sent by email was answered very fast. The product itself is beautiful

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Share Review
Report Review

Satisfied
March 23, 2023

I was very please with the quality and size. It fits perfectly

Date of experience: March 22, 2023
North Carolina
1 review
0 helpful votes
Follow Nija W.
Unfollow Nija W.
Share Review
Report Review

Lovely Gown
March 23, 2023

Shopping for an unconventional res dress ro be married in. Found a lovely one on Hebeos.

Date of experience: March 22, 2023
Maryland
1 review
0 helpful votes
Follow Leslie O.
Unfollow Leslie O.
Share Review
Report Review

Great Grear
March 23, 2023

Great shipping, beautiful dress, fits perfect, more than satisfied, would recommend to everyone

Date of experience: March 22, 2023
Colorado
1 review
0 helpful votes
Follow Sharlene C.
Unfollow Sharlene C.
Share Review
Report Review

Bridesmaid dress
March 22, 2023

Dress def runs on the small side & looks different then picture.

Date of experience: March 22, 2023
Connecticut
1 review
0 helpful votes
Follow Susan Z.
Unfollow Susan Z.
Share Review
Report Review

Has trouble entering my card. It took another card

Date of experience: March 22, 2023
Washington
1 review
0 helpful votes
Follow Therie I.
Unfollow Therie I.
Share Review
Report Review

Survey
April 21, 2023

The order took about three weeks to arrive. The dress is nice, but the inside padding is too thick and the sparkles fall off. They were all over my floor when i tried the dress on.

Date of experience: March 22, 2023
Maryland
1 review
0 helpful votes
Follow Zilkofski K.
Unfollow Zilkofski K.
Share Review
Report Review

Dress
March 22, 2023

Straight pin still in flower.went to try one and was pricked by pin am going to have another set of eyes look at it to see if there r any more

Date of experience: March 22, 2023
New York
1 review
0 helpful votes
Follow Virginia Y.
Unfollow Virginia Y.
Share Review
Report Review

Bridesmaid dress
March 22, 2023

Beautiful dress. I loved that i was able to see the progess of my dress being made. It arrived exactly as stated.

Date of experience: March 22, 2023
Pennsylvania
1 review
0 helpful votes
Follow Victoria B.
Unfollow Victoria B.
Share Review
Report Review

Really good
March 22, 2023

Beautiful dresses and there were a lot of different options to pick from.

Date of experience: March 21, 2023
Louisiana
1 review
0 helpful votes
Follow Miracle F.
Unfollow Miracle F.
Share Review
Report Review

Gorgeous & Elegant
March 22, 2023

My experience has been a pleasant and beautiful experience!

Date of experience: March 21, 2023
Australia
1 review
0 helpful votes
Follow Zella H.
Unfollow Zella H.
Share Review
Report Review

Good quality and fast shipping
March 22, 2023

The dresses are fairly good for the prices and shipping is very fast. I will purchase from this website again however the website is a bit odd to use as the screen glitches when you scroll up or down.

Date of experience: March 21, 2023
New York
1 review
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

Disappointed
April 20, 2023

I was very disappointed. I followed your sizing chart and when I tried it on, I was unable to zip it up at all. It's exactly what I want and was really hoping it would be perfect.I am hoping that I will be able to return it and then order the same dress in a bigger size.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
Follow Natasha K.
Unfollow Natasha K.
Share Review
Report Review

Dress fit perfectly, I ordered a size 14 and it took about 2 weeks to come.

Date of experience: March 21, 2023
GB
1 review
0 helpful votes
Follow Georgina E.
Unfollow Georgina E.
Share Review
Report Review

Good communication
March 21, 2023

It was very easy to buy and I even made a mistake when ordering and they were able to change it for me a week later, very good with keeping me updated about my order. Responded quickly to my emails as well

Date of experience: March 21, 2023
California
1 review
0 helpful votes
Follow Morgan H.
Unfollow Morgan H.
Share Review
Report Review

Customer Service is unresponsive
April 20, 2023

I recommend brick and mortar shopping, on line shopping from unknown distant websites is a bad idea and the pictures don't represent the products.

Date of experience: March 21, 2023
Australia
1 review
0 helpful votes
Follow Zaria P.
Unfollow Zaria P.
Share Review
Report Review

Colour selection
March 21, 2023

Love the variety of colours it comes in. It is worth the price given the quality of material used

Date of experience: March 21, 2023
Georgia
1 review
0 helpful votes
Follow Brittney F.
Unfollow Brittney F.
Share Review
Report Review

Terrible
April 20, 2023

They do not accept returns. The response for a response for a return was go to a tailor. I didn't even get the correct dress I ordered.

Date of experience: March 20, 2023