On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Exactly what I ordered! Came before delivery date, great material, measurements perfect. Definitely recommend!
The dress was beautiful it was wrapped nicely and it fit perfectly!
They have a very strict return policy. The dress did not fit and was not the correct color and they will not provide a refund. The sequins are already falling off the dress and I've only tried it on once indicating poor quality. I would caution against purchasing a dress from here.
The hem is crooked not a whole lot of care went into making the dress. Seam is off and it feels very generic we have to alter and add beads and sequins to make it look better. Not satisfied at all with this dress
Zipper hard to zip. Front stitching on top of dress is loose. Style is off on top of dress and will have to have altered.
I've started at this gown for 5 years in preparation for my vow reveal. For like a give, details immaculate, romantic, saucy, still modest. Everything I ever dreamed of. I am a fairy princess bride all over again. Thank you for everything!
Ordered a dress They sent the wrong color. Size was what I ordered but didn't fit. Wanted to send back but they said I couldn't
Waste of money
I ordered bigger just in case so I will need altering but that was already in the plan
It was tailored perfectly, I can't wait to wear it on my big day 🥰
The dress is bad, and I need to return. Loose on the top and tight on the bottom. The stitching is awful.
The dress I ordered arrived quicker than I anticipated. The quality and fit are great!
The taffeta that is used for the skirt is extremely cheap, feels like a wind breaker. The bow isn't sewn to the dress, it attaches with a safety pin closure. The black material that is on the inside to cover the chest under the lace isn't sewn to the inside of the dress and moves around not covering the chest the way it should. Extremely disappointed and their return policy is almost impossible to be able to return the dress and get a full refund.
Very prompt and fast, fits like a glove my measurements were off just went on dress size but came out perfect
Awesome communication and the dresses are beautiful and fit perfectly! The entire process was super easy and my order arrived on time.
I mean seriously, you buy something, wait over a MONTH to get it, find out it doesn't fit…. And then read that there is ZERO return policy…. This dress is half price on multiple other wholesaling applications. Buyer beware.
I sent an email before order and got a late response about my size being 22. They said to send an email after I placed my order but I don't know what waist size is 22 in centimetres and I didn't know what to say. It's just wrong and inadequate. If you say it 'fits all' then make it that way. Don't say what isn't true. Petticoats should be available by size like gowns, or at least in ranges like S M L XXL.
Now I have to pay to fix this petticoat that doesn't fit.
I loved my gown purchase but this changed my opinion of your company.
I'm buying a petticoat and I don't choose my size! How are you going to send me a size 22?
En lo personal, no me gusto el vestido. Siento que se ve mejor en la imagen.
Very very very disappointing did I say I was disappointed made of honor Sister's wedding did not receive my address. They claim I put down the wrong address the correct address I sent them the address before they sent me my label with the address. It's the correct address. They also have my phone number no one called me to say that they cannot find the location because I could've walked out in the delivery person and how do I go to a wedding that I leave for tomorrow with no dress this is really sad. I should get a discount or refund or something. I got nothing but maybe if you can get back out to you today or maybe possibly tomorrow which I should be on an airplane tomorrow on my way to Indiana so sad unacceptable disappointing I will never order through them again very stressed out, least to say late late late
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members