HebeosReviews 5,282

I received something I didn't like the return process has not been easy, still haven't been able to return it

Dress came in on time with a perfect fit. We were pleasantly surprised! Our experience was better than expected. Thank you Hebeos.

Asked for a return and they are asking for me to take a photo of myself in a dress that doesn't fit and give them my measurents

I have been requesting a return label for three days. No one will respond. This is not god customer service. I was planning on using them ofte.

Horrible return service! They pretty much take $ from people. Wanting to charge ridiculous fees ontop of paying for return shipping!

It was ok, thinking about getting my money back though

Ordered a dress in mid-March, site says 10-14 days to make standard (no special sizing) dress. Dress is still being tailored. Sent 3 emails asking for status update/questioning delays - NO RESPONSE!

Prom is now less than 4 weeks away - after reading all the negative reviews, I should not have ordered from this site!

I'm worried that the dress won't arrive on time and will be less that expected but it will cost too much to return. What a waste of money!

I asked for a refund and stop shipping on the items but I was informed by the company that the dress is already being Taylor and that if I didn't cancel it would be a fee I still haven't received the dress or the refund

I ordered 3 dresses from this company with the intent on wearing them fir an upcoming vacation in May. The dresses arrived on time but was not at all was appeared in the photo. In addition, the fit was very off as this apparently is manufactured in China.When trying to return the items, I was advised the cost is too expensive and it would be better to get tailored locally or donate. Not sure who pays $500 on items to donate but I surely did not. Please be aware that what you see nicely in the photo is not what you will get.

Good customer service fast delivery
I recommend this

Ordering was easy, shopping was faster than estimated.

The quality felt a little cheap but it will definitely do the job. It was easy to navigate the website. It didn't quite look like the picture

I used the sizing guide and ordered a size down and the dress was still too big in every place return policy is very challenging

I purchased a dress that is cut way small after going up two dress sizes and dress still did not fit. Reached out in three (3) different occasions requesting to return the dress for a larger size and still no guidance or return information has been provided. Horrible experience. Now asking for my money back and still no response. Material of dress is very cheap for all of the money I paid.

The dress arrived sooner than we expected but never received any notice that it was shipped.

I have been trying to connect with someone to do a return for over 24 hours and cannot connect

This is the third time I have ordered from Hebeos and have been very pleased with the dresses I have ordered for my daughter.

The dress came to me way to big and had to be taken in 2 inches on each side of the chest area. I had sent my exact measurements taken by a seamstress to them for a custom fit. That is not what I received.

I ordered the dress for prom and it was beautiful and exactly what I wanted. The fabric was high quality.

I am getting married in October and am looking for a simple but beautiful gown. I am on a tight budget. Loved the dress I saw online but also liked I could return it. When I got the dress I was disappointed bc It didnt quite look like the dress in the pic and honestly just didnt fit. Was too tight to zip but the top was huge. In order to return you have to send pics. What happened to just not liking it. No one has gotten back to me about how to return just that they can give me 20% back. I do not want to wear this dress for my wedding and now I dont have enough funds to buy another one.