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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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South Dakota
1 review
0 helpful votes
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Meh
May 14, 2023

Shipping was great. Kept informed but disappointed in the products

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
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Never Disappoints
April 14, 2023

A breeze at checkout everytime. Satisfied customer

Date of experience: April 14, 2023
South Carolina
1 review
0 helpful votes
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Prom dress
April 14, 2023

It's my fist time buying and I plan to buy in the utter future for my senior prom everything came as shown in the photo.

Date of experience: April 14, 2023
Pennsylvania
1 review
0 helpful votes
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Didn't receive dress
May 14, 2023

I did not receive my dress I'm still waiting for delivery

Date of experience: April 14, 2023
Georgia
1 review
0 helpful votes
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Unsatisfied
May 14, 2023

They do not honor the return policy for stock sizes. Do not waste your time and money with this company.

Date of experience: April 14, 2023
Texas
1 review
0 helpful votes
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Never received
May 14, 2023

Paid expedited shipping for a dress I still haven't received. My nieces wedding is in one week and I have no dress!

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Prom season
April 14, 2023

My daughter loves the dress it fits perfect thanks

Date of experience: April 13, 2023
District of Columbia
1 review
0 helpful votes
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Excellent company
April 14, 2023

Quick and easy. A very pleasant experience. Was nervous about ordering online but they came thru with no issues. Very fast turnaround

Date of experience: April 13, 2023
Australia
1 review
0 helpful votes
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Impressed beyond
April 14, 2023

I was extremely impressed with the flower girl dress. It was well made and the detail was just beautiful...

Date of experience: April 13, 2023
Texas
1 review
0 helpful votes
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Haven't received my dress
May 14, 2023

Still haven't received my dress. USPS nor Hebeos can locate the package.

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Poor customer service
May 13, 2023

Make sure u measure urself exactly before buying and pay the extra amount to have it tailored directly to ur size. The sizes run small. U can not get a response to return if needed.

Date of experience: April 13, 2023
Nevada
1 review
0 helpful votes
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Precioso
April 13, 2023

Easy and fast thank you
Easy and fast thank you
Easy and fast thank you

Date of experience: April 13, 2023
Kentucky
1 review
0 helpful votes
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Prom Dress
April 13, 2023

As soon as I received the dress I tried it on and sadly it was too big in the bust and waist area, and had to get it altered.

Date of experience: April 13, 2023
California
1 review
0 helpful votes
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Color
May 13, 2023

Very easy to order and came quickly. I should of paid the $40 for the swatches because it is definitely not the color I thought it eas

Date of experience: April 13, 2023
Pennsylvania
1 review
0 helpful votes
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VERY Disappointed
May 13, 2023

My daughter wanted a Gold dress for prom. It came looking rose gold. She had to buy another dress. I will be returning.

Date of experience: April 13, 2023
Tennessee
1 review
0 helpful votes
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New dress
April 13, 2023

Easy to order. Deliver was only 3 days. Liked the way it looked in picture.

Date of experience: April 13, 2023
Florida
1 review
0 helpful votes
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Best decision ever!
April 13, 2023

From ordering to receiving was just over 3 weeks. The dress was more spectacular than I could have ever imagined. The detail on this dress does not disappoint. The fact that I paid just over $200 for this dress blows my mind. Buying from this place was the best decision I ever made.

Date of experience: April 13, 2023
Indiana
1 review
0 helpful votes
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Custom dress for wedding
April 13, 2023

Fairly simple ordering, sizing is perfect.
Dress is gorgeous!

Date of experience: April 13, 2023
Nevada
1 review
0 helpful votes
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I can't believe how well made these dresses are. The fabric alone would be nearly impossible to purchase at these prices. Absolutely stunning

Date of experience: April 12, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!

Pennsylvania
1 review
0 helpful votes
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Delivery needs to be faster
April 13, 2023

It was good my dress fits nice they are true to size just wish I had the option to expedite delivery

Date of experience: April 12, 2023
HEBEOS S. — Hebeos Rep
over a year old

Thank you for your positive comment and feedback.
Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!