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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Kansas
1 review
0 helpful votes
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Dress
May 21, 2023

I love the dress. It is a beautiful dress, but unfortunately it doesn't fit me. I am unable to zip it up all the way.

Date of experience: May 21, 2023
Connecticut
1 review
0 helpful votes
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Stunning!
May 21, 2023

It was easy to go through the website and find a dress good enough for me.

Date of experience: May 21, 2023
Tennessee
1 review
0 helpful votes
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Hebeos Review
May 21, 2023

I am very pleased with the service by Hebeos. Ordering online was easy, and I received my dress on time. I received emails updating me on the progress as my dress was being made and delivered.

Date of experience: May 21, 2023
Canada
1 review
0 helpful votes
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A.H.
May 21, 2023

I liked the service. It delivered pretty fast.
Overall, I will say the quality of dresses are pretty good.

Date of experience: May 20, 2023
New York
1 review
0 helpful votes
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Too small
June 20, 2023

It was ok, the dress was not the right material or size

Date of experience: May 20, 2023
Alabama
1 review
0 helpful votes
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Perfection
May 21, 2023

My order was on time and I love this freaking dress! Omg! So beautiful, this is not a scam people. Please believe me. My wedding is a year away but I had to snatch up this dress. Thanks Hebeos!

Date of experience: May 20, 2023
Alabama
1 review
0 helpful votes
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Prom
May 21, 2023

Great no hassles, dress came right on time...very please

Date of experience: May 20, 2023
Wisconsin
1 review
0 helpful votes
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Need to return.
June 19, 2023

The experience was simple. Ordered, waited, and received.

Date of experience: May 20, 2023
Minnesota
2 reviews
0 helpful votes
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Size and flaw
May 20, 2023

Dress was a little too big and one area of stitching is loose and will come apart if pulled.
I didn't think I could return and was going to just resell it if possible. But I would hate to sell it and have that stitch come completely out. Are there any options of returning?

Date of experience: May 20, 2023
Arizona
1 review
0 helpful votes
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Very pleased customer
May 20, 2023

I ordered a wedding dress and wedding veil.
Very impressed with the quality and the product.
Material is very beautiful and impressive. Great quality!

Date of experience: May 20, 2023
Washington
1 review
0 helpful votes
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Amazing!
May 20, 2023

This dress is great quality and better than I could have imagined! And it came very quickly. In the picture shared, the dress was straight out of the box and had not been steamed or anything. I am 5'4" and about 113lbs. I ordered a size 2.

Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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Love it!
May 19, 2023

Love it - great customer service! Can't wait to wear it!

Date of experience: May 19, 2023
New York
1 review
0 helpful votes
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Expressed my dresses didnt fit then i was asked to provide pictures and sizes which is fine but tedious. I haven't heard a response from customer support.

Date of experience: May 19, 2023
Minnesota
2 reviews
0 helpful votes
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Pleasantly surprised
May 19, 2023

The dress came earlier than expected, and the dress was made to measure and fit perfect. I didn't have any issues and the dress looked exactly as pictured!

Date of experience: May 19, 2023
New Jersey
1 review
0 helpful votes
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May 19, 2023

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Date of experience: May 19, 2023
New York
1 review
0 helpful votes
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As advertised
June 17, 2023

Good overall but will need to exchange as the dress is too small

Date of experience: May 18, 2023
Virginia
1 review
0 helpful votes
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I guess you have to order your dress two sizes up. I ordered it one size up and I can't wear it.

Date of experience: May 18, 2023
Arizona
1 review
0 helpful votes
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The dress is pretty but not like the picture.
June 17, 2023
Updated review

Its ok, Im not satisfied with the dress. I was expecting a champagne color tulle with white lace decor

Date of experience: May 18, 2023

Fast, easy, no hassles I like that!
April 23, 2023
Previous review

Fast, easy, no hassles I like that!

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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WEDDING DRESS
May 18, 2023

The dress is incredible! I decided to provide my custom measurements as I was falling between sizes and I was NOT disappointed. Thank you hebeos for having such quality for cheap.

Date of experience: May 18, 2023
Pennsylvania
2 reviews
0 helpful votes
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I hated buying from Hebeos, the dresses were very different from the pictures and to return them it's been a nightmare. Such a waist of time and MONEY

Date of experience: May 18, 2023