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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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West Virginia
1 review
0 helpful votes
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This dress is absolutely stunning! It fits perfectly in all the right places and is extremely comfortable! It is just lax enough around the midsection to be comfortable moving around, dancing, and eating without feeling like I am being restricted.

Date of experience: May 6, 2018
Pennsylvania
1 review
0 helpful votes
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I ordered my dress a month ago for an event that I just had this Saturday. The dress did not come in on time. Luckily I was able to borrow a dress. The date said it was supposed to come in April 29th, and it still has not arrived. I got an email saying it wa shipped, but we will see when it actually comes in.

Date of experience: May 6, 2018
New York
1 review
1 helpful vote
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Horrible
May 6, 2018

Make sure you watch YouTube videos of real dresses posted by buyers. I suspect every 5star review is written by company employees or some other scam. The Hebron experience was the worst online shopping exp I ever had. Not only the customer service is close to nonexistent ( responding with huge delays with the same type of response not addressing the complain/question). The dress ordered arrived 6 days after the event it was purchased for (despite extra charge for expedited delivery); as a matter of fact, it was shipped after agreed delivery due date after I sent an email to cancel it as no longer needed. The actual dress looks nothing like the one advertised on website. Very cheaply made with off proportions. I was exchanging emails for weeks trying to return it, but they kept offering discount, refund of expedited delivery charge, not the return of the dress however. At the end, they said their dresses are custom made and nonreturnable. Wanted 200 as no one would wear such a knock off as too embarrassing. Do not even contemplate purchasing from there.

Date of experience: May 6, 2018
Tennessee
1 review
3 helpful votes
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Bad company
May 5, 2018

I ordered a bridesmaid dress from here I never received confirmation from the company after I place the order. I had to open a dispute with PayPal to get anyone to respone to my emails. After receiving package I tried to refuse and was unable to due to considering it was late and I no longer needed it. They offered to give me $30 dollars back after I paid $110 for the dress. On top of that they girls that did get theres on time it was horrible quality and the picture of the item was miss leading. Dont waste your time. Go to reverly to order they are amazing.

Date of experience: May 5, 2018
Ohio
1 review
1 helpful vote
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This dress is beautiful. The beads are pretty. Ordered a size 12, fits like a glove. Very complimenting to my skin and body shape.

Date of experience: May 4, 2018
North Carolina
1 review
1 helpful vote
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Great dress!
May 5, 2018

I got so many compliments on the dress. Fit very well, and was so comfy for the evening! Definitely, recommend this website to anyone that needs a fancy comfy dress for a wedding or any special occasion :)

Date of experience: May 4, 2018
Ohio
1 review
0 helpful votes
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Amazing customer service definitely appreciates that: p
I got it custom fit and its great. Great dress for my senior prom!

Date of experience: May 4, 2018
Colorado
1 review
4 helpful votes
Follow K Z.
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The dress arrived 3 May-I ordered on 10 April and paid for expedited delivery no later than 28 April. They never notified me they were shipping it or that they wouldnt meet the timeline. It took several emails for me to get a response (no phone number) and my request to cancel was denied even though it hadnt shipped. Dress arrived too late to use and was crumbled in a mailing envelope. Several sequins were loose. There was no paperwork with it nor any tags. Trying to return it is a nightmare.

Date of experience: May 4, 2018
Arizona
2 reviews
7 helpful votes
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My dress was made terribly and when i contacted them all they offered was 10% back. After about 20 emails, they started ignoring my requests for a full refund. I accepted it since that was clearly all I could get back, but I'm writing as many bad reviews about them as I can.

Date of experience: May 4, 2018
Georgia
1 review
0 helpful votes
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The fabrics used are good quality, the fit was perfect and the colour was just beautiful. I had lots of positive comments and I felt great on the night

Date of experience: May 4, 2018
Oklahoma
1 review
0 helpful votes
Follow Mackenzie N.
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Very good quality and just like the picture! I got a 2 and its slightly big in the chest area and also too long. The slits also arent as high up as in the picture but overall very happy with the dress.

Date of experience: May 4, 2018
Texas
1 review
0 helpful votes
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This dress was more beautiful than expected. It was a perfect fit. The size was exact. We are very pleased with the quality and workmanship of this gown... My daughter had a princess wedding and with the beauty of this dress she looked and felt just like a beautiful princess. Thank you for making my daughters dream dress a success!

Date of experience: May 4, 2018
New York
1 review
0 helpful votes
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Five Stars
May 4, 2018

The dress is perfect! It fits true to size and the built-in bra is an extra bonus that my daughter loved. She hates wearing strapless bras and didn't have to in this. We also love the lace-up back. We all know that girls can sometimes be a little "bloated" so this dress can be a little looser if needed or tighter if not, we love that! Will buy from this website again!

Date of experience: May 3, 2018
California
1 review
0 helpful votes
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Amazing dress! Just loved it! Fits perfectly and true to the size.
The dress is absolutely princess like! Thank you so much Hebeos!

Date of experience: May 3, 2018
North Carolina
1 review
0 helpful votes
Follow Janine L.
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Lovely dress and arrived very quickly. Definitely recommend this website! Dress was nicely fitted and looked gorgeous on my prom day! Thank you so mich

Date of experience: May 3, 2018
GB
1 review
0 helpful votes
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Lovely Dress
May 4, 2018

It came earlier than expected! Incredible detail and fits perfectly, beautiful colour and looks exactly how it shows in the image! Couldnt be more happy!

Date of experience: May 3, 2018
California
1 review
7 helpful votes
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DO NOT PURCHASE FROM THEM!
We purchased a dress, we paid rush service, and it was 3 days late. The color was wrong and the made was horrible.

They are not responding to our emails, so we cannot process the refund.

Date of experience: May 3, 2018
France
1 review
6 helpful votes
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I recently bought a wedding dress on this site which was advertised as being made of silk chiffon. The dress I received was made of the cheapest synthetic chiffon you can find on the market- the type used for chidren's costums. The lace was atrocious. I paid more than 90 euros for the dress (down supposedly from 539 euros -very deceptive), plus 50 euros for shipping costs and 50 euros in taxes- which I was just asked to pay today about a month after receiving the dress. This turns out to be an outrageously expensive dress for something one could only wear at a carnival (this is how cheap the dress looks)! There is no customer service on this site once the item is paid. Mails for a refund based on deceptive advertising have remained unanswered. Bottom line: Awful clothes quality and terrible customer service.

Date of experience: May 3, 2018
GB
1 review
5 helpful votes
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My wife has recently purchased a wedding dress from this company. What arrived was an atrocious replica of that advertised on their site. The sizing was totally wrong. The design was wrong and the tailoring looked to have been done by a 5 yr old. Absolutely shocking! It took me 4 separate emails to even get them to reply only to refuse a return address and offering a 10% credit. Given the item was taken into a professional tailoress who was shocked at how bad it was and who stated the costs to bring the dress up to a suitable standard would be more then the dress cost itself. AVOID THIS COMPANY AT ALL COSTS SELLING SUB STANDARD PRODUCTS WHICH ARE POOR REPLICAS OF THOS ADVERTISED.

Date of experience: May 3, 2018
New York
1 review
1 helpful vote
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Quick delivery, came within two and a half weeks! I love this dress. I definitely will come back to this website if I ever need another dress.

Date of experience: May 3, 2018