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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Washington
1 review
1 helpful vote
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No refunds!
May 9, 2018

I would NEVER advise anyone to buy from this company. Their return policy is non existent. I purchased a dress and asked for standard size 4. When it arrived, it did not fit at all. The armholes were too far forward and about 4 inches smaller in circumference than every other size 4 dress I own. There was also a huge amount of padding in the bust. The description of the dress said nothing about padding. If you want to look like Mae West, this might work for you. I tried to give the company the option to make good on their mistakes by sending emails back and forth, including pictures.

I don't think they have a very good handle on the English language. "Since your dress was just made in a standard size, it usually doesnt fit individuals very well and needs extra alterations after received. Would you please find a local tailor to get it altered to fit better?"

Standard size usually don't fit?

"Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible." Order specifications and final sizing request mean the same thing! If they differ, it is the company's fault!

Avoid this company.

Date of experience: May 8, 2018
Nigeria
1 review
1 helpful vote
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I totally get ripped off from hebeos! The dress looks horrible very low bad quality and do not look like the picture of their website! 170 euros for nothing! I emailed them but no answers! Never buy from HEBEOS

Date of experience: May 8, 2018
Ohio
1 review
1 helpful vote
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Do not buy your dress here, they do not go by their return policy, they stall until your 7 days are up so you cannot get a full refund. I purchased my dress with Paypal and I fought until I got a full refund, but now I have to pay $93 dollars in shipping to return it. Absolutely terrible. The dress is ugly and they do not make it to your size when you give them measurements

Date of experience: May 8, 2018
Texas
1 review
1 helpful vote
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Do not buy your dresses here - their customer service is awful, they do not stand behind their products, will not allow returns, make excuses, shipping time and communications are AWFUL. Not worth the price at all. Go somewhere else! Cheap quality and you definitely get what you are paying for

Date of experience: May 8, 2018
GB
1 review
0 helpful votes
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The dress I received did not look anything like the picture. The top martieral was supposed to be skin colour or a tan but instead it is cream. The arms are supposed to be tight but they are baggy and long. Also, the embroidery is all different and looks rushed and the dress itself is 6 inchs too long despite me being of average height and wearing heels. I contacted the company for a refund on the 23/04/2918 and 2 weeks later we are still no further forward despite them replying nearly every day during the week. It is an absolute disgrace. I have never experience such an awful company.

Date of experience: May 8, 2018
Maryland
1 review
0 helpful votes
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Loved it!
May 8, 2018

Just as described - quick shipping. Beautiful, quality dress. We were a bit skeptical about ordering because it wasn't a designer we recognized, but we trusted the Hebeos description and we are so glad we did! The dress is gorgeous and the quality is impeccable.

Date of experience: May 7, 2018
Kentucky
1 review
0 helpful votes
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Gorgeous!
May 8, 2018

The shipping came 2 days earlier than expected. I put a rush order on my dress because I needed it for prom. Shipping takes exactly 2 weeks which is good for a product coming from overseas. The dress is long though the top fits perfectly. I got a size 2 because im 52 but I should have put a custom order on the skirt because im super short. But overall Im satisfied with my order and I recommend this dress.

Date of experience: May 7, 2018
Arizona
1 review
0 helpful votes
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Worth buying!
May 8, 2018

I ordered a dress size 2 and it fits true to size. It was on sale and is gorgeous. Thank you for offering beautiful dresses at prices all families can afford!

Date of experience: May 7, 2018
South Dakota
1 review
0 helpful votes
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Exactly as expected! I really don't think the pictures do it justice. It had a built-in bra that was very supportive and also discreet
The only downside was that it came in a bag so it was insanely wrinkled. It was too long (my fault), so when I had it shorted, the woman also pressed it for me, but said the material was really difficult to work with. If you don't have the right equipment, that may be an issue.:-)

Date of experience: May 7, 2018
Virginia
1 review
0 helpful votes
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Love this store
May 8, 2018

I wore this dress to prom and I loved it! It complimented my curves and it felt really nice overall. I admit, I should have gone a size down though. I usually am a size 12-14, but dresses tend to run tight, so I decided to order a size 18. It was a bit loose, but that was my fault because I was ordering a large size in the first place. Nothing that a few safety pins couldnt fix though. Overall, I was very pleased with my purchase.

Date of experience: May 7, 2018
Pennsylvania
1 review
0 helpful votes
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Beautiful dress.
May 8, 2018

Beautiful dress. Came a little too long, but nothing that couldn't be fixed. Loved the material and everything about it. However, the chest area came undone in the picture from all the dancing. Will buy here again.

Date of experience: May 7, 2018
Michigan
1 review
0 helpful votes
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Love!
May 8, 2018

Buying online is so hard because there is no guarantee that you will love it, but Hebeos is different from other online retailers. They are honest and trustworthy and you know ur getting just what you ordered.

Date of experience: May 7, 2018
Illinois
1 review
3 helpful votes
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I ordered a dress for my wedding shower in July. When I got the dress it didnt look anything like the picture, it didnt have a size on it, and it wasnt fitting right. I reached out through email and got sporadic emails back (after following up), basically saying that they would not refund the money. I will never order from here again... seems like a scam.

Date of experience: May 7, 2018
Georgia
1 review
1 helpful vote
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Got a refund
May 7, 2018
Updated review

It seemed as if they were only able to respond to one email each day. So I was constantly behind in getting resolution but when I said I only wanted a refund, they were able after a few days to confirm that and send a refund.

Date of experience: May 7, 2018

Fraud
April 22, 2018
Previous review

No customer service number. They ignore email. Ordered a prom dress on 3/31. Paid extra to have it arrive by 4/18. They emailed that we would have it not later than 4/21. It's 4/22. They want to know if I want them to ship it and if it arrives too late, THEY will pay the rush shipping charges. How is that an answer? Also - that means they haven't even started shipping it ye. I had to go out and find another dress for my daughter today.

Date of experience: April 22, 2018
California
1 review
7 helpful votes
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This company is a scam! Do your research - DO NOT buy from them! Came more than a week later than given delivery date. Dress is total crap. We gave exact measurements and the dress is probably 6 sizes too big. Looks nothing like the picture. Cheap fabric, poor/unfinished/loose seams, way too long, very awkward seethrough top with obvious padding inside showing. I posted reviews on their site and they don't show up. Their [good] reviews are clearly paid or internal job. These people should be ashamed of themselves. We contacted them to return the dress the day after receiving. They don't honor their return/refund policy, so we had to take other necessary measures. I've reported their 'sponsored' ads to Facebook and Google already. Next stop Dept of Consumer Affairs. Do the right thing, Hebeos, and stop ripping people off! You'll be shut down before you know it!

Date of experience: May 7, 2018
California
1 review
4 helpful votes
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They are horrendous. Dress is awful and they wont refund. They ignore emails and finally offer you 10% which is a joke. All the positive reviews are bought in. You will not be happy and you wont get your money back.

Date of experience: May 7, 2018
New York
1 review
0 helpful votes
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I ordered the dress in the color that the picture shows. It looks exactly like the picture, and the measurements were perfect! It did take longer to deliver than they told me from the start, but I couldn't be happier with the dress. Such good quality for this kind of money, would recommend!

Date of experience: May 6, 2018
Utah
1 review
0 helpful votes
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Shipping was quick, the dress was very high quality for the price, and fit perfectly! Definitely a positive experience. Highly recommend!

Date of experience: May 6, 2018
Maryland
1 review
0 helpful votes
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Stunning
May 7, 2018

We sent the custom measurements and had the dress made to fit. Very classy, well made, slightly heavy and just beautiful. Only con was that it was a little hard to sit in, but when youre dancing most of the night- thats fine!
I would definitely buy again!

Date of experience: May 6, 2018
Arizona
1 review
0 helpful votes
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Very pretty
May 7, 2018

This dress was a perfect fit. I read the reviews because this purchase was so important for my event, and I wasn't disappointed at all!

Date of experience: May 6, 2018