Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Jen R.
Unfollow Jen R.
Share Review
Report Review

Good experience
May 3, 2018

I loved everything about this! The shipment was quick and the dress fitted well! It was exactly what I expected and more!

Date of experience: May 2, 2018
Ohio
1 review
2 helpful votes
Follow Gabriela W.
Unfollow Gabriela W.
Share Review
Report Review

I ordered this custom dress for my 3 year old, it just arrived. Well packed and quality made. Love love love it! I will 100% order again! Even after asking for it to be custom the delivery was amazingly fast! JUST ORDER! YOU WONT REGRET IT!

Date of experience: May 2, 2018
Florida
1 review
1 helpful vote
Follow Bee S.
Unfollow Bee S.
Share Review
Report Review

Dreamy!
May 3, 2018

I love the fabric, the color (royal blue) and overall feel of the dress! Stunning. I got a bit of tailoring on the arms but everything else was gorgeous!

Date of experience: May 2, 2018
Kentucky
1 review
1 helpful vote
Follow Alicia C.
Unfollow Alicia C.
Share Review
Report Review

Perfect!
May 3, 2018

OMG... I was the Belle of the Masquarade Ball! This dress is absolutely gorgeous and I had soooooo many compliments. I would highly recommend this dress for any event.

Date of experience: May 2, 2018
Texas
1 review
1 helpful vote
Follow Shannonara M.
Unfollow Shannonara M.
Share Review
Report Review

Gorgeous!
May 3, 2018

The dress was amazing! It was everything I could ask for and more than I ever wanted. I will be ordering more from this site.

Date of experience: May 2, 2018
Massachusetts
1 review
0 helpful votes
Follow Quantaya S.
Unfollow Quantaya S.
Share Review
Report Review

Good Dress
May 3, 2018

The dress came just like the picture even though it was a few days late on shipment & the sleeves were too tight I was able to take it to a tailor. Thank you guys for this beautiful prom dress!

Date of experience: May 2, 2018
Texas
1 review
3 helpful votes
Follow Madalyn M.
Unfollow Madalyn M.
Share Review
Report Review

Ordered dress April 9 its now May 2 and no dress. Status says under tailoring although no special modifications were made. Received an email saying it was going through quality check and would be delivered by April 30. $180 for a prom dress that didnt arrive for prom This is a horrible company.

Date of experience: May 2, 2018
Washington
1 review
2 helpful votes
Follow Sara W.
Unfollow Sara W.
Share Review
Report Review

The dress they sent me is not the same one as pictured. It is such a joke. This was supposed to be my wedding dress. Every time they respond to my email, its a different person. They keep giving me the run around. They will not take the dress back or give me a refund because they think the dress looks nice. Are you kidding me? They are awful, do not order from them.

Date of experience: May 2, 2018
North Carolina
2 reviews
1 helpful vote
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

Ordered my daughter a prom dress from here. When it arrived its just horrible. The color is off, the material is cheap it doesnt fit and it looks nothing like the photos pictured. The dresses are knockoffs madd in China. When I emailed requesting a refund they wanted a photo of my daughter in the dress against better judgement I sent the photo and have not heard from the company in over a week. They refuse to reply to my emails. I sent a message through Facebook same thing. They DO NOT honor their return policy as stated on the website.
I have filed a complaint with e commerce.gov and suggest everyone on here do the same. Dont be fooled by the fake reviews this business is a scam you will out your money and stuck with an ugly dress.

Date of experience: May 2, 2018
Wisconsin
1 review
0 helpful votes
Follow Dannet B.
Unfollow Dannet B.
Share Review
Report Review

I ordered this dress and I was updated on the shipment and tailoring of the dress. At first, I was skeptical of whether or not I should have ordered online. I do not regret it. IT CAME EXACTLY LIKE THE IMAGE except I got mine in bright red. I ordered it red and the red was gorgeous. I got many compliments that beauty and the beast prom-themed night! THANK YOU HEBEOS!

Date of experience: May 2, 2018
Ohio
1 review
1 helpful vote
Follow Renea S.
Unfollow Renea S.
Share Review
Report Review

Very Pleased!
May 2, 2018

We ordered my daughters dress in Light Sky Blue, and it arrived just under 4 weeks. I recommend ordering with plenty of time to spare because the timeline was making me neurotic!
HOWEVER, they expressed it out, free of charge because of the wait. It arrived yesterday. The dress is PERFECT! Exactly as we ordered it. Very well made! Great quality, and half the price of local boutiques. So very happy with this gown. More importantly, my daughter loves it! Thank you Hebeos for your commitment and customer service.

Date of experience: May 2, 2018
Texas
1 review
0 helpful votes
Follow Synthia G.
Unfollow Synthia G.
Share Review
Report Review

I've been looking for the dress for a couple months now. Since I saw the picture of the dress online in January. It was a search to try and find it. I saw the dress on a Facebook add that brought me to this sight. It took me a while to place the order because I didn't know if I should trust this sight or not. But I gave it a try since it was on sale for a very low price. 240$ Canadian. It came in the exact day it said it would. And to my luck. The dress looks exactly like the picture. Same top same bottom. I was extremely happy with the result. And I will definitely buy more dresses on this sight

Date of experience: May 2, 2018
Colorado
1 review
0 helpful votes
Follow Dora W.
Unfollow Dora W.
Share Review
Report Review

Love the dress!
May 2, 2018

I like my prom dress very much, exactly like the picture. The color is very nice, I chose the color show as picture. The size I choose is custom size. It fits very well. The dress is longer than expected. But it does not matter, I wear high heels just right.

Date of experience: May 2, 2018
Florida
1 review
0 helpful votes
Follow Wendy H.
Unfollow Wendy H.
Share Review
Report Review

Love it!
May 2, 2018

Got this dress for my daughters senior prom in the royal blue. We cut the timing close so we paid for the expedited shipping and it came 3 days earlier than expected! It fit her perfectly and she looked stunning!

Date of experience: May 2, 2018
New Jersey
1 review
25 helpful votes
Follow Emma D.
Unfollow Emma D.
Share Review
Report Review

So Happy
May 2, 2018

Ordering anything online can be nerve wracking, especially if its for something as big as prom. I was extremely nervous about ordering the dress online because I was afraid that it would show up and be completely different! The customer service was on top of my order and tracking my dress was so easy. I got home to a package at my doorstep and it was my dress, Despite the nerves, I opened the package found that the dress was EXACTLY what the picture showed. I got my dress in the color grape with custom measurements. Although I did get custom measurements, the dress is a little longer than I wouldve liked but absolutely tolerable and easily fixable. One other thing was that the straps are a bit loose on me which I am also going to fix. Overall, I highly recommend this dress to anyone who likes it. Shipping was only one day later than I was told it was going to be. I cant wait to wear it to prom! Thank you, Hebeos! Definitely impressed me with the quality and organization of my order.

Date of experience: May 2, 2018
Missouri
1 review
0 helpful votes
Follow Melvin O.
Unfollow Melvin O.
Share Review
Report Review

Prom Dress
May 2, 2018

I ordered this dress for my little sisters prom and the color was Burgundy. It was a little too big in the boobs area, but everything else was perfect! It looks just like the picture. It does take a long time under tailoring, but it took 3days for the shipping. The dress also came in before time and Hebeos Customer Service kept me updated throughout the process. I am completely satisfied.

Date of experience: May 2, 2018
Texas
1 review
0 helpful votes
Follow Valerie H.
Unfollow Valerie H.
Share Review
Report Review

Really pretty
May 2, 2018

I love the dress, it fits perfectly... I was a little leery about buying a dress online... This one was even more beautiful than the pictures... VERY HAPPY with this dress and with the price being so low it makes me even happier. :)

Date of experience: May 2, 2018
Maryland
1 review
0 helpful votes
Follow Nereida s.
Unfollow Nereida s.
Share Review
Report Review

Cheap material, Dirty, measurements are off, the dress is crooked. So hurt someone could take my hard earned money to give me trash. Website says UK. Lies! This is from china. No way to contact the company as well. Please please listen to the reviews.

Date of experience: May 1, 2018
Ohio
2 reviews
3 helpful votes
Follow D M.
Unfollow D M.
Share Review
Report Review

Beautiful dress-horrible fit-Style issue-not size issue. They demanded photos to prove dress didnt fit-so I guess it is a matter of opinion? The dress is a standard size-no special tailoring and unworn so can be sold again. I asked for at least 50% redund-they offered 10%- is this a joke!? Hebeos is disrespectful and fraudulent-do not be fooled by the beautiful photos and positive reviews-all FAKE!

Date of experience: May 1, 2018
Texas
1 review
1 helpful vote
Follow Trenida R.
Unfollow Trenida R.
Share Review
Report Review

Do not order from theses people. I ordered my daughter's prom dress it came 3 days before prom and it was not the same dress made very very poorly. I've been trying to get my money back and they are playing a lot of games. Back and forth emails going nowhere.

Date of experience: May 1, 2018