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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

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11,327 reviews

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Canada
1 review
0 helpful votes
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Honest review
May 30, 2018

They have an a page on Instagram I recommend you follow it Hebeos. Official you can communicate with them there. I also recommend you order well in advance, a month or more before your event. I placed an order from Hebeos, I have received a dress from there it was custom made according to my measurements, they were very patient with me as i am very picky, I asked for a picture of the dress to see how it looks before they ship it to me. They sent me a picture it was good. But when the dress arrived it was beyond expectations and way nicer in person. Fits perfectly. Arrived 9 days later than the expected date but that's fine as long as it fits and as long as I received it before my event. I recommend to look at the pictured from the reviews posted and see how the dresses look on people not the advertised picture. Follow their page on Instagram it helps a lot because they share pictures of people wearing their products. I am more than happy to dm pictures of my dress for those who would like to see, this is my name on Instagram aljazzi_xo. Last but not least Big thank you to Hebeos.

Date of experience: May 30, 2018
Australia
1 review
0 helpful votes
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Beautiful Dress
May 30, 2018

I was worried about ordering a dress for my daughter's prom online. But, I was very relieved and impressed with what we got! This dress is gorgeous. Like a purple wedding dress. We ordered using custom measurements, which was still a little long when we got it, but we got it hemmed and no biggie. She chose the color Regency. Very happy!

Date of experience: May 29, 2018
Australia
1 review
0 helpful votes
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AMAZING!
May 30, 2018

I was VERY skeptical at first. Buying dresses of any type (especially a prom dress) is not something I do because I have to have plus size clothing. With that being said, this dress fit me perfectly! The dress was made of quality fabric and I felt comfortable enough to dance and move around in! I was completely AMAZED at how beautiful my dress was!

Date of experience: May 29, 2018
Australia
1 review
1 helpful vote
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Great dress
May 30, 2018

I loved this dress, I had wanted it all year for prom and was so skeptic about ordering it online but I was so happy with the results. I did have to get it altered because the chest area was a little too big but that was probably just my measuring. The dress was delievered right on time and it was stunning, I couldnt have asked for anything better. My friend also ordered her dress from this sight per my recommendation and her dress was great too.

Date of experience: May 29, 2018
Massachusetts
1 review
0 helpful votes
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Returns
May 29, 2018

After receiving a dress that I ordered, I wanted to return it for a refund. Hebeos asked for pictures, measurements etc. Even though I gave this information to them, they told me they were sorry but they would not do a return/refund on the dress. BEWARE... they do not have a return policy except one that they make up as they go along, or continue asking repetitive question so you will give up. My suggestion would be to go and order from JJ House. Much better quality and a lot less hassles!

Date of experience: May 29, 2018
Canada
1 review
0 helpful votes
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This dress is AMAZING. The quality is so so so great. When we got my dress we had to iron it a bit to get the wrinkles from shipping out (steaming didnt work). It fit me very well and I got so many compliments on how beautiful and elegant it looked.

Date of experience: May 28, 2018
Canada
1 review
0 helpful votes
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Five Stars
May 29, 2018

PERFECT! Just as all the reviewers, I too was hesitant to purchase a formal dress online. The dress is perfectly made, down to the length with my shoes on! I couldn't be happier with my purchase and will be buying again from them today. Thank you.

Date of experience: May 28, 2018
South Dakota
1 review
1 helpful vote
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Internet fraud!
May 29, 2018

Do not order from this website! They will not honor the terms and conditions on the website. They sent us a defective dress that could not be worn and would not authorize a return or give us a refund. The dress arrived smelling like fish, had terrible frayed, crooked hems and had plastic snaps that would not fasten. The dress could not be worn. We sent pictures of the defects and they said for us to take it to get it fixed. Complete scam. Horrible experience and a fraudulent company.

Date of experience: May 28, 2018
GB
1 review
0 helpful votes
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Prom Queen
May 28, 2018

Omg! This beautiful detailed gown was a for sure show stopper. Sooooo many complaints and I truly felt like a Queen

Date of experience: May 28, 2018
GB
1 review
0 helpful votes
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Thanks Hebeos
May 28, 2018

My dress arrived and it fit perfect, just as I customized. I am truly impressed by the service I received through this website. I even received a nearly immediate reply when I expressed my troubles in the purchase of this dress. It looked beautiful and the material authentic and not cheap. I will be ordering more dresses from this site in the future. Thank you Hebeos, and thank you seamstress and alterations specialist. I am blessed to do business with you all.

Date of experience: May 27, 2018
GB
1 review
0 helpful votes
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Love this dress
May 28, 2018

When we first ordered this dress i really didnt like it we ordered it in red and it looked like 3 different shades of red. It didnt fit right or nothing but once we started the alterations process it turn out amazing loved it. Even though it was 6 more girl from my daughter school who had the same dress on for there prom.

Date of experience: May 27, 2018
Australia
1 review
0 helpful votes
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Loved the elegance of the dress for the super affordable price. Worked perfectly for my engagement photo shoot. Had a few more alterations done to get it how I wanted. My only little complaint was that the bra pads were pretty obvious and that the slit up the dress was positioned really strangely. Otherwise, for the price, I recommend it.

Date of experience: May 27, 2018
Australia
1 review
0 helpful votes
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Amazing!
May 28, 2018

I didnt have very high expectations due price. It really took me by surprise the dress is beautiful! I cant believe how detailed and wonderful it looks. Most wedding dresses would cost you an arm and leg this one was Worth the wait and Worth the price. I also got it in champagne will upload photo once my wedding comes up

Date of experience: May 27, 2018
Tennessee
1 review
0 helpful votes
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Stay away! FRAUD
May 27, 2018

I ordered my dress. It came when promised. However, the color was wrong and it was two different shades of green. It's supposed to be all one color. Also, the material was completely wrong. The description said chiffon. It came as a shiny, heavson's wedding. I tried it on anyway to see if it looked better on and I was unable to even raise my arms because of the material and how it was cut.
I sent several emails trying to resolve and sent pictures as they requested, however when I asked for a full refund, they quit responding. I was left scrambling last minute to get a dress for my son's wedding.

Date of experience: May 27, 2018
Virginia
1 review
1 helpful vote
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Please if you're looking for something worth your money stay away from this company. They will not return nor exchange your purchase for poor quality of product. FRAUD! I'm still waiting for my refund. Dress has not been touch after opening to see the stiff satin.

Date of experience: May 26, 2018
Washington
1 review
0 helpful votes
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Love!
May 25, 2018

The size is true to size which is so important when ordering online. The dress we ordered was perfect, and the quality is great! I am so happy we went with this option. I will definitely recommend!

Date of experience: May 25, 2018
GB
1 review
0 helpful votes
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The dress is absolutely beautiful. Good quality! The size they recommended me to get was perfect as well. I will definitely recommend Hebeos to my friends & family and we will buy from here again. I also think the prices were reasonable.

Date of experience: May 24, 2018
GB
1 review
0 helpful votes
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I loved this dress soooo much! It got here super fast. I got a size bigger than what I normally do to be on the safe side, and it fits a little big like I thought it would. It also was good quality.

Date of experience: May 24, 2018
Canada
1 review
0 helpful votes
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Beautiful dress
May 25, 2018

Beautiful dress, it looks just like the pictures, my daughter bought it for her Best Friend's quinceƱera party. She is very happy with the purchase and really loves it.

Date of experience: May 24, 2018
Canada
1 review
0 helpful votes
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Worth every penny.
May 25, 2018

This dress is sooooo beautiful. Very very well made but it had a horrible stench to it when I took it out the package so I hung it up overnight and the smell was gone the next morning

Date of experience: May 24, 2018