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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Australia
1 review
0 helpful votes
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Best Day Ever
June 4, 2018

I love my dress. I received many compliments on the quality of the dress. Although I had to have a few minor alterations (my mistake in measurements) the dress fit very well. Thanks Hebeos!

Date of experience: June 3, 2018
Australia
1 review
0 helpful votes
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Thanks hebeos
June 4, 2018

We loved our dress my daughter Jr prom great quality and speedy turn around I will definitely order again thanks hebeos

Date of experience: June 3, 2018
Australia
1 review
0 helpful votes
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Thank you
June 4, 2018

My daughter looked stunning in this custom fit dress by Hebeos. Thank you for helping make my daughter look amazing.

Date of experience: June 3, 2018
Australia
1 review
0 helpful votes
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Wonderful
June 4, 2018

Ordered these for my bridesmaids and they fit perfect! Looks exactly like the picture and absolutely love the pockets! Highly recommended and will order again!

Date of experience: June 3, 2018
Australia
1 review
2 helpful votes
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My dress arrived 5 days late and looks nothing like the advertised picture when I approached the company to return the dress they took 5 days to respond to me and then tried to offer me 10% refund and would not accept any return. I told them that I did not want the 10% and that I just wanted to return the dress for a full refund and then they tried to offer me 15%. I have asked them 3 times where they are based so that I can pursue this further however they still wont answer my question.
I feel completely ripped off and will go out of my way to tell everyone I know to stay away from these fraud rip off people. If there was a option to give 0 stars that is what I would be giving these people.

Date of experience: June 3, 2018
Texas
2 reviews
5 helpful votes
Follow Jana G.
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BUYER BEWARE! If you are entertaining the idea of order anything from this company, think again. They will not work with you to refund and return if you are not happy with the dress or whatever you thought you were ordering. They will show you a beautiful dress in a picture then when you get the dress you thought you ordered, it isnt anything like the picture and is not even made like it. It is a cheap knock off! Its made out of different fabric and isnt even close to what is pictured. They are crooks. They are dishonest and dont care if it doesnt fit or match the picture in the advertisement. I tried to talk to them through many emails and I never get the same person. They all are trained to say the same thing. They dont care!
DONT DO IT! Learn from my mistake!

Date of experience: June 2, 2018
Australia
1 review
0 helpful votes
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Thank you
June 2, 2018

Thank you for making such an amazing dress for my lovely night! New favorite website to buy a dress off of!

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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Cute!
June 2, 2018

I got this for my dress for my prom and it's beautiful. Although there were a few minor errors like the beads were actually navy blue like the dress and the dress was so big I had to the bottom cut off so I would be able to walk but asides from that the dress fit perfectly and it came right on time which was good.

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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I was very worried about ordering online but If you use the size chart and make sure you ACTUALLY measure yourself, they do an excellent (true to size) job! I will say on this dress the mini skirt underneath can be a little tight the, so just be aware of that. Overall loved it!

Date of experience: June 1, 2018
GB
1 review
1 helpful vote
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I ordered a dress for my daughter's prom and when it arrived it was absolutely nothing like the picture online. It was also frayed, torn and the stitching was like something a 5 year old would do. It was ugly and disgusting. The company refuses to let me return it and won't answer emails, they only offered a 30 % refund at most... anyway I have taken it up with my credit card company. Please do NOT deal with these liars and thieves. You will regret it. They pretend to be based in the UK but the dress was sent from China and repackaged.

Date of experience: June 1, 2018
GB
1 review
0 helpful votes
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Very cute dress, got it custom size just fits a little weird around my back and butt. But dress came out great and just like the picture and I cant wait to wear it to prom.

Date of experience: June 1, 2018
Washington
1 review
1 helpful vote
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Prom2018
June 1, 2018

The dress was absolutely gorgeous! I couldnt have asked for a better dress! If it flawlessly hugged every curve

Date of experience: May 31, 2018
Australia
1 review
0 helpful votes
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I was so so happy with my dress. It looks great and the fabric is fantastic! Hebeos did a great job with updating emails on shipment and package the dress well.

Date of experience: May 31, 2018
Australia
1 review
0 helpful votes
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It was perfect!
June 1, 2018

I love the dress. The for is great it's well made and I can't wait to wear it. I will dress it up with accessories and wear to a wedding.

Date of experience: May 31, 2018
Australia
1 review
0 helpful votes
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Awesome dress!
June 1, 2018

Beautiful color and beautiful dress. The quality was so much better than I expected for the price. The back laces up with ribbon that is the same color as the dress. My daughter loves it.

Date of experience: May 31, 2018
GB
1 review
1 helpful vote
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If I could give no stars I would. I ordered a wedding dress in champagne, came later than specified. The colour was more in between a murky yellow and orange and the lace was like cardboard. I ordered a size 18 being well prepared to have it tailored as I'm in between a 14/16. Well don't go by your UK size because it went no where near me and the body was way too short. Have requested to return it 3no times and they keep asking for photo's. There's no way I'm taking photos in this dress. Still battling to get a returns form and if and when I do will probably be ripped off to return it too.

Date of experience: May 31, 2018
Australia
1 review
0 helpful votes
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Ordered a dress and it finally came... so disappointed... workmanship was very shoddy and when I complained they wanted photos. These were sent showing bad beading with it falling off etc. what do I get back... a suggestion to find a good tailor and 10% of the purchase price. I have been quoted more than the dress was worth to fix their rubbish. Would not put your trust in this company... Sweat shop somewhere in asia... they rip of their employees as well as their customers..

Date of experience: May 31, 2018
Australia
1 review
0 helpful votes
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Lovely dress
May 31, 2018

This dress is so beautiful and fit me wonderfully! I looked so beautiful and am very excited to wear over and over. I ordered 2 sizes up than my normal and it was a wise decision!

Date of experience: May 30, 2018
Australia
1 review
0 helpful votes
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Love it!
May 31, 2018

This is exactly what my daughter wanted for Senior prom coming up in May. Last year I spent $$$$ on a prom dress from a local bridal shop. This year we got on it early and bought 2 dresses( junior and senior prom)for considerably less than her one dress last year. This dress fits her perfectly! No alterations required. Its gorgeous! Even better than the picture. We are extremely pleased!

Date of experience: May 30, 2018
Illinois
2 reviews
1 helpful vote
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The dress came (barely in time for prom) - but it is way too small! And it came from Malaysia! The response from the merchant is pitiful despite me following return instructions. They take 5 days to respond, if ever. And are refusing to do anything about it. DO NOT WASTE YOUR MONEY HERE! Not worth it at all. What a SCAM!

Date of experience: May 30, 2018