HebeosReviews 5,282

I have to question the legitimacy of this operation. They claim 'made to order' dresses but indeed they are cookie cutter sized. In addition, the measurements advertised on the site are very inaccurate and are ill fitting. The 'made to order' pitch seems like a way to refuse returns and refunds. There is an underlying dishonesty about how they do business and I would advise shoppers to skeptical. Don't expect personalized service. Like their cookie cutter patterns, they have cookie cutter responses signed by fictitious names.

They custom fitted my dress and I got it in less than 3 weeks. It looks just like the picture. They emailed a confirmation right away. I highly recommend.

SCAM! Be VERY careful when purchasing from this website. The dress in your picture varies dramatically from what they send you from China. There was only one photo on the website when I ordered, which is the woman in the beautiful flowy dress. What I received was a low quality knock off and they won't refund you because even though there are 2 pics that are obviously very different. They claim they are the same. Do not fall for the false advertising and bait and switch.

Beware
The dress was shipped from Hong Kong and they are thieves.
The color was not as shown and they would not let me return the item. I can't wear this ugly dress!
They have no way to contact them other than by email and I got a different person each time.
Terrible. Terrible. Shameful treatment. All they want is to steal your money.

They don't believe in refunds and returns. They clearly sent me the wrong color (dark green as I chose) I asked to return, they gave me the run around. They will not give you any money back. I paid $200 for a dress that's nowhere near worth the pricing. I'm pretty positive they're going out of business soon, due to fraudulently activity without allowing returns on items. Also, they lie. They don't do reviews at all and reposted with saying so in the photos below.

It's not in the USA it is overseas. The dress took forever to get here and I had to wait for them to fill prom orders that were placed well after my order. When it came the zipper was unworkable and the dress was way smaller than the printed measurements on the chart. I couldn't get it on the fabric was so rigid. They refused a return if it's more than 7 days old but it takes longer to get past customs especially with coronavirus. They said get it altered locally but it is unalterable. Good thing I got a backup dress from David's Bridal. I paid more but the quality, service and fit was perfect. Stay away f ru OMG Hebeos!

I ordered a dress standard size 16. Once the dress arrived it did not fit. It would not zip in the back. I contact customer service, and was getting the run around for 7 days smart comments. Like i should of use a ruler to measure my back, or go put the dress on in a better light because I can't see. I took pictures in the dress you can clearly see the dress does not fit. They last response I got was what to pity you pick the wrong size. To bad you can not get a refund. I will never order for this company again

This company will absolutely NOT accept returns. I ordered 3 dresses and when they arrived were unacceptable due to sizing (yes i followed their instructions exactly) they are not able to be altered to fit due to the differrnce. 20 emails later they still will not accept return and just keeo offering 5% discount. The dresses are useless to me, i have spent over £300 snd i wish to return them. They are unworn, as received and they are not customized at all, they are standard off the web orders. I would rdcoomrmd that you do.not order anything from this company

It's a another scam company. My daughter should have a prom... choose the dress from this company... why? On website dresses looked so nice, amazing, reviews were so good (I guess they are writing them themselves), delivery was so quickly and of course discount, how you can't buy a dress if discounts are 70%... everything seemed very nice tilll we got a dress. Of course, it was too small... now It's second week when I'm trying to contact company to give back this dress and be refunded. Don't think I'll be lucky:(
So, please... other girls, women, please, read carefully all reviews, read all terms and conditions, and don't buy from them, they have more websites, different names... search before and don't do my mistake

TOOK A CHANCE BUT NOW I BELIEVE OTHER SHOPPERS. THIS SITE IS A SCAM AND NOT LOYAL PURCHASED A PROM DRESS FOR MY DAUGHTER BACK ON FEB 06 2020 WAS TOLD DELIVERED IN 6-8 DAYS FROM PURCHASED RECEIVED A MONTH AND HALF LATER. WHEN RECEIVED I GOT A ALL WRINKLE SHOPPING BAG TYPE OF LARGE ENVELOPE NO BOX AND DRESS WAS FOLDED UP LIKE A RAG IN A CLEAR THIN BAG. I OPENED UP THE DRESS HAD A VERY FOULED ODOR LIKE FISH MATERIAL WAS VERY CHEAP HARD CLOTH TYPE. I EMAILED THEM MULTIPLE TIMES FINALLY GOT A RESPONSE BACK 3 DAYS LATER. I EXPLAINED EVERYTHING THAT HAPPENED HAD THE NERVE TO TELL ME TO WASH WITH VINEGAR THAT THE SMELL WILL GO AWAY. I TOOK IT TO MY CLEANERS THEY WERE EVEN SCARED TO DRY CLEAN AND TOLD ME THEY WERE NOT RESPONSIBLE IF IT TEARS DUE TO THE MATERIAL. I EMAILED THEM BACK FOR A RETURN LABEL AND REFUND THEY DID NOT WANT TO RETURN OR REFUND ME BACK MY MONEY. I WILL PROCESS THIS MATTER THRU SMALL CLAIMS COURT. SO BEWARE SEE PICTURES BELOW ON HOW THE ACTUAL DRESS WAS DELIVERED

I ordered my wedding dress jan, 14 2020 And after 3 weeks pass by I contact them through email they never respond to my email I contact them through Facebook and they respond A-day after I asked them What happened to my order and they told me that tailor had it And every time I contact them they told me the same thing 2 months later I told them my wedding day was April 4th and it was not in the US and I was leave in 3 weeks before and my dress was not going to come on time to just refund me my money they told me my just was not ready and that I had to wait until my just came for then I could send it back within 7 days of when I came Then I got it the next day my dress was not finished and when I went to the Post Office to return it to China they with charging me a $100 just to send their back horible company I have ever dealed with

I ordered my wedding dress mid January with a ship date of 28 days at the most. It is March 8th. I'm getting married in 20 days and I still do not have my dress. I've contacted customer service numerous times and they offer me no help in any way. All they have asked me is if I'd like to cancel my order. It is to late to order a dress from another site and if it comes and doesn't fit or needs alterations I do not have the time to do so. I am beyond upset with the service I've received from this company. This is supposed to be a happy time in my life and I am extremely stressed and upset because of this situation. Please do not order from them.

These people are the worst retailer for online shopping.
When I tried to request a return for my daughters prom dress they had to disgusting audacity to ask for pictures of my daughter in the dress to prove that the dress was too big based on their size charts. Then they told me to take it to my local tailor shop. Then they asked what were the specific measurements. Then by the 4th email. They said they will not refund me. The dress met all the standards of their return policy and they wouldn't refund me. They forced me to keep a dress that was poorly and cheaply made. There is also no customer service number to call. This is a horrible place to shop. I wish I could give this place minus one million stars. Stay away from this retailer.