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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Colorado
1 review
2 helpful votes
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FRUSTRATING
May 2, 2021

This company sent me some cute flower girls baskets. But I also ordered a dress that looks like crap. The description said SATIN. It is an awful scratchy material. Looks like a hooker dress. So I contacted them 1 day after receiving dress for a refund voucher. They keep dragging it out asking me to send pictures not only of the dress but also of me IN the dress. I DONT like the dress. I never even put it on becasue its so ugly on the hanger. Still haven't got a refund. They are an AWFUL company. Don't order

Date of experience: April 2, 2021
New Hampshire
1 review
0 helpful votes
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I love it
April 2, 2021
Updated review

It was great! The tailoring people reached out to make sure my custom size was accurate

Date of experience: April 2, 2021

Great
March 2, 2021
Previous review

Great

Date of experience: March 2, 2021
New York
1 review
0 helpful votes
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Great product
April 2, 2021

Loved the bouquet it was better than I could have imagined!

Date of experience: April 1, 2021
South Carolina
1 review
0 helpful votes
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Excellent
April 2, 2021

Easy and wonderful. I knew exactly what I wanted and with the real life images for reviews I fell in love.

Date of experience: April 1, 2021
North Carolina
1 review
0 helpful votes
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Great online shopping choice
April 2, 2021

Excellent, like I said previously the dress is not as full as the picture but very beautiful and elegant.

Date of experience: April 1, 2021
North Carolina
1 review
0 helpful votes
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It was good
April 2, 2021

It was good but I just thought the dress would be a darker green since I picked hunter

Date of experience: April 1, 2021
Virginia
1 review
0 helpful votes
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Very pleased with my merchandise
April 1, 2021

It took awhile to get here but once I received it, I was wowed that my dress looked exactly like the picture!

Date of experience: March 31, 2021
Georgia
1 review
0 helpful votes
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Impressed
March 31, 2021
Updated review

There needs to be more photos for the dresses.The site navigation has some problems when using it on a mobile device.

Date of experience: March 31, 2021

There needs to be more photos for the dresses
March 31, 2021
Previous review

There needs to be more photos for the dresses.

Date of experience: March 1, 2021
Florida
1 review
0 helpful votes
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Hate it
April 30, 2021

Poor.
And really would like a refund minus the shipping

Date of experience: March 31, 2021
Indiana
1 review
0 helpful votes
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Amazing dress
March 31, 2021

It was absolutely beautiful took at 3 weeks to be done and shipped pretty fast shipping.

Date of experience: March 31, 2021
Texas
1 review
0 helpful votes
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Prom Dress
March 31, 2021

I was a little hesitant at first after reading some reviews. Prom dress is very full dress and came in an 11x14 in bag and I thought it would be wrinkled but it wasn't. It was neatly folded and put in the bag. The color and material are great. The price was good too. I received my order when it was scheduled to get here. I was patient and waited about 4 days before I finally asked for tracking to give the amount of time needed to be processed. After that I would wait a few days before I would have to send another email asking for status but they promptly responded.

Date of experience: March 31, 2021
California
1 review
1 helpful vote
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HORRIBLE customer service
April 30, 2021

I ordered a bridesmaid dress that came a drastically different color than what was on the website. They wanted to debate with me that the color was correct and that it was the lighting and tried to act like they were doing me a favor by offering me $12 when I paid $117 and now have to buy another dress for a wedding in 3 weeks

Date of experience: March 31, 2021
Pennsylvania
1 review
0 helpful votes
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Love it
March 31, 2021
Updated review

I enjoyed shopping I hope the lovely website dress fit

Date of experience: March 30, 2021

I enjoyed shopping I hope the dress fit
March 1, 2021
Previous review

I enjoyed shopping I hope the dress fit

Date of experience: February 28, 2021
California
1 review
0 helpful votes
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Wedding dress
March 31, 2021

Amazing great help and service! Thank you very much

Date of experience: March 30, 2021
Louisiana
1 review
0 helpful votes
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Dress
March 30, 2021

The dress was too small and I had to get it tailored.

Date of experience: March 30, 2021
North Carolina
1 review
0 helpful votes
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So far customer service has been great about answering my questions. They reply within 24 hours & are really helpful

Date of experience: March 30, 2021

So far customer service has been great about answering...
February 27, 2021
Previous review

So far customer service has been great about answering my questions

Date of experience: February 27, 2021
New York
1 review
0 helpful votes
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Perfect!
March 30, 2021

Took a little while to come but it was so worth the wait!

Date of experience: March 30, 2021
Georgia
1 review
0 helpful votes
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Such a pretty dress!
March 30, 2021
Updated review

Very easy to navigate but would not allow me to enter a promo code

Date of experience: March 29, 2021

Very easy to navigate but would not allow me to enter...
February 28, 2021
Previous review

Very easy to navigate but would not allow me to enter a promo code

Date of experience: February 27, 2021
Georgia
1 review
0 helpful votes
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Disaster!
April 29, 2021

The entire bridal party has huge issues with these dresses. Terrible. Huge waste of money!

Date of experience: March 29, 2021
South Carolina
1 review
0 helpful votes
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Satisfied
March 29, 2021

Dresses are beautiful! Great price and lovely material.

Date of experience: March 29, 2021