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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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California
1 review
0 helpful votes
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Lily
May 9, 2021

Overall good, came fast and looks like the picture

Date of experience: April 9, 2021
Texas
2 reviews
2 helpful votes
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Wedding Dress
May 8, 2021
Updated review

Shopping online was alright. I sent in my exact measurements and the dress did not fit at all. I give that part 0 stars.

Date of experience: April 8, 2021

Website was easy to maneuver around
March 9, 2021
Previous review

Website was easy to maneuver around.

Date of experience: March 9, 2021
Texas
2 reviews
0 helpful votes
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Not as pictured
May 8, 2021

I ordered my dress and gave measurements, areas that didn't request measurements were way off. Arms and slip under dress to small, my 6 year niece would fit those areas comfortable. Dress did NOT look like what is being advertised. Requested a longer train and champagne color! No white. I received an email stating it wouldn't be a problem. But apparently it was. The tulle came in champagne and was sewn with the white lace in sections on the train versus lace being the main part of the dress and just tulle as the train. Maybe cutting corners on cost. The slip is like a tight mini skirt slip, which is visibly seen through the 1 layer of tulle that is actually suppose to be lace fyi. Just awful... I can't even pull it up my $#*!. The arms are so tight (no measurements requested) I wouldn't dare to lift my arms throwing a bouquet cause I'd probably rip them off, if I could even get them over my arms to rest on my biceps.

Packaging was absolutely terrible. The dress was rolled up like a burrito and shoved in a semi thick bag, clear tape wrapped around it like a lollipop. Thank goodness I didn't cut the dress trying to get it opened.

I've been going back and forth with customer care and was offered 10% money back... Then 30% money back. Customer care keeps referencing back to sizing? And told me to go to a local tailor! Everything fits fine except the arms and slip. Which no measurements were requested on those parts. My issue is the white and the fact I paid $300+ for a dress that does not resemble what I received. It would be a beautiful dress, if it was actually made as pictured.

Lesson learned! You get what you pay for I guess... I definitely wouldn't recommend and to stay local with trusted companies within your country.

Date of experience: April 7, 2021
Alabama
2 reviews
0 helpful votes
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Great experience
April 7, 2021

Will use again! Great customer service, fast shipping, very satisfied with product!

Date of experience: April 7, 2021
Georgia
2 reviews
7 helpful votes
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FRAUDULENT COMPANY! BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY. NO CUSTOMER SERVICE PHONE NUMBER. "CUSTOMER SERVICE" COMPANY EMAIL IS FAKE. YOUR EMAIL WILL BE SENT BACK FROM A CHINESE POSTMASTER.

Date of experience: April 7, 2021
Kentucky
1 review
0 helpful votes
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Nothing Unusual
April 7, 2021

Got it by the date they specified. Everything was good

Date of experience: April 7, 2021
California
1 review
0 helpful votes
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Not happy
May 7, 2021

Ordering was easy, dress was not like described or how it looked on the picture

Date of experience: April 7, 2021
New Mexico
1 review
0 helpful votes
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I recommend this website!
April 7, 2021

The sizing wasn't as I expected, so I highly recommend measuring yourself and ordering custom sizing!

Date of experience: April 6, 2021
Florida
3 reviews
0 helpful votes
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Satisfied customer
April 7, 2021

Ordering was easy, delivery time was as stated. Was impressed.

Date of experience: April 6, 2021
Michigan
1 review
0 helpful votes
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Good site to order from
April 6, 2021

Wonderful experience. Fast delivery. Great quality

Date of experience: April 5, 2021
Minnesota
1 review
0 helpful votes
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Off Shoulder Tulle Formal Gown
May 5, 2021
Updated review

Do Not Buy From HEBEOS! Poor quality dress. Cheap materials. Dress not as described on website. I paid for expedited shipping and dress came two (2) weeks late for my event. HEBEOS offered to credit my shipping costs. Then HEBEOS offered 40% refund. THEN HEBEOS suggested I re-sell the dress myself. Finally I was given a HEBEOS return address and offered a 100% refund. Do not buy from HEBEOS.

Date of experience: April 5, 2021

Beautiful clothes on website
March 5, 2021
Previous review

Beautiful clothes on website. Praying the dress comes by March 20,2021. I have a big event

Date of experience: March 4, 2021
Michigan
1 review
0 helpful votes
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Beautiful dress
April 5, 2021

Beautiful dress better than what I expected it took about a month to receive it I normally wear a size 8 so I ordered a 10 and the dress fit just perfect I did alil altercations to it around the arms and waist alil but over all dress dress the material they use is not stretchy at all so please keep that in mind.

Date of experience: April 5, 2021
Texas
1 review
0 helpful votes
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Hello. My name is Aaliyah and I recommend that no one buys a dress off of this website. It's a scam, their not true to what they show you on this website, and I've had a horrible experience with ordering a dress. They CANNOT make the dress your paying your money for. It's not worth and it's a waste of time. Please find another website that's honest and able to make the dress that they show on their website without ripping people off. They also don't have no dresses that they have professionally made. It's a lie. Please don't order off of this website. Save your money for someone who knows what their doing and make it worth your money to spend. :)

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
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Great website
April 4, 2021

Easy to use, beautiful dresses, arrived quickly and was very happy with my order! I highly recommend!

Date of experience: April 4, 2021
Alabama
1 review
0 helpful votes
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Very nice dress
April 4, 2021

Dress was very nice and better looking in person. Order came as promised, would definitely order from them again.

Date of experience: April 4, 2021
Michigan
1 review
0 helpful votes
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My wedding gowns
April 4, 2021

The dresses where the right size and looked just as they should andcame at a resonable time.

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
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Dress
April 3, 2021

My experience is that the dress and tulle is amazing

Date of experience: April 2, 2021
Mississippi
1 review
0 helpful votes
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Prom dress is beautiful
April 3, 2021

We received my daughter's dress in a great amount of time. We are very pleased with the outcome. It is gorgeous. We have a very few slight alterations that will have to be done to make it fit perfectly, but I expected we would.

Date of experience: April 2, 2021
Maryland
2 reviews
0 helpful votes
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Satisfied
April 2, 2021
Updated review

Easy ordering easy communication quick delivery. Absolutely beautiful work. Damn sham I called of the wedding. Now I'm stuck with a size 22/24 pink bridal gown.

Date of experience: April 2, 2021

You made it easy
March 3, 2021
Previous review

You made it easy

Date of experience: March 3, 2021
New York
1 review
0 helpful votes
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It's perfect for the most part
April 2, 2021
Updated review

The package arrived earlier which was great. My arms and bust was a little too big so i'm getting it tailored. I would consider buying though.

Date of experience: April 2, 2021

Many reviews made dresses that were interesting hard...
April 1, 2021
Previous review

Many reviews made dresses that were interesting hard to consider buying

Date of experience: March 2, 2021