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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Louisiana
1 review
0 helpful votes
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Misleading
May 20, 2021
Updated review

This dress is very heavy and the front of the dress is misleading. The lace makes the dress looks cheap.

Date of experience: April 19, 2021

Can't wait until I receive my dress
March 23, 2021
Previous review

Can't wait until I receive my dress

Date of experience: March 23, 2021
Massachusetts
1 review
0 helpful votes
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Nice, but not the same.
April 20, 2021

I bought a wedding dress and petticoat and the wedding dress was not as pictured but still nice. I have requested to return and am waiting for a response still.

Date of experience: April 19, 2021
West Virginia
1 review
0 helpful votes
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Wedding
April 20, 2021

It was great, I was nervous at first being online, but it was worth it.

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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The perfect place to purchase...
April 20, 2021

The perfect place to purchase... easy and comfortable.

Date of experience: April 19, 2021
Colorado
1 review
0 helpful votes
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Great company
April 20, 2021

Amazing experience! I received my order in 10 days! The quality was outstanding and the price was great!

Date of experience: April 19, 2021
Pennsylvania
1 review
1 helpful vote
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Exchange/refund
May 20, 2021

Disappointed with the return policy! I should not pay for a dress I do not want, especially when only seeing a small picture on the internet. Shipping is pricey!

Date of experience: April 19, 2021
Tennessee
1 review
0 helpful votes
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Perfect
April 20, 2021
Updated review

Perfect! True to size mine was and they was honest!

Date of experience: April 19, 2021

Perfect
April 20, 2021
Previous review

Perfect! True to size mine was and they was honest!

Date of experience: April 19, 2021
Colorado
1 review
0 helpful votes
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Overall good company!
May 20, 2021

I loved the quality of my dress I purchased; however, I paid extra for 2-4 day shipping and did not receive my package until 10 days after it was suppose to arrive. Besides that I love it!

Date of experience: April 19, 2021
New Mexico
1 review
0 helpful votes
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Senior prom
April 20, 2021
Updated review

Beautiful dress did custom measurement but the bust came to large

Date of experience: April 19, 2021

Little confused about the color chart
March 22, 2021
Previous review

Little confused about the color chart. Didn't know it was there.

Date of experience: March 22, 2021
Kentucky
1 review
0 helpful votes
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It was good
April 20, 2021

It was good. It arrived earlier than expected so that was a plus

Date of experience: April 19, 2021
Indiana
1 review
0 helpful votes
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Great!
April 20, 2021

I emailed them and they responded really quickly! Very glad that I didnt cancel my order!

Date of experience: April 19, 2021
Louisiana
1 review
0 helpful votes
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Ali Hernandez
April 20, 2021

I found this dress searching " quinceaƱera dresses" and it came up! So glad i fount it, i ordered and it came in 2 weeks which was great!

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Like I said,
May 20, 2021

, the dress I ordered didn't fit right at all. It is not sized like a dress should be.

Date of experience: April 19, 2021
Georgia
1 review
0 helpful votes
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Beautiful ALine dress
April 20, 2021

The dress was beautiful though it was so beautiful the back of the dress wasn't exactly the same but it was still of high quality so I do recommend

Date of experience: April 19, 2021
Massachusetts
1 review
0 helpful votes
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Mother of the bride
April 20, 2021

I love both of my dresses and can't wait to show off and show out

Date of experience: April 19, 2021
Maryland
1 review
0 helpful votes
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Beautiful but a bit big
April 20, 2021

I am typically a size 16 however im pretty small in bust/waist area. I could definitely have sized down. The arms are perfect but the bust is about 4 inches too big. Will need to be tailored.

Date of experience: April 19, 2021
Utah
1 review
0 helpful votes
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Return process is awful
May 20, 2021

I have sent 5 emails trying to get a return for one of the dresses and no response from company

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Prom dress
April 20, 2021

It was good took too long but it was worth it but it!

Date of experience: April 19, 2021
Virginia
1 review
0 helpful votes
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Good experience
April 20, 2021

Easy to figure out my size and nice prices. Amazing dresses for my budget

Date of experience: April 19, 2021
Alabama
1 review
0 helpful votes
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Amazing
April 20, 2021

It was great quality all around and even though some of the flowers and pearls fell off, it's still so pretty and i hardly noticed! This website is great!

Date of experience: April 19, 2021