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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Hebeos holds up to reviews
April 19, 2021

This dress we bought was our first purchase through Hebeos. It came in a decent timeframe and fits nicely, we are glad they ask for measurements.

Date of experience: April 19, 2021
Washington
1 review
0 helpful votes
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A fine website
April 19, 2021

There was nothing too special about it, it was pretty easy to navigate and didn't seem sketchy like other websites I'd checked

Date of experience: April 19, 2021
Colorado
1 review
0 helpful votes
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I had received my package damaged on both sides. I had emailed Hebeos and the initially offered 20% reimbursement of the price of my items. After not responding for a while, they randomly emailed me and claimed how the delivery image shows no damage of the package... even when it's obvious. Gross company. The customer service people were rude.

Date of experience: April 19, 2021
Minnesota
1 review
0 helpful votes
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Didn't Like
May 18, 2021

It looks much better in the picture. I did not like the final outcome but I'm stuck with it so hoping my alterations lady can make it better. I find it ugly.

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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Amazing
April 18, 2021

Exactly like the picture, this dress was perfect for me

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Great service
April 18, 2021

It was great. Easy check out, great dress, no issues.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Okay
May 17, 2021

Hit or miss really - the quality is good but I recommend really knowing your size and having the ability to resize yourself

Date of experience: April 17, 2021
Nebraska
1 review
0 helpful votes
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Standard shipping takes a month from when you place the order. Items are made and shipped from China.

Date of experience: April 17, 2021
Texas
1 review
0 helpful votes
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Great dress for the price!
April 17, 2021

I received my dress ahead of time and I was very impressed with the quality!

Date of experience: April 17, 2021
Arkansas
1 review
0 helpful votes
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Beautiful Dress.
April 17, 2021
Updated review

This is my first time ordering and I love you guy's dresses. Hopefully I will order from you guy's whenever I have a special occasion.

Date of experience: April 17, 2021

This is my first time ordering and I love you guy's...
March 18, 2021
Previous review

This is my first time ordering and I love you guy's dresses. Hopefully I will order from you guy's whenever I have a special occasion.

Date of experience: March 17, 2021
Ukraine
8 reviews
0 helpful votes
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Satisfied
May 17, 2021

I ordered here once a dress. I was satisfided with the dress. It came in a week. The only minus is the high price but it worth it.

Date of experience: April 17, 2021
Italy
1 review
0 helpful votes
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Wonderful
April 17, 2021

Molto soddisfatta, abiti per le mie damigelle.
Misure precise, buoni i materiali.
Fedeli alle foto, tempistiche rispettate. Precisi e professionali nelle e-mail.
Grazie

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Dress Review
April 17, 2021

Somewhat satisfied. I'm not certain what I saw in the picture is exactly what I received but what I did get was well made so I did not return it.

Date of experience: April 17, 2021
Tennessee
1 review
0 helpful votes
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Love this dress!
April 17, 2021

I was a little hesitant about ordering but so glad I did! Great dress and material for a great price!

Date of experience: April 17, 2021
Indiana
1 review
0 helpful votes
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Good
April 17, 2021

Amazing and I'll shop again, fast shipping the dress fit I'm also pregnant

Date of experience: April 17, 2021
Georgia
1 review
0 helpful votes
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Best company I ever ordered from far as in inches!
April 17, 2021
Updated review

Thanks for making my day special I will be posting pictures of the wedding and the way you all made sure the inches was measured was a big deal for me. Also by it being an outdoor wedding the strapless dress with a petty coat will be beautiful. Thanks again Mrs. Smith

Date of experience: April 16, 2021

Thanks for the variety and fast response!
April 17, 2021
Previous review

Thanks for the variety and fast response!

Date of experience: March 17, 2021
South Carolina
1 review
0 helpful votes
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Not good
May 17, 2021
Updated review

Really bad. My dress came packaged in a plastic ball :(

Date of experience: April 16, 2021

So good baby
March 18, 2021
Previous review

So good baby

Date of experience: March 17, 2021
Pennsylvania
1 review
0 helpful votes
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Dress
April 17, 2021

It was very easy. Loved the custom sizing. Very fast shipping

Date of experience: April 16, 2021
Minnesota
1 review
0 helpful votes
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Size
April 16, 2021

I needed a lot of alterations, I didn't have a space to add measurements

Date of experience: April 16, 2021
Massachusetts
1 review
0 helpful votes
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Great communication and product
April 16, 2021

They answered all my emails and the package was delivered on team. It's a beautiful gown!

Date of experience: April 16, 2021