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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Missouri
1 review
0 helpful votes
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Never again
May 20, 2021
Updated review

Should have said 3 weeks to get the dress and then we would have been able to better plan

Date of experience: April 20, 2021

Very site friendly
March 31, 2021
Previous review

Very site friendly

Date of experience: March 30, 2021
Florida
1 review
0 helpful votes
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The ordering process went fairly smooth.
April 20, 2021
Updated review

The ordering process went fairly smooth. Although the measuring part was a bit taxing for a person that doesn't deal with it on a daily basis.

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Date of experience: April 20, 2021

So far so good, pretty smooth process
March 21, 2021
Previous review

So far so good, pretty smooth process.

Date of experience: March 20, 2021
Alabama
2 reviews
0 helpful votes
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Wedding 21
April 20, 2021
Updated review

Easy to order - easy to customize -fast shipping- fast customer service-quality materials

Date of experience: April 20, 2021

Easy to order
March 23, 2021
Previous review

Easy to order - easy to customize -

Date of experience: March 23, 2021
Tennessee
1 review
0 helpful votes
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Great experience
April 20, 2021

Had no issues. As long as you follow the size chart they give you. Shipping was a few weeks but overall, great experience. The dress was beautiful!

Date of experience: April 20, 2021
North Carolina
1 review
0 helpful votes
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Beautiful Surprise
April 20, 2021
Updated review

I customized my dress with low expectations knowing I had time to order another dress but I was pleasantly surprised! Dress fit just right and looks beautiful! Great quality for the price. Love custom sizing. No extra charge.

Date of experience: April 20, 2021

Love custom sizing
March 30, 2021
Previous review

Love custom sizing. No extra charge.

Date of experience: March 30, 2021
Missouri
1 review
0 helpful votes
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Yolande
April 20, 2021

I was emailed back several times about my measurements and height but the stress still ended up too big and long. At least it's not too small. I assume my measurements were off though, so my experience was still good, overall. The dress is beautiful.

Date of experience: April 20, 2021
Georgia
1 review
0 helpful votes
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Amazing!
April 20, 2021

Great customer service! The dress is a perfect fit and great quality! I will definitely order from Hebeos again!

Date of experience: April 20, 2021
Virginia
1 review
0 helpful votes
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Easy site to navigate
April 20, 2021

Hebsos made it easy to search for a dress online. The site provided categories that made filtering my interests simple. I would have liked more photos of some of the dresses though.

Date of experience: April 20, 2021
Pennsylvania
1 review
0 helpful votes
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Very beautiful dresses
April 20, 2021

Well priced gowns with comfortable fabric and gorgeous colors.

Date of experience: April 20, 2021
New York
1 review
0 helpful votes
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Dress is good
April 20, 2021

My experience with the delivery is excellent the quality is good. However, my only disappointment is the sleeve is too short and my armpit is exposed. I was hoping to get the sleeve as shown in the picture.

Date of experience: April 19, 2021
New Jersey
1 review
0 helpful votes
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Beautiful dress
April 20, 2021

Good price and look the same as the picture, the size is very accurate, can't wait for my big day

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Beautiful
April 20, 2021
Updated review

Just hope I get my daughter in time for graduation

Date of experience: April 19, 2021

Just hope I get my daughter in time for graduation
March 28, 2021
Previous review

Just hope I get my daughter in time for graduation

Date of experience: March 28, 2021
Tennessee
1 review
0 helpful votes
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Dress is amazing I love it
April 20, 2021

Great I will definitely shop again the dress is perfect

Date of experience: April 19, 2021
Louisiana
1 review
0 helpful votes
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Great experience
April 20, 2021

Great selection, easy to search and find what I wanted and sizes are pretty true to measurements given.

Date of experience: April 19, 2021
Florida
1 review
0 helpful votes
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Prom dress
April 20, 2021

Quality, perfect size and speed of the whole thing! To get a custom dress made right, out of the country in 2 weeks!

Date of experience: April 19, 2021
Wisconsin
1 review
0 helpful votes
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Worth Every Penny!
April 20, 2021

Ordered dress and received in about 2 weeks - very impressed with the speedy delivery. And really happy with the quality of the dress - material and stitching were amazing!

Date of experience: April 19, 2021
Arizona
1 review
0 helpful votes
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Get what you pay for
May 20, 2021

Website was easy. Could use more pictures. Ordered up 2 sizes from my normal for tailoring. It was small on me. But I'll try to make it work.

Date of experience: April 19, 2021
Utah
1 review
0 helpful votes
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Title
April 20, 2021
Updated review

Cute dresses and easy shopping/ checkout process! I just ordered my prom dress and am excited to see how it goes

Date of experience: April 19, 2021

Cute dresses and easy shopping/ checkout process!
March 21, 2021
Previous review

Cute dresses and easy shopping/ checkout process! I just ordered my prom dress and am excited to see how it goes

Date of experience: March 21, 2021
California
1 review
0 helpful votes
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They were very responsive with all my questions.
Their customer service department was very patient and addressed all my concerns.

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Customer service
April 20, 2021
Updated review

So good I love the options took me a minute to figure out how to complete purchase cuz wouldn't let me on regular debit but through PayPal guest you can! Also it didn't send an email when it got shipped out but as soon as I emailed customer service I got a quick response with what was going on with my dress

Date of experience: April 19, 2021

So good I love the options took me a minute to figure...
March 24, 2021
Previous review

So good I love the options took me a minute to figure out how to complete purchase cuz wouldn't let me on regular debit but through PayPal guest you can!

Date of experience: March 23, 2021