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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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New Hampshire
1 review
0 helpful votes
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Great service, fast shipping!
April 20, 2021

Overall a great experience, great quality and fast shipping! I was hesitant to buy online but I'm so glad I did!

Date of experience: April 20, 2021
Alabama
1 review
0 helpful votes
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The product was great
April 20, 2021

My experience was good but I paid for an expedite service and it took more time than it was expected to take.

Date of experience: April 20, 2021
Ohio
1 review
0 helpful votes
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Overall it was fairly alright
April 20, 2021

Everything came in with the quality but it would be nice to have a more date specific delivery tracker as to when it should arrive so I'm not just guessing and hoping it didn't get lost

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Dress Size Does Not Fit
April 20, 2021

Hi, I wanted to exchange my dress for a larger size.

Date of experience: April 20, 2021
Kentucky
1 review
0 helpful votes
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Amazing Dress and Fast Shipping
April 20, 2021

It came super fast and I'm in love! I was expecting a just okay dress but I'm in love. All of my friends love my dress too.

Date of experience: April 20, 2021
North Carolina
1 review
0 helpful votes
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Mother if Bride
April 20, 2021
Updated review

Not happy with the color. Not the same color as seen on the picture.

Date of experience: April 20, 2021

Not sure yet
March 24, 2021
Previous review

Not sure yet

Date of experience: March 24, 2021
New Mexico
1 review
0 helpful votes
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Love it!
April 20, 2021
Updated review

Very easy shopping! Great prices! Dress is beautiful!

Date of experience: April 20, 2021

Very easy shopping
March 29, 2021
Previous review

Very easy shopping

Date of experience: March 29, 2021
Georgia
1 review
0 helpful votes
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Easy to navigate the website. Very easy ordering process. Love that each dress has a sizing chart so that you could determine the correct size to order. We didn't have time to take advantage of the custom tailoring but love the fact that you offer that feature.

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Beautiful
May 20, 2021

Received my wedding dress and it was even more beautiful in person! I loved that it came inside too to ensure the fabric did not mess up. I was also surprised there was padding inside the breasts as well as a thick silky layer inside! My wedding will be in October outside so this should keep be semi warm!

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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Great service
April 20, 2021

I had a great experience ordering my dress, I had a few questions during the ordering process and they were quick to respond and very helpful!

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Poorly constructed.
May 20, 2021

The appliqués do not look like the picture, they are all white and are coming off in certain places. They are poorly applied. The dress color is darker that the picture. Not happy with this purchase. Requesting a refund.

Date of experience: April 20, 2021
Kansas
1 review
0 helpful votes
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Prom 2021
April 20, 2021

It was very hard trying to find a dress for my daughter with sleeves. Thank you for having several options to choose from!

Date of experience: April 20, 2021
District of Columbia
1 review
0 helpful votes
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Nice and easy
April 20, 2021
Updated review

Many options, good prices. I would like to se the dress changing the color as we select the color.

Date of experience: April 20, 2021

Many options, good prices
March 22, 2021
Previous review

Many options, good prices. I would like to se the dress changing the color as we select the color.

Date of experience: March 21, 2021
Colorado
1 review
0 helpful votes
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Wedding
April 20, 2021

Easy cheap and the dresses were beautiful. My neice who is the flower girl almost died from excitement when she saw her dress thank you Hebeos for making my wedding experience care free.

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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This was the first time to shop there. Do not think I will again

Date of experience: April 20, 2021
Tennessee
1 review
0 helpful votes
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Hot pink dress
May 20, 2021
Updated review

Not what we were expecting! Looks extremely cheap! The lining is longer than the dress and the material is cheaply made and feels rough!

Date of experience: April 20, 2021

So far so good
March 21, 2021
Previous review

So far so good

Date of experience: March 20, 2021
Kansas
1 review
0 helpful votes
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Not happy
May 20, 2021

I sent in my measurements and it it didn't fit. Not by a little bit by a lot. Very disappointed the dress is beautiful too bad it doesn't fit.

Date of experience: April 20, 2021
Arkansas
1 review
0 helpful votes
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Fit
April 20, 2021

Custom fit off, but everything else works as shown

Date of experience: April 20, 2021
Illinois
1 review
0 helpful votes
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Not satisfied with shipping
April 20, 2021

It took over a month for my wedding dress to arrive and had to cancel my wedding because if it. But once the dress came it fit me to great and can't wait to wear it for my June 7 the wedding on the beach

Date of experience: April 20, 2021
Florida
1 review
0 helpful votes
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My sisters wedding dress
April 20, 2021

I got this dress for my sisters wedding very pleased especially for the price. She looks beautiful in it.

Date of experience: April 20, 2021