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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Wedding dress
November 4, 2021

Elegant dresses and fast shipping. I will most definitely use Hebeos again and I've already told all my friends and family

Date of experience: November 3, 2021
Georgia
1 review
0 helpful votes
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BE CAREFUL
December 3, 2021

They didn't send my wedding dress and only sent the veil and lingerie so I tried to contact them but still to this day have not been sent a dress or my money back. This company ruin my day buy saying they were going to give a satisfactory outcome and never responded until weeks after my wedding.

Date of experience: November 3, 2021
Nevada
1 review
0 helpful votes
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Perfect
October 29, 2021

So many beautiful dresses it took me forever to decide… but im sure I have the right one! Thanks

Date of experience: October 29, 2021
Colorado
2 reviews
0 helpful votes
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Dress looked great hanging. But i tried it on and the bust is 3 sizes too big! The jacket fits but its uncomfortably tight! Skirt is way longer than my measurements as is the waist! I took it to a seamstress today and i hope she can fix it. The look is very different than the picture. Neckline lays very very different.

Date of experience: October 24, 2021
Oklahoma
1 review
0 helpful votes
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Very good
October 23, 2021

The dresses are so beautiful like in the photos I'm so happy with my order, thank you!

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
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Unsatisfied
November 21, 2021

I put the color I would like in the notes but apparently I had another in the color In the color options because couldn't leave it blank. So when my order went in, instead of asking me which is the correct color they just picked one instead going with the one in the notes or even asking which one is correct. No one reached out to me and so I got a dress with the wrong color and they're not letting me exchange or even giving me my money back, so be careful when ordering from here. And they take 24 hours to respond to you through email.

Date of experience: October 21, 2021
Maryland
1 review
0 helpful votes
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Wedding dress
October 21, 2021

I love the dress it's great quality material fit and size perfect

Date of experience: October 21, 2021
Canada
1 review
0 helpful votes
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Cheap and fast shipping
October 18, 2021

For someone who cannot afford to buy an expensive dress from the store this site has amazing designs and affordable

Date of experience: October 18, 2021
Wisconsin
1 review
0 helpful votes
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Clothing/earrings
November 16, 2021

The fit of shirts do not match the size chart.
Earrings break before you can even put them on.
I do not believe I will place any more orders

Date of experience: October 17, 2021
Florida
1 review
1 helpful vote
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Ridiculous!
November 13, 2021

I bought 3 dresses and for one big trouble my life, I canceled them then, and they told me they would not return everything, that only 80% of the value lost more than $200, they still don't had processed my order, that's a fraud!

Date of experience: October 14, 2021
South Carolina
1 review
0 helpful votes
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Great experience
October 10, 2021

Quick and easy, shipped quicker than expected and love the dress I got!

Date of experience: October 10, 2021
Ohio
1 review
0 helpful votes
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Love it!
October 7, 2021

Dress came and was a perfect fit! Absolutely beautiful! True to size!

Date of experience: October 7, 2021
New Jersey
1 review
0 helpful votes
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Cheap material
November 3, 2021

The dress material was cheap and scratchy. It also smelled funny. It took longer than expected to deliver and it was not cheap considering the poor quality.

Date of experience: October 3, 2021
Finland
1 review
0 helpful votes
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Prom dress
October 31, 2021

The dress was not the same as shown in the picture. Absolutely different. The material, color everything was just a mess. I don't recommend.

Date of experience: October 1, 2021
New Jersey
1 review
0 helpful votes
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Nice quality dress. Love the detail!
October 1, 2021

They worked with me, expedited my custom order, and got my dress to me on time!

Date of experience: October 1, 2021
Oklahoma
1 review
2 helpful votes
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Terrible.
October 28, 2021

I would warn anyone trying to purchase dresses from this company. The dresses were very cheaply made and then when we tried to return them is when we really ran in to problems. They refused to return the dresses without first me sending pictures of myself in them (WHAT?) and then gave me the complete runaround. They refused to return them and I pretty much wasted my money. Just be very aware.

Date of experience: September 28, 2021
Australia
1 review
0 helpful votes
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Cute top
September 28, 2021

Will buy again. Quick post, top as described. Very pretty. Recommend this company. Thank you.

Date of experience: September 28, 2021
California
1 review
1 helpful vote
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Scam. Total con. NO RETURNS!
October 28, 2021

13 emails and they have not given me a refund. Dresses are not as pictured or described. Really cheap material and poorly constructed. Two dresses I ordered were not even close to what was pictured. Customer service is terrible. They WILL NOT ACCEPT A RETURN even if you send pictures, measurement of incorrect sewing etc.

Date of experience: September 27, 2021
Illinois
1 review
0 helpful votes
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Hebos Experience
October 28, 2021

Not very good because i has ordered two of the same dress but in different sizes and they made me refund one and not even get to choose which size i wanted to refund.

Date of experience: September 27, 2021
Hong Kong
1 review
0 helpful votes
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Not a happy customer
October 25, 2021

I bought 5 tops that was on advertised on facebook, they looked good quality but when they arrived they looked cheap

Date of experience: September 24, 2021